Reliable Heating Air Plumbing & Electric Appliance Rental & Repair Services

Reliable Heating Air Plumbing & Electric

(770) 872-0315 reliableair.com

11075 GA-92Woodstock, GA 30188 map »
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Business overview

Reliable is a local, family owned and operated company that has been serving Metro Atlanta since 1978. Choose Reliable for all of your heating & cooling, plumbing, and electrical needs. We are a Trane Factory Authorized Comfort Specialist Dealer. We service and repair all brands of plumbing, HVAC and electrical systems.

Why Reliable?

- Professional, certified, highly trained and qualified technicians.
- Ready to serve you with a fleet of over 150 vehicles and approximately 200.. employees.
- Convenient 24 hour service.
- Same day service available when needed.
- Northside and Southside locations to serve you better.

We do it all! In addition to your HVAC, plumbing and electrical needs, Reliable also performs energy audits and complete building performance remediation services, such as insulation, weatherization, attic and crawl space sealing, along with health and safety inspections to assure you of a safe and clean indoor environment.

Father and son team Dan and Daniel Jape promise a first-class service experience for all of their residential and commercial customers and will personally stand behind each job to make sure you will be completely satisfied. Our owners are available anytime to take your call! Reach Dan on his cell at 404 626-2344 or his home at 770 924-5811. Call his son Daniel at 404 790-8082.

Call 770-594-9969 (available 7 days a week) to speak with a live Reliable employee and not an answering service or a machine. Give us a call and see why thousands of your neighbors choose us as their contractor of choice.

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Services

  • Bonded & Insured
  • Estimates
  • Guarantees
  • Licensed
  • Moisture Prevention
  • Remove Old Insulation
  • Written Contract
  • Written Work Plans

Services

  • ADA Compliant Installation
  • Air Conditioning & Heating Service
  • Appliance Installation & Service
  • Burst Pipes
  • Cleanouts Installed
  • Code Violation Repair
  • Commercial & Industrial
  • Drain Cleaning
  • Drainage Problems
  • Electrical Work
  • Galvanized Repipe
  • Gas Line Service
  • Installation & Digging
  • Leak Protection
  • Locating & Inspecting
  • Maintenance & Repair - General
  • Mobile Home Plumbing Services
  • Plumbing - General
  • Polybutylene Replacement
  • Remodeling & Replacing
  • Repipe
  • Thawing Pipes
  • Tree Root Removal
  • Unclogging
  • Water Pressure Adjustment

Services

  • Commercial Accounts
  • Do-It-Yourself Assistance
  • Duct Cleaning
  • Electrical Work
  • Emergency Installation & Repair
  • Energy Audits
  • Estimates
  • Inspecting & Testing
  • Installation
  • Insulation Installation
  • Maintenance & Tune-Up
  • Plumbing
  • Repair
  • Replacement & Conversion
  • Retrofitting
  • Sheet Metal Work
  • Treatment & Spray
  • Vent Cleaning
  • Weather Stripping

Brands

  • Amana
  • American Standard
  • Aprilaire
  • Armstrong
  • Bryant
  • Carrier
  • Comfort-Maker
  • GoodCents
  • Heil
  • Janitrol
  • Lennox
  • Puron
  • Rheem
  • Ruud
  • Tempstar
  • Trane
  • Weathertron
  • York

Building Elements

  • Attics & Roofs
  • Floors, Basements, Crawl Spaces
  • Ventilation
  • Walls & Ceilings

AC & Heating Types

  • AC Compressors
  • AC System - General
  • Add-ons
  • Air Ducts
  • Any Heating System
  • Baseboard Heating
  • Boilers & Water Heaters
  • Central Air
  • Central Heating
  • Controls & Thermostats
  • Custom Designed Systems
  • Duct Work
  • Electric Heat
  • Energy Efficient & Low Cost
  • Evaporative Cooling
  • Fans
  • Filters
  • Forced Air
  • Furnaces
  • Gas & Oil Heat
  • Heat Pumps
  • Humidifiers & Dehumidifiers
  • Portable Units
  • Process & Radiant Heating
  • Purifiers & Allergy Control
  • Radiators
  • Rooftop Units
  • Space Heaters
  • Steam Systems
  • Ventilation
  • Wall Units

Services

  • Ceiling Fan Installation
  • Code Violation Repair
  • Design & Planning
  • Electrical Upgrades
  • Emergency Service
  • General Electrical Service
  • Inspections & Testing
  • Insurance Claims
  • New Wiring
  • Pole Setting
  • Repair
  • Replacement
  • Rewiring

Service Area

  • Acworth
  • Alpharetta
  • Barrow/Walton County
  • Bartow/Pickens County
  • Buckhead
  • Buford
  • Canton
  • Carroll/Coweta County
  • Cascade Heights
  • Cherokee/Forsyth County
  • Clayton/Fayette County
  • Cobb County
  • Conyers
  • Covington
  • Crabapple
  • Cumming
  • Decatur
  • DeKalb County
  • Douglas/Paulding County
  • Douglasville
  • Downtown
  • Druid Hills/Emory
  • Duluth
  • Dunwoody
  • East Atlanta
  • Fayetteville
  • Fort McPherson
  • Greenbriar
  • Grove Park
  • Gwinnett County
  • Henry/Spalding County
  • Jonesboro
  • Kennesaw
  • Lakewood
  • Lawrenceville
  • Lilburn
  • Lithonia
  • Marietta
  • McDonough
  • Midtown
  • Newnan
  • Newton/Rockdale County
  • Norcross
  • Peachtree City
  • Riverside
  • Roswell
  • Sandy Springs
  • Smyrna
  • Snellville
  • South Atlanta
  • South Fulton County
  • Stockbridge
  • Stone Mountain
  • Tucker
  • Union City
  • VA Highland/Morningside
  • West End
  • Woodstock
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Specialty

  • Insulation Installation

Systems & Parts

  • Back Flow Preventers
  • Bathroom Fixtures
  • Boilers & Water Heaters
  • Catch Basins
  • Drains & Pipes
  • Kitchen Fixtures
  • Pumps
  • Sewer Lines & Systems
  • Tankless Water Heaters
  • Water Lines
  • Water Shut-Off Systems
  • Water Softeners

Equipment Types

  • Air Conditioning & Heating
  • Fans - Ceiling
  • Fans - Exhaust
  • Garage Door Openers
  • Lighting - Indoor
  • Lighting - Outdoor
  • Motors
  • Outlets & Switches
  • Panels & Fuse Boxes
  • Phone/Data Wiring
  • Signs
  • Surge Protectors
  • Underground Wiring

Type of Insulation

  • Blankets - Batts or Rolls
  • Blown-In
  • Fibrous Insulation
  • Insulating Foams
  • Loose-Fill or Spray-Applied
  • Rigid Insulation Panels

Kudzu's "Best Of" Winner

2012, 2013

Credentials

Licensed for commercial and residential HVAC, plumbing & electrical services. Nate Certified Company. Dan Jape past president of the Conditioned Air Contractors. Served on the Lennox Dealer Advisory Council. Member of Conditioned Air Association of Georgia. Atlanta Gas Light Natural Gas Advantage Dealer. Trane Comfort Specialist and Titanium Club dealer. Reliable is member in good standing with the National Comfort Institute and employees BPI certified auditors

Payments Accepted

  • American Express
  • Discover
  • Mastercard
  • Personal Checks
  • Visa

Year Established

1978

Documents

[JPG] NATE Certified
[JPG] Our 100% Satisfaction Guarantee
[JPG] Comfort Institute
[JPG] Building Performance Institute
[JPG] Trane Comfort Specialists

Green Credentials

Reliable Heating & Air sells Energy Star rated equipment and recycles several tons of metal, steel, aluminum, copper, and cardboard each week. All r-22 (Freon) is recovered and turned into an EPA reclamation facility. All new equipment we sell and install uses the environmentally friendly refrigerant R410a. Our technicians are EPA certified and trained in the proper handling and disposal of the HCFC R-22 (Freon).

Languages Spoken

  • English
  • Spanish

Reviews

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Excellent Service!!!, 8/27/2014

Today was our first day joining the Relaiable Heating Air family. We were blessed to have been giving great service by Michael Cagle, Michael Purkey, and Jeremy McClain. The air is blowing very... strong and cool. Thanks a lot guys for your servicing my family & I today.

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Extremely Disappointed following up..., 8/26/2014

Tammi at the service center was very understanding of my situation and scheduled Timothy Pomella to take a second look at my unit. He shared with me that he reviewed and was apprehensive about... taking the service call. We talked and he sympathized with my situation. He noticed my system was low on freon. He made a call and explained my situation for a complimentary service approval. Two hours later (couple of pounds of freon, capacitor, & batteries), my system was up in running and restored to its pre-inspection condition. Overall, I think Reliable is a good company that works hard to please its customers as evidenced with Timothy. He went above and beyond and most certainly deserves recognition from the higher ups who read this attaboy. I'm glad my system is functioning, but am concerned that the maintenance was not properly performed because Timothy identified a number of obvious things that should've been easily detected by Wayne. Tim just inspected the outside unit, which leaves concern about the evaporator. Maintenance money well spent?... not so sure, but I am happy that Reliable made it right. Super thanks to Timothy... keep up the good work and continue to make your company shine.

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Videos & Photos

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Video (1 video)

  • 2

Photos (25 photos)

  • Dan and Daniel Jape
  • 4 Divisions to Better Serve Our Customers!
  • Volunteering at Resource Service Ministries
  • Our team
  • Daniel Jape - Owner
  • Gary Roberts - General Operations Manager
  • Kim Jape - Installation Manager
  • PUPPERS!
  • Clarkson Jones - CFO
  • Forrest Paron - Sales
  • Mike Gladden - Fleet Manager
  • Meghan Ritchie - Marketing Manager
  • Chris Gleaves - Sales
  • Michael Cole - Sales
  • Darryl Baker - Sales
  • David Poss - Warehouse & Safety Manager
  • Jeff Moulder - Sales Manager
  • Chris Ferguson - Director of Business Development
  • Chris McKinney - Plumbing Manager
  • Mike Grayeski - Electrical Manager
  • Jason Bouchard - Home Performance Manager
  • Charlie Austin - Fayetteville Manager
  • John Zent - Inside Sales Manager

Displaying 1-15 of 1612

Reviews

ThePero

Reviews: 1

Gathers your information and never calls back

Several times during the last 6 months I have filled out a sheet of paper inside the Lowes store in Marietta Georgia for a man claiming to represent Reliable Heating and Air. The paper indicates that I need a quote for the replacement of a furnace and air conditioning unit. I have received -0- calls for a quote and once I chatted online with a representative and I still never got a quote. I have called several times and the phone went unanswered. I'm assuming the representative at Lowes is genuine but what has happened to my contact information? I have since contracted with another company and had my heating and cooling system replaced.

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TPostell2014

Reviews: 1

Excellent Service!!!

Today was our first day joining the Relaiable Heating Air family. We were blessed to have been giving great service by Michael Cagle, Michael Purkey, and Jeremy McClain. The air is blowing very strong and cool. Thanks a lot guys for your servicing my family & I today.

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Rxp2004

Reviews: 1

Extremely Disappointed following up...

Tammi at the service center was very understanding of my situation and scheduled Timothy Pomella to take a second look at my unit. He shared with me that he reviewed and was apprehensive about taking the service call. We talked and he sympathized with my situation. He noticed my system was low on freon. He made a call and explained my situation for a complimentary service approval. Two hours later (couple of pounds of freon, capacitor, & batteries), my system was up in running and restored to its pre-inspection condition. Overall, I think Reliable is a good company that works hard to please its customers as evidenced with Timothy. He went above and beyond and most certainly deserves recognition from the higher ups who read this attaboy. I'm glad my system is functioning, but am concerned that the maintenance was not properly performed because Timothy identified a number of obvious things that should've been easily detected by Wayne. Tim just inspected the outside unit, which leaves concern about the evaporator. Maintenance money well spent?... not so sure, but I am happy that Reliable made it right. Super thanks to Timothy... keep up the good work and continue to make your company shine.

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MJChase

Reviews: 1

Not just a replacement for my old HVAC system.

My house needed more. There were a few locations that were cold or hot depending on the season. Lee did a fantastic job to recommend a larger supply line and extra returns to solve the problem. Raul, Harold, Ray, and Frankie installed the system to perfection. This company solves your problems and does more than just sell you a replacement for what you already have. We could have just bought a larger unit from the other guys, but then we would have had the same problem.

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pbboyd

Reviews: 1

Great service

My wife and I purchased an HVAC maintenance plan from Reliable for the house we had just bought. The system was pretty old when we moved in so we figured some maintenance was in order. Our technician, Keith Jones (or KJ as he is known), arrived on time. He introduced himself with a firm handshake and went to work. He did a thorough job on our old systems explaining what maintenance was needed and giving tips on how to improve our AC performance as he went. All in all very courteous and careful around our home. When he went into the attic to check the furnace he took the precaution of laying a towel down on the newly re-finished floors before lowering the attic stairs. The quality of service we received re-affirmed our decision to go with Reliable for HVAC maintenance.

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ndouthat

Reviews: 1

duct cleaning

We had a great experience with reliable. Cody and Matt cleaned our ducts this morning. They were on time, courteous, and professional. They repaired one of our ducts and went above and beyond expectations. I'd recommend them for sure.

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Machouse195

Reviews: 1

Awesome company and techs

Reliable Heating Air Plumbing &Electric is a wonderful company. Very trustworthy. Evan is an awesome tech and took his time to make sure our system was perfect. Thank you very much!!! I definitely made the right choice with Reliable.

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lauralaura

Reviews: 2

Professional, Responsive and Reasonably Priced

Our furnace went kaput during one of the hottest weeks this summer and we got quotes from several vendors. Our salesperson Ted was friendly and responsive and gave us a great quote. The installers Randy and Andrew were very professional, efficient and kept me informed throughout the process. Working with Reliable was about as painless as it could be without AC during a hot spell in Atlanta. I look forward to working with them on our ongoing maintenance. Even the people who answer the phone are on the ball. A refreshing change from our former HVAC company.

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ddpittma

Reviews: 1

Kudos - Best Service Ever

Received AWESOME service today from Tim Pomella. Kudos! Professional & repaired a/c issue promptly. His sincerity & knowledge in discussing the issues helped me to feel comfortable in my repair decision. I would not hesitate to recommend Reliable to others. Ask for Tim!!!

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PropDave

Reviews: 1

Very knowledgable staff. Very professional.

They were on time each day. Answered all of my 100 questions with great knowledge. Brought a helper in training and he was very polite and worked diligently in that hot attic with a positive attitude. Only suggestion is to take more breaks. The first day they cranked out with no lunch break. Great workers indeed!

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CHUCKBURKEY

Reviews: 1

Great job and long time customer

Jason and his partner were very courteous and informative of what they were doing and answering questions. New units were installed timely and completely. Used Reliable 15 years ago and they still provide super service.

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CraftyLady

Reviews: 1

Hoped for 5 star, had to settle for 1 star

I really wanted to give a 5 star review. When our second floor HAVC unit went out, we called Reliable after reading many positive reviews. They were able to come out the next day, on a Saturday. It was as we feared, our 13 year old unit was toast. We went with their recommendation of a new Trane 3-ton unit, including the new furnace. They came the following Wednesday and installed the new unit (it was an all day process). It was heaven...cool air and the temperatures finally down from 86 to a comfortable 68. We were able to enjoy that for a whole 2 weeks. Much to our dismay, on the hottest day of the year, our brand new, quite expensive unit, quit working. We called them the next day and the best they could do was to offer to send out someone out three days later. Well, what choice do we have but to suffer through the 86 degree temperatures again and wait? We're so disappointed and frustrated!! You would think that when a customer calls to report a problem after only two weeks, they could send someone out ASAP, but I guess since they were already paid, we're no longer a priority. Buyer Beware!! 8.14.14 Our names are Michele & Jerry Partap and despite your "logs", we did wait three days. Still no working air, no call from manager, missed promised repair today after took off work to be available. I'm at my wits end!!

Reliable Heating Air Plumbing & Electric replied on 08-13-2014

I do apologize the new unit experienced a problem. I have checked and checked and I cannot find any time where we did not have same day service available. We are open with live operators in our office 24 hours a day and we log all calls and cannot find anyone who was not offered same day service. Please call our office or email us and give us details on when you called as we want to find out what went wrong and see if we can make it right. Please ask for Mark Wall and let us know your name. Thank you for your business and your feedback. Dan Jape, owner

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TheSixBrodeurs

Reviews: 1

Excellent service & great Technician

We had our routine service completed by Connor Morris. He did an excellent job on telling me the condition of our system. He went above bad beyond with a lot of extra details without being ask, such as putting in a back plate to our thermostat and with marking what our filter as so we don't have to climb up into the attack each time to look before we get more filters. I would highly recommend Reliable and will ask for Connor again!!

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Jerseygirl78

Reviews: 2

Great professional service

Called Reliable for service on Thursday and they were able to come out on Saturday based on my crazy schedule. Conor Morris has been here before for maintenance and is our requested serviceman. He quickly diagnosed and fixed the issue, going step by step over what was done. Fixed in two hours! We are happy!!

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ohioboy

Reviews: 1

Excellence in Customer Service

My technician KJ showed up at my home on time. He thoroughly troubleshot my broken HVAC system and was clear and concise when explaining each step he used to diagnose the problem. He was friendly, responsive and did a thorough job of clean up when finished. I would recommend KJ as a service tech to anyone in need of quality service. Thanks KJ; you give Reliable a GREAT reputation!

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Videos

Photos

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Dan and Daniel Jape