My father discovered a flooded basement from the water heater overflowing on a Friday evening at 6. This company was rated highly in the county service guide, and upon calling them they said they would be able to have a plumber arrive within the night. Someone was supposed to call to let him know when the plumber would arrive, yet nobody did. I was in the process of frantically calling another company when the plumber finally rang the doorbell. He turned the water on, but told my father it would be cheaper by $150 if he waited until the following morning since he could get one of their units instead of paying the $150 extra to buy one from Home Dept. My father opted for that and the man said he would be back at 9 AM. He never showed up. By 3 PM, and my father's second returned call to RS Andrews, they stated they had called and texted him all day. They never actually texted, and he returned their call both that morning (was told the plumber was running late due to an emergency job) and that afternoon when they finally told him he was supposed to have scheduled an appointment for the plumber to make another trip that day. They also said he had to pay the $150 for the Home Dept unit anyway. They failed to disclose mandatory county permit fees in their pricing, which we later discovered from another company that was actually upfront about pricing. When hanging up after telling RS Andrews he no longer wanted to do business with them, they repeatedly called and harassed him.
It was intended for RS Andrews to install a new water heater.
Date July 2017
Posted: 7/15/2017 • Link to this review
R.S. Andrews has handled our HVAC needs for several years and they are always reliable. Recently, our 20ish-year old furnace failed on one of the coldest weekends of the year. R.S. Andrews was prompt in analyzing the problem and explaining our options, and in the end, we decided to install a new furnace. The installers were very professional and courteous and we are highly pleased with our new system.
New furnace installation
Area Clarkston, GA
Cost $3,000 - $4,999
Date January 2017
Posted: 3/06/2017 • Link to this review
I'm stuck in a situation where I am unable to afford a full A/C system replacement at this time. After a professional examination, replacement of the capacitor and contactor, the compressor is seized and requires replacement. The refrigerant lines are still sealed and pressurized, not leaking. // I asked, in a technically detailed mail, whether RS Andrews would be able/willing to do solely a compressor replacement (whether the unit is bought through them or via wholesale; I have the exact drop-in replacement part number) so that the R-22 legacy refrigerant could be handled and sealed properly. I explicitly stated that I did not need the work warranted, and was willing to pay standard labor rates up front. // I was very clear that it was impossible for me to replace the complete unit at this time, but that I would be able to replace the whole system in the upcoming winter. // No technician was consulted about my request. I was told that an $89 service call would be required before they could say anything about what work they would be willing to do. Not even a "maybe". // I've already been through runaround with two other companies who flatly refused to replace just the compressor, even though *both* admitted that it was the only problem component with the system. I'm not about to pay for yet another a service call just to be told that the company is unwilling to replace a compressor, and that they would require me to replace the complete A/C system unconditionally.
Posted: 6/16/2015 • Link to this review
I had a AC unit stop working on Sunday. Even though I wasn't on a Maintenance Plan they sent someone over first thing Monday morning. I could even had Sunday service but that would have been an extra fee. The rep came over 9:30 and we were back up by 9:45. Quick service and professional!
Posted: 8/21/2014 • Link to this review
Our hot water heater was not working, R.S. Andrews dispatched technician Michael Waters out the same day I called in. Micheal ordered the part under my warrenty, saving me a bundle. Although he tried his best to repair the unit, it could not be repaired. He said he would not leave until we had hot water. Not only was he friendly, and professional, he was compassionate. He installed a new water heater under the Manufactor warrenty, once again saving me hundreds of dollars, and my elderly parents had hot water before he left, just as he promised. My installer, Michael Waters was very courteous, on time, and patient in answering all my questions, and did a fantastic job installing my new Water heater. My parents and I are very pleased and would highly reccomend R.S. Andrews to anyone. Thanks for all your hard work Michael.
Posted: 3/30/2014 • Link to this review
Our water heater stopped working, so we called RS Andrews since we had a coupon that we got in the mail. They were absolutely great! We called and had a plumber come out the same day! They were even able to replace the water heater that day as well. Jamie was fantastic! He was very nice and cleaned up everything. Will definitely use them in the future for any plumbing needs. Thanks again, Ashley! :)
Posted: 12/07/2013 • Link to this review
We had an emergency at our house with our toilets backing up. The plumber Ben was professional, courtesy and informative. He explained everything he was doing, fixed the problem of the blockage, and cleaned up afterwards. I would highly recommend this company for any plumbing needs.
Posted: 12/04/2013 • Link to this review
We called RS Andrews when our furnace stopped working. Jeff, the technician, was very professional and made sure we understood every charge we received and talked to us and showed us what he was fixing on our furnace and explained how it worked. Glad we called and will use RS Andrews again. We bought the service plan too.
Posted: 11/30/2013 • Link to this review
Had my fall service done and could not be happier! Andrew is very professional and knows his business. He was so thorough that it took about 15 minutes for him to walk us through what his inspection had covered. They can't be a better Tech in Atlanta!
Posted: 11/01/2013 • Link to this review
never felt so violated i called rs andrews when they sent a tech by the name of obed to my home from the very beggining i started feeling pressured into buying a whole new system telling me that me and my family were at risk because of my freon and condition of system leaking into my home in short had a diferent company come out and all it was was a bad expansion valve got it repaired for way less then so called honest and great tech like rs andrews claims to hire sorry very displeased
Posted: 9/07/2013 • Link to this review
I have had two entire heating and A/C units installed by R.S. Andrews. The first system was a heat pump, and although i didn't like the heat pump they came back until I was happy. The 2nd system was a 14 seer A/C unit with a new heater unit. I had some problems with the 1st installation but they came back and sent a supervisor to help with the job and it was done right. People are very easy to work with and if they weren't i would not have used them for 2 complete systems.
Posted: 7/31/2013 • Link to this review
When water backed up into my house I called R.S. Andrews. After the work was complete I had concerns about whether or not the repairs were done correctly, as I could not see them(The work was underground). R.S. Andrews sent out a very experienced plumber with a camera snake free of charge to alleviate my concerns. They certainly take protecting their good name seriously.
Posted: 4/27/2013 • Link to this review
Have used RS Andrews for furnace and A/C repair, and also for plumbing issues. They have always been prompt and professional, I highly recommend this company! #316221
Posted: 3/30/2013 • Link to this review
Leaking pipes and older, inefficient home comfort systems can cost you money on your utility bills. Let our certified technicians help you upgrade your systems and save you money.