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Redtrailers Com Inc

(215) 538-1155 redtrailers.com »

PO Box 377Quakertown, PA 18951   map »

Business overview

Hours of Operation

  • MON
  • 8:00am
  • 5:00pm
  • TUE
  • 8:00am
  • 5:00pm
  • WED
  • 8:00am
  • 5:00pm
  • THU
  • 8:00am
  • 5:00pm
  • FRI
  • 8:00am
  • 5:00pm
  • SAT
  • SUN

Reviews

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No Service, 9/22/2009

I placed an order for 2 bearing kits for my utility trailer. RedTrailers.com had the items I needed at a good price. My order was processed and shipped promptly. Upon receiving my order, I... discovered that one of the kits was missing a bearing. I immediately emailed the company to inform them of the missing part and asked if they could send a replacement. The next morning, I received an email apologizing for the missing item and was told that they would ship it out that same day. A week later, I had not received the missing item so I sent a follow-up email requesting information on the shipment. I received no response. I sent a second follow-up email inquiring about the part and, again received no response. about a week later I called their customer service number hoping to speak with someone about my order. There was no answer so I left a voicemail with all of my information and requested that someone call me. I never received a response. It would seem that this seller is no longer operating a functional business (or has no intention of providing customer service) and I would encourage others to make their purchases elsewhere. I plan to dispute the charge for this order with my credit card company.

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Reviews

karlman

Reviews: 1

No Service

I placed an order for 2 bearing kits for my utility trailer. RedTrailers.com had the items I needed at a good price. My order was processed and shipped promptly. Upon receiving my order, I discovered that one of the kits was missing a bearing. I immediately emailed the company to inform them of the missing part and asked if they could send a replacement. The next morning, I received an email apologizing for the missing item and was told that they would ship it out that same day. A week later, I had not received the missing item so I sent a follow-up email requesting information on the shipment. I received no response. I sent a second follow-up email inquiring about the part and, again received no response. about a week later I called their customer service number hoping to speak with someone about my order. There was no answer so I left a voicemail with all of my information and requested that someone call me. I never received a response. It would seem that this seller is no longer operating a functional business (or has no intention of providing customer service) and I would encourage others to make their purchases elsewhere. I plan to dispute the charge for this order with my credit card company.

  • Overall
  • Quality
  • Service
  • Value

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