I stopped by the Union Road Radio Shack last week to purchase a cell phone and calling plan for my teenage son. I should add that my son was paying for the phone with his own money earned from various jobs he performed in the neighborhood. Radio Shack had the phone on sale and in stock. Upon entering, I was cheerfully greeted by Susan (Store Manager) who not only explained everything to me but offered to activate the phone and service to save me the hassle of doing it myself. If you have ever dealt with phone service providers, you know how frustrating it can be to get the attention and service you are requesting. My activation experience was no exception but Susan persevered and would not give up until everything was set up and working properly. I left the store very appreciative and extremely impressed with the customer service I received from Susan. She definitely went the extra mile to make sure I got what I came in for. I normally shop the big box stores for my electronics. But in the future I'll start my shopping at Radio Shack because I know I'm going to get both quality and service.
Posted: 7/14/2011 • Link to this review