I had called these people to get an estimate to replace couple of leaky faucet stem in my bathroom sink. I got a quote of $189 per faucet stem from their tech. and was totally stunned at the price. Faucet stems run no more than $18 at a hardware store and takes about 15 minutes to replace so the quote I got was totally unreasonable. I paid them $79 service call fee and decided to call someone else. I called their office to verify their charges and George picked up the phone. He got defensive and sounded upset that I found these charges way too much. He kept justifying the cost by bringing up workers comp and other expenses. I have done major electrical and AC job this year and I told George that they too have workers comp. and insurance obligations but they were not ripping people off. My conclusion is that this company's goal is not to provide service by giving customers outrageous quote and then to make money by collecting $79 service all fee. BE AWARE OF THIS RIPOFF COMPANY.
Posted: 9/08/2009 • Link to this review
Ben/the plumber arrived at my home on time. I had several repairs scheduled. The main troublesome repair was the tub/shower faucet. The faucet would run almost full force, even though the water was shut off to the house from the garage. Ben repaired this & the other items I needed repaired. I did notice he forgot to repair the leak where the supply line under the tank flow near the cutoff valve uner the toilet tank. I contacted Mr Raburn & he scheduled Ben to come back out on 03/20/09. Everything seems to be working properly. BEN seems very knowledgeable & he is easy to work with.
Posted: 3/14/2009 • Last edited: 4/29/2009 • Link to this review
This company has been wonderful to work with. I have been using them for a few months now, and although initial contact was via a service contract, my experience even outside the contract was pleasurable. They respond timely, and in instances where ordered parts were not just right, they immediately resolved all the issues. The service is worth it, and the support staff is very nice and flexible.
Posted: 12/10/2008 • Last edited: 4/29/2009 • Link to this review