Had it installed in '07 and now can't get warranty support to fix buckled 2x10 holding gutter. Can't get a call back using the Georgia or Alabama phone numbers listed on my install contract. It appears I'm not the only one trying to get warranty work done as other Under Deck companies won't touch another system to repair it (at my expense, understand a different company won't cover Rain B-Gone warranty).
Posted: 6/30/2014 • Link to this review
We contracted Rain B-Gone for our under deck panel and drainage system. Their estimate for the work seemed reasonable, though, not cheap. Job completed as promised. After about a year, a leak or two popped up. They weren't bad, so we lived with it. Later, the leaks were so numerous and bad, the dry 'underdeck' system was no longer dry. After more than one call to RainB-Gone, we were finally contacted by John, and he did come out with a crew and disassembled the entire system and basically reinstalled it with the existing materials. Now in early 2013, the guttering against the house wall has buckled and 4 panels have shifted and are twisted almost on their sides. It appears that the panels could come crashing down at any time. And I suspect they will eventually. Many many calls to RainB-Gone with no return calls. Someone actually answered the main number and when I began telling the woman that answered the phone my issue, the phone disconnected. I called back immediately only to be sent to voicemail. I can only surmise she hung up on me! My husband actually got a hold of John and John texted pictures to him how to 'support' the panels until he was able to come out. That was 2 months ago. We have called John and the office number and left many messages..no return calls. I see the good reviews are mostly 2 or more years older. I'd stay away from this company that does not stand behind their work!! We'll have to pay again to have someone else fix it!
Posted: 8/08/2013 • Link to this review
We contracted with Rain B Gone after contacting several others in their field. Contracted with them simply because thet were the more experienced and professional ones we talk with(4). They did an outstanding job on a difficult deck, and added Can Lights, and Fan Outlet. Great job and very well pleased with them. We highly recommend them over the others we contacted. John Lee
Posted: 12/13/2012 • Link to this review
The guys at rainbgone installed our new under deck drainage and we are very please with the way everything came out. Very professional, and prompt. We would recommend you call them if your interested in a waterproof system. Works great.
Posted: 4/08/2011 • Link to this review
Rain B Gone from the initial sale to the install was a absolute breeze. The installation is great and works very very well. No leaks, and looks great. We think they have done us the best job we could have gotten installed period. Recommend them highly. J Bennett
Posted: 4/08/2011 • Link to this review
We got estimates from 4 companies including Rain B Gone, and they were by far the best we contacted. The installation was on time, it looks great and works with perfection. We are very pleased with our choice with Rain B Gone and would recommend them highly. C Meyers, Alpharetta, Ga
Posted: 7/31/2010 • Last edited: 1/18/2011 • Link to this review
4 years ago Rain B-Gone installed an underdeck system that started leaking almost immediately. Initial complaint resulted in the installer coming back out once and making a few repairs; however, the leaking continued. Further phone calls went unanswered. Emails elicited a response noting that warranty work was 6-8 weeks out and someone would call to schedule. No phone call ever came. Further contact attempts went unanswered; however a blind call resulted in an immediate return call. When advised the call was in regards to repair/warranty work and not a new install, the same 6-8 week response was given. When pressed on the failure to respond earlier and the concern it could happen again, Rain B-Gone simply hung up.
Posted: 6/01/2010 • Last edited: 1/18/2011 • Link to this review
Has leaked since day one! Now the warped system pours out water. Will not honor warranty. The owner gets belligerent when called on the faulty system. Do not trust anything this company promises. ALL LIES!!! BBB says litigation is only recourse. BEWARE OF THESE SNAKES, BAD BUSINESS PRACTICES.
Posted: 9/23/2009 • Last edited: 1/18/2011 • Link to this review
Mrs Knight called our office with a complaint 2 years and six months after installation. We did our best to provide the service she requested, but she was still not satisfied.
We contracted with Rain B-Gone after getting several bids of others. They were by far the most professional and their bid was very competetive. We enjoyed working with them and would recommend them to our friends and family.
Posted: 7/15/2009 • Link to this review
hired for underdeck system, redo a deck, and screened porch under deck. underdeck is fine with some minor leaking at ceiling fans. Screened porch is ok - screen has fallen off door in 6 months. Deck is a disaster. It is unsafe and unusable and will have to be completely redone. The salesman would not come out & see his team's work.
Posted: 6/12/2009 • Last edited: 7/15/2009 • Link to this review
The Key word hear is REDO. We did do our best to correct another company problems, which simply walked off the job and left it hanging. We did our best to correct their problems but it really needed to be completely taken down and start over rather than putting a Band Aid on the problem. Sorry we didn't meet the customers wishes. He is a fine guy. We would have replied early just simply have not seen the complaint till now. Rain B-Gone