I placed an order for 2 bearing kits for my utility trailer. RedTrailers.com had the items I needed at a good price. My order was processed and shipped promptly. Upon receiving my order, I discovered that one of the kits was missing a bearing. I immediately emailed the company to inform them of the missing part and asked if they could send a replacement. The next morning, I received an email apologizing for the missing item and was told that they would ship it out that same day. A week later, I had not received the missing item so I sent a follow-up email requesting information on the shipment. I received no response. I sent a second follow-up email inquiring about the part and, again received no response. about a week later I called their customer service number hoping to speak with someone about my order. There was no answer so I left a voicemail with all of my information and requested that someone call me. I never received a response. It would seem that this seller is no longer operating a functional business (or has no intention of providing customer service) and I would encourage others to make their purchases elsewhere. I plan to dispute the charge for this order with my credit card company.
Posted: 9/22/2009 • Last edited: 8/30/2012 • Link to this review