I had a blown fuse -- I knew it because I replaced the fuse myself, and things worked -- until it blew again. They quoted me a price to track down the short, then proceeded to just replace the fuse without doing the work they'd agree to. Naturally, the fuse blew before I'd even left the parking lot. They insisted on still charging me for the work -- a reduced rate, but still, this was a job I could -- and had -- done myself for a buck. I explained all this to them, but still wasn't able to get my car out of the shop without paying them for their "work." I would not trust them as far as I could throw them. Only take your car to them if you have a lot of money and don't mind parting ways with it needlessly.
Posted: 3/24/2013 • Link to this review
I am a car guy, as I do basic maintenance on my car. However, when you need car guy approved, attention to detail service, QM is your go to. I needed a timing belt service on my 2006 VW GTI and didn't have the time or extra hand to commit to such a labor intensive job. QM makes dropping your car off easy, and if you need a loaner car, no problem. I got the car back and I noticed a few "extras" as I have been missing a few clips and hardware under the hood, and whadda ya know, QM took the time to make it right. I really appreciated that. That's getting more than what you paid for!
Posted: 2/27/2012 • Link to this review
I have been taking my cars here for more than 4 years and have seen them grow to the success they are today! They have been successful, successful to the point that they keep expanding their physical space. They need to keep expanding to keep up with their ever increasing demand. That is circumstantial evidence that they are getting good business and doing well. They are very busy, so call early for appointments. Busy = good work + repeat customers. They don't need to rely on any advertising because word of mouth is good enough for these guys. Nevertheless, they're not too busy that they can't fit you in on a pinch at times. Just consistent and great customer service. I can't say enough. I wish I could give them 6 stars.
Posted: 12/28/2010 • Link to this review
I love these guys so much and have been taking my car to them for years. I'm now in the market for a new car, and I was considering the Volvo but I absolutely won't even think about it now because Quantum won't service Volvo's anymore. And there's no way I'm letting go of these guys! Thanks!
Posted: 10/07/2010 • Last edited: 8/17/2011 • Link to this review
Quantum's mechanics are condescending, flippant, and worst of all, lazy. I reported that my car was running out of power on the road, and that it took me 4 jumps to get to the shop. The mechanic, after I called to check in a day later, told me he wanted to replace my starter motor! I had to ask twice to get them to check the alternator, which was of course the issue. They didn't want to hook it up to a new battery, since mine was dead. When I got the car back, the timing was off, the mechanic said it wasn't his fault, that he didn't know how to adjust it, and that it wasn't worth it anyway. He said I never specified running condition problems with the car (I did) and that to test it would require hooking it up to a new battery (didn't seem eager to do that at all). All in all, they were hard to get an "appointment" with, never called back, did slow work, and didn't check all the conditions of the car. My car is still screwed up, and I'm out $650.
Posted: 9/29/2010 • Last edited: 7/11/2011 • Link to this review
These guys know their stuff and I was pleased with their diagnosis. Might be a little more expensive for certain high labor repairs; however, they make up for it with excellent service and good quality parts. They will tell you upfront what to expect unlike other experiences I've had. Overall great job from a loyal customer
Posted: 1/05/2010 • Last edited: 12/28/2010 • Link to this review
Started going here in Dec. 2008 at the suggestion of my wife's coworker. My wife's '01 VW Cabrio needed a new timing belt. Quantum's quote was the lowest of the three shops I called, and they use original or orginal spec parts, with 12-month/12K-mile guarantee. These are important considerations and not at all to be assumed. Some shops use subpar parts and give a 3-month/3K-mile warranty. Got a very good vibe about them right away and felt very confident about the work. Have begun taking my '06 new GTI in and am very happy to have found a place I like so much. They are very articulate, good listeners, patient and clearly very knowledgeable. Their commitment to honesty and ethical service is evident. Very highly recommended.
Posted: 3/20/2009 • Last edited: 12/28/2010 • Link to this review
The guys here are nice and seem honest. I haven't had much done other than routine maintenance because my highlander's pretty new (2006). Had a "Maint. Req." light come on and had them check it. Seems that light comes on at intervals and is just a maintenance reminder, not an indication that something's wrong. They showed me how to reset it and didn't charge anything for the visit. Another thing I liked: Their shop is spotless. To me that says they're detail-oriented. I like that.
Posted: 2/18/2009 • Last edited: 12/28/2010 • Link to this review
My daughter had her volkwagen repaired at Quatum before she traveled to California. On the way back from California, it broke down in Okalahoma, she had to rent a uhaul and trailer to haul it back to Atlanta. After dropping it off at Quatum, they called her to tell her what was wrong. They had put in a defective part, so they told her they would put in all new parts no charge, no charge for labor, and would pay for the uhaul and trailer, plus would provide a loner. What wonderful service!
Posted: 1/05/2009 • Last edited: 12/28/2010 • Link to this review
I never expected I'd be this completely satisfied with a mechanic. Being a somewhat car-na´ve female who has too often dealt with dishonest and/or unknowledgeable mechanics in the past, I've sharpened my "judge of mechanic character" skills quite a bit. I got that good feeling about these guys initially with the first phone conversation and it became more evident at every interaction how honest and knowledgeable they were. By the time my first service was complete and the keys were in my hand I was so thankful I'd finally found a place that no doubt I will keep going back to. The mechanic was more conscientious than any other has ever been. The person who checked me out was so nice- he took the time to explain what they had seen in my car, answered all of my questions patiently and gave me a mini-lesson on a couple of things. I could go on about how nice they were and how they saved me money... it's been such a pleasant experience. I'm not one to usually steer people into any direction with this much certainty and enthusiasm but I feel confident that if you're looking for a mechanic you can fully trust and expect the best, give them a chance because I don't see how you could be disappointed.
Posted: 12/12/2008 • Last edited: 12/28/2010 • Link to this review
The owner is someone I have known forever who used to work at Decatur Auto. He is smart, honest and service-oriented. Hard to find a really good mechanic but this shop is great.
Posted: 5/19/2008 • Last edited: 12/28/2010 • Link to this review
Ive used these guys for years (formerly Decatur Automotive) and have always found them to do quality work. On top of that they are honest...One time in particular they replace my CV joints and the new joints failed. They paid for my towing and covered everything under warranty. No hassles..no arguing over the situation. They simply took care of it. Ive sent friends there who love them too.
Posted: 2/19/2008 • Last edited: 12/28/2010 • Link to this review
Switching mechanics is traumatizing, especially when there are none near your home or work. Going on past reviews of Decatur Automotive (QM owner used to work for them), I decided to check out Quantum. I just wanted a little pre road-trip check-up and even though they were busy they not only fit me in; but had me finished while I was down the street. No problems, and I was even asked about previous repairs and given suggestions about what time to start thinking about future services. They also recommended someone for a non-mechanical issue I had. Nice to not be treated like an idiot girl and I definitely being going back.
Posted: 5/24/2007 • Last edited: 12/28/2010 • Link to this review