Reids Cleaners & Laundry

When I dropped my pants off for alterations, I asked the clerk if it could be done well since they were being taken in so much. Se called the seamstress and was told they could do it. When I picked the pants up, it looked like my 5th grader did the work. When I complained, they gave me the owner's, Joe, information. I called and explained it to him and he argued with me saying they can't recreate a pair of pants. My issue was not that they were not able to do it, but rather they said they could before the work was done. When I asked for the money back for the alterations only, not the 4 very expensive pairs of pants they ruined, Joe said his position was final and he would not refund the money since they did the work. When I told him I would not come back as a customer, he basically said he didn't need my business and had many more customers and didn't need my money.

I brought in a pair of suit pants and they returned then to me horribly torn. At first they tried to blame the tear on me. Then they refused to replace or refund them?they even refused to apologize?buyer beware!!!