Pet Sitting & Dog Walking Service for the Downtown Raleigh & North Hills Area. Keeping Pets Happy at Home since 2004. Bonded & Insured. www.RaleighPets.com
I recommend looking elsewhere for a dog walker and/or sitter. Throughout the time I was using Raleigh Petsitters' service, there were multiple instances where there was a lack of communication and poor customer service. The owner will do anything that she can to pocket your money. I initially just had walks 3x a week and got a second dog, a new puppy, so I wanted to increase my service to 2x a day, 5x a week (10 visits). When I inquired about how much this would be this is what I was told "We give a weekly discount when booking 5 weekly walks with $16 per visit. Any less then 5 walks, we charge our normal rate of $20 per visit." Because there was a lack of communication more than 2 times after increasing my services, I decided to stop using Raleigh Petsitters and go with another dog-walking service. When I received my last bill I was charged $20/visit for 7 visits, when I was quoted $16/visit. After I explained how dissastisfied I was with the service and believed I deserved a refund for what was initially quoted to me, I was just told this was not the policy and I wasn't a reoccurring customer, so this no longer applied to me. Run away and go find someone who runs a business with integrity and isn't just chasing your money.
Area Raleigh, NC
Cost Less than $250
Date December 2016
Posted: 1/12/2017 • Link to this review
As a quality, professional dog walking and pet sitting service with a large number of loyal customers, we strive to provide the best possible experience for our customers and their pets, treating everyone with respect, courtesy, and fairness.
We appreciate that you were a customer for the past few months. During that time, you provided positive feedback, saying that our sitters did a great job and thanking them for all the love and cuddles they gave your fur babies.
Our policy regarding rates is very clear -- we offer a discounted rate for our Monday through Friday mid-day walk clients who use us consistently week after week. Your situation did not meet the criteria when, during the first week of scheduled Monday through Friday service, you let us know that you wanted your friend to walk your pups instead, and cancelled the service with us. When you made that sudden change, you were no longer eligible for a discount.
In order to be fair to all of our valued clients, unfortunately we can't make special exceptions. We would be happy to care for your pups again if you decide to use our service in the future.
We wish you well :)
I have been using Raleigh Pet Sitters for a couple of years now and highly, highly recommend them! It is so nice to be able to leave my dog in the comfort of her own home while I am away and to not worry about her. I know she is always taken care of and enjoys her time with her petsitter, Lisa!
Posted: 8/24/2015 • Link to this review
Raleigh Pet Sitters rocks! My roommate and I each have two dogs and have used their services while one of us has been out of town and the other working, as well as when both of us have been out of town. Colleen has been our pet sitter and she does such an awesome job! Our dogs absolutely love Colleen and look forward to her visits; she gives them all lots of attention, love, and play time/exercise. It is awesome to have peace of mind that the pack is so well cared for!
Posted: 7/27/2015 • Link to this review
I love Raleigh Pet Sitters. I've been using Cindy's services for the past four years. I have two cats, one of whom does not do well going to the vets because of previous health issues. Being able to have them stay in the comfort of their own home was the number one reason I looked for a pet sitting service. I am so happy I found Raleigh Pet Sitters! Cindy is so thorough in her initial meeting, that felt so comfortable in not just leaving my pets, but letting a stranger in to my home. They take the time to get to know your animals on their terms. I love the two ladies that have watched my two trouble makers over the years. I love that I always come home to these lovely little notes and activity reports. They take my contacts and leave their number, but they don't contact you unless you contact them. I can be a bit of a worry wort and they happily respond to my texts of "all good" and humor this crazy cat lady. The price is so reasonable and I've found myself not using my pets as an excuse not to travel anymore. I really cannot say enough good things about Raleigh Pet Sitters.
Posted: 5/08/2014 • Link to this review
We can't say enough good things about how much our dogs love Cindy, Taylor and everyone else at Raleigh Pet Sitters. They are always on time to come take our dogs out and play with them, and the detailed information we get when we return is helpful and informative. We would recommend them to everyone!
Posted: 9/29/2012 • Link to this review
Cindy's pet services is an amazing dog walker/dog sitter service in Raleigh, NC. I have now been a client of theirs for over a year and I couldn't have found better people for the job! I have two 3-year old dogs, and I know they are getting the best care. Colleen is my primary sitter and the dogs absolutely love her. Sometimes I have to go out of town on very short notice, and Cindy always works with me to ensure that my dogs are given the time and care they need. I know I can trust and totally rely on Cindy's Pet Services and I recommend them highly. I always come home to happy dogs. :)
Posted: 9/03/2012 • Link to this review
We thought we had care lined up for two dogs and cat for our vacation but then we found out two weeks before we left, that our friends could not keep them after all. I really didn't want to board the dogs because they've never been boarded. I just knew my Winston would hate it and the cost for two dogs was going to be significant. I'm so thankful that pet sitting came to mind. It cost us half of what it would cost to board them and I felt so much better knowing that my animals were safe and happy in their own beds. Both Cindy and the sitter, Jess, who'd be doing the visits, came by to meet us and the animals the weekend before we left. I instantly liked Jess and was very pleased to have daily reports from here about each visit. They were clearly very professional and showed they took their business seriously; yet they demonstrated the personal connection and touch you want for your pets.
Posted: 3/02/2012 • Link to this review
I have been using Raleigh Pet Sitters for over three years now. They are amazing! The dog walkers are responsible, knowledgeable, and reliable. I have had the pleasure of working with Jess for about a year now and she is so easy to reach-just a simple text away. I love that she leaves a note about their walk! Jess has walked some of my foster dogs as well as my own puppies and they are always happy and tired when I come home! My schedule is constantly changing and there have been several times where I have needed a dog walker with only a few hours notice. Cindy and Jess have always managed to make sure that my dogs are taken care of and for that, I highly recommend Raleigh Pet Sitters!
Posted: 2/14/2012 • Link to this review
My pups and I have been using Cindy's Petsitting services for nearly 4 years and could't be happier. All of the sitters have been great with them and very caring and professional. They're reliability is unsurpassed which is the most important thing to me when taking care of my two little ones. They offer the best service i've seen in Raleigh and I have happily referred my friends and family to them too!
Posted: 2/12/2012 • Link to this review
I cannot say enough good things about Cindy's Pet Sitting! Cindy and her team have been wonderful to me and my two dogs and I have used them over the past few years and have really enjoyed getting to know her and her team. I have worked with Cindy, as well as three of her dog sitters - all have been outstanding! I was very impressed with the level of professionalism I received by both Cindy and my current dog sitter, Colleen. We had our initial visit in which Cindy accompanied Colleen to meet me, learn about the dogs and get to know our routine. I was provided documentation, contact information, copies of insurance, etc - more than I really even knew to ask for!! - and was also made to feel like a friend. Which is very reassuring - .leaving not only your pet children in someone else's care - but your home as well - it helps to know that it is with someone that you can trust! Colleen is just fantastic! You can tell that she a real animal lover and she is so thoughtful with my dogs. I have an older dog that is allergic to corn - while during the discovery and rehab of this condition, Colleen was so concerned, offered to help and asked about Banx --- even when she wasn't sitting for him. My younger dog keeps her busy with fetch and the overwhelming need for attention --- she takes it all in stride. She is just wonderful and I am so lucky to have her to call on to take care of my boys!
Posted: 2/07/2012 • Link to this review
My husband and I moved to Raleigh last year with our cat, Oliver, and were nervous about going out of town because we didn't know anyone in the area to take car of him. We contacted Raleigh Pet Sitters (Cindy's Pet Sitting Services) and they came over to our apartment to meet Oliver before taking care of him and took detailed notes about where his food, litter, and toys were. Jess, our pet sitter, is very reliable and always leaves us detailed notes about how our cat did while we were gone. I highly recommend Raleigh Pet Sitters! They are professional, dependable, friendly, and our cat enjoys them!
Posted: 1/12/2012 • Link to this review
I just moved to the Raleigh area and a friend recommended Cindy's. I was nervous at first, (having never used a pet sitter before), but Cindy's is FANTASTIC! Colleen took care of my dogs and I feel totally comfortable leaving them in her care in the future. She gave them lots of love and even administered medication for me. I also loved getting texts and pictures each day, letting me know that my dogs were okay. I would highly recommend them to anyone who loves their pets like children!!! They are professional, friendly, and very responsible.
Posted: 9/07/2011 • Link to this review
We've had Taylor from Cindy's Pet Sitting looking after our dog for around a year and we love having her look in on him. She's completely dependable and leaves great little notes for us about how and what he did while we were gone. We absolutely trust her in our home and with our dog and all of his little nuances. I would highly recommend Taylor and Cindy's Pet Sitting for anyone who can't take their pets everywhere they'd like to.
Posted: 2/18/2011 • Link to this review
Both Cindy and more recently one of her wonderful employees Holly have been caring for my beagle for over two years now and I could not be happier. The sitters are professional, writing notes about each visit, and are always easy to reach when I want an update on how our beagle is doing at home. Our beagle used to get stressed out when we boarded him at the kennel, but now we come home to a very happy dog who has been walked and loved on during our vacation. In addition to caring for our dog, our house is cared for as well - watering plants, turning lights on/off, bringing in the mail, and taking out our trash cans for pick-up. If you are looking for a pet sitter or dog sitter in the Five Points area of Raleigh, NC, you should definitely call Cindy's Pet Sitting Services.
Posted: 7/15/2009 • Link to this review
I have been using Cindy's pet sitting service here in Raleigh for 4 years now. She is trustworthy and goes out of her way to provide a great cat sitting service. Not only does she provide love and care for our cats, but she gets the mail, waters our plants, and takes the garbage out to the curb and back. She also provides a nice daily log to read about the cats and what she did and observed each day. I highly recommend her and her business!
Posted: 5/12/2009 • Link to this review