Horrible return policy compaired to all of the competition out there--- If an item that you purchase has even the slightest ding on it, they will out right refuse to return or exchange the merchandise, even when within the 30-day period, which in this day and age is unheard of. Basically, if you shop there, be 100% sure that what you are getting is definately a keeper, and don't even think to put it on (and check before you buy to make sure there are no preexisting conditions), or else you will be stuck with the item. The policy on the back of the receipt is very vague. Will never shop here again, and am making a point to let everyone I possibly can know about Rack Room's horrible policy. ANY other store in the mall or outside of the mall has a better policy than this store.
Posted: 5/08/2009 • Link to this review