Reliable Heating Air Plumbing & Electric Heating & Air Conditioning

Reliable Heating Air Plumbing & Electric

(770) 872-0315 reliableair.com » View Website »

11075 Highway 92Woodstock, GA 30188   map »
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Business overview

Reliable is a local, family owned and operated company that has been serving Metro Atlanta since 1978. Choose Reliable for all of your heating & cooling, plumbing, and electrical needs. We are a Trane Factory Authorized Comfort Specialist Dealer. We service and repair all brands of plumbing, HVAC and electrical systems.

Why Reliable?

- Professional, certified, highly trained and qualified technicians.
- Ready to serve you with a fleet of over 150 vehicles and approximately 200.. employees.
- Convenient 24 hour service.
- Same day service available when needed.
- Northside and Southside locations to serve you better.

We do it all! In addition to your HVAC, plumbing and electrical needs, Reliable also performs energy audits and complete building performance remediation services, such as insulation, weatherization, attic and crawl space sealing, along with health and safety inspections to assure you of a safe and clean indoor environment.

Father and son team Dan and Daniel Jape promise a first-class service experience for all of their residential and commercial customers and will personally stand behind each job to make sure you will be completely satisfied. Our owners are available anytime to take your call! Reach Dan on his cell at 404 626-2344 or his home at 770 924-5811. Call his son Daniel at 404 790-8082.

Call 770-594-9969 (available 7 days a week) to speak with a live Reliable employee and not an answering service or a machine. Give us a call and see why thousands of your neighbors choose us as their contractor of choice.

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Services

  • ADA Compliant Installation
  • Air Conditioning & Heating Service
  • Appliance Installation & Service
  • Burst Pipes
  • Cleanouts Installed
  • Code Violation Repair
  • Commercial & Industrial
  • Drain Cleaning
  • Drainage Problems
  • Electrical Work
  • Galvanized Repipe
  • Gas Line Service
  • Installation & Digging
  • Leak Protection
  • Locating & Inspecting
  • Maintenance & Repair - General
  • Mobile Home Plumbing Services
  • Plumbing - General
  • Polybutylene Replacement
  • Remodeling & Replacing
  • Repipe
  • Thawing Pipes
  • Tree Root Removal
  • Unclogging
  • Water Pressure Adjustment

Services

  • Bonded & Insured
  • Estimates
  • Guarantees
  • Licensed
  • Moisture Prevention
  • Remove Old Insulation
  • Written Contract
  • Written Work Plans

Services

  • Commercial Accounts
  • Do-It-Yourself Assistance
  • Duct Cleaning
  • Electrical Work
  • Emergency Installation & Repair
  • Energy Audits
  • Estimates
  • Inspecting & Testing
  • Installation
  • Insulation Installation
  • Maintenance & Tune-Up
  • Plumbing
  • Repair
  • Replacement & Conversion
  • Retrofitting
  • Sheet Metal Work
  • Treatment & Spray
  • Vent Cleaning
  • Weather Stripping

Brands

  • Amana
  • American Standard
  • Aprilaire
  • Armstrong
  • Bryant
  • Carrier
  • Comfort-Maker
  • GoodCents
  • Heil
  • Janitrol
  • Lennox
  • Puron
  • Rheem
  • Ruud
  • Tempstar
  • Trane
  • Weathertron
  • York

Services

  • Duct Cleaning

Building Elements

  • Attics & Roofs
  • Floors, Basements, Crawl Spaces
  • Ventilation
  • Walls & Ceilings

AC & Heating Types

  • AC Compressors
  • AC System - General
  • Add-ons
  • Air Ducts
  • Any Heating System
  • Baseboard Heating
  • Boilers & Water Heaters
  • Central Air
  • Central Heating
  • Controls & Thermostats
  • Custom Designed Systems
  • Duct Work
  • Electric Heat
  • Energy Efficient & Low Cost
  • Evaporative Cooling
  • Fans
  • Filters
  • Forced Air
  • Furnaces
  • Gas & Oil Heat
  • Heat Pumps
  • Humidifiers & Dehumidifiers
  • Portable Units
  • Process & Radiant Heating
  • Purifiers & Allergy Control
  • Radiators
  • Rooftop Units
  • Space Heaters
  • Steam Systems
  • Ventilation
  • Wall Units

Cleaning Types

  • Duct, Hood & Vent

Services

  • Ceiling Fan Installation
  • Code Violation Repair
  • Design & Planning
  • Electrical Upgrades
  • Emergency Service
  • General Electrical Service
  • Inspections & Testing
  • Insurance Claims
  • New Wiring
  • Pole Setting
  • Repair
  • Replacement
  • Rewiring

Service Area

  • Acworth
  • Alpharetta
  • Barrow/Walton County
  • Bartow/Pickens County
  • Buckhead
  • Buford
  • Canton
  • Carroll/Coweta County
  • Cascade Heights
  • Cherokee/Forsyth County
  • Clayton/Fayette County
  • Cobb County
  • Conyers
  • Covington
  • Crabapple
  • Cumming
  • Decatur
  • DeKalb County
  • Douglas/Paulding County
  • Douglasville
  • Downtown
  • Druid Hills/Emory
  • Duluth
  • Dunwoody
  • East Atlanta
  • Fayetteville
  • Fort McPherson
  • Greenbriar
  • Grove Park
  • Gwinnett County
  • Henry/Spalding County
  • Jonesboro
  • Kennesaw
  • Lakewood
  • Lawrenceville
  • Lilburn
  • Lithonia
  • Marietta
  • McDonough
  • Midtown
  • Newnan
  • Newton/Rockdale County
  • Norcross
  • Peachtree City
  • Riverside
  • Roswell
  • Sandy Springs
  • Smyrna
  • Snellville
  • South Atlanta
  • South Fulton County
  • Stockbridge
  • Stone Mountain
  • Tucker
  • Union City
  • VA Highland/Morningside
  • West End
  • Woodstock
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Systems & Parts

  • Back Flow Preventers
  • Bathroom Fixtures
  • Boilers & Water Heaters
  • Catch Basins
  • Drains & Pipes
  • Kitchen Fixtures
  • Pumps
  • Sewer Lines & Systems
  • Tankless Water Heaters
  • Water Lines
  • Water Shut-Off Systems
  • Water Softeners

Specialty

  • Insulation Installation

Equipment Types

  • Air Conditioning & Heating
  • Fans - Ceiling
  • Fans - Exhaust
  • Garage Door Openers
  • Lighting - Indoor
  • Lighting - Outdoor
  • Motors
  • Outlets & Switches
  • Panels & Fuse Boxes
  • Phone/Data Wiring
  • Signs
  • Surge Protectors
  • Underground Wiring

Type of Insulation

  • Blankets - Batts or Rolls
  • Blown-In
  • Fibrous Insulation
  • Insulating Foams
  • Loose-Fill or Spray-Applied
  • Rigid Insulation Panels

Kudzu's "Best Of" Winner

2012, 2013, 2014

Credentials

Licensed for commercial and residential HVAC, plumbing & electrical services. Nate Certified Company. Dan Jape past president of the Conditioned Air Contractors. Served on the Lennox Dealer Advisory Council. Member of Conditioned Air Association of Georgia. Atlanta Gas Light Natural Gas Advantage Dealer. Trane Comfort Specialist and Titanium Club dealer. Reliable is member in good standing with the National Comfort Institute and employees BPI certified auditors

Hours of Operation

* By Appointment Only

* 24-Hour Service Available

Payments Accepted

  • American Express
  • Discover
  • Mastercard
  • Personal Checks
  • Visa

Year Established

1978

Documents

[JPG] NATE Certified
[JPG] Our 100% Satisfaction Guarantee
[JPG] Comfort Institute
[JPG] Building Performance Institute
[JPG] Trane Comfort Specialists

Green Credentials

Reliable Heating & Air sells Energy Star rated equipment and recycles several tons of metal, steel, aluminum, copper, and cardboard each week. All r-22 (Freon) is recovered and turned into an EPA reclamation facility. All new equipment we sell and install uses the environmentally friendly refrigerant R410a. Our technicians are EPA certified and trained in the proper handling and disposal of the HCFC R-22 (Freon).

Languages Spoken

  • English
  • Spanish

Reviews

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Trustworthy and efficient, 9/01/2015

We used a different company but felt like they were constantly trying to up sell with products and services. It got very frustrating and we felt like we could not trust them. My sister in law uses... Reliable so we decided to as well and I am really happy we did. We got an email letting us know our technician was on the way and a phone call as well, which is very nice as we have dogs and needed to put them up. Lawrence Overstreet was our technician as well as Kenneth Lee. They were both super friendly and talked to us about our system and the ducts. I really felt like I could trust them. They were knowledgeable and very helpful in deciding our future course of action. I will absolutely use Reliable again as well as recommend them to friends. It's really nice to know that we now have an HVAC company we can trust. Thank you

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Peace of Mind - The Works!, 9/01/2015

I highly recommend Reliable HVAC for all your Electrical, Plumbing and HVAC needs. Justin Hall is an excellent and knowledgeable Electrician, Tony Forman and JR are great Plumbers and Wayne Daniels... did a very thorough and professional HVAC inspection today. I'm pleased that I can call one company....that's Reliable!!!

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Videos & Photos

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Video (2 videos)

  • 2 2

  • 2 2

Photos (22 photos)

  • Dan and Daniel Jape
  • 4 Divisions to Better Serve Our Customers!
  • Volunteering at Resource Service Ministries
  • Our team
  • Daniel Jape - Owner
  • Gary Roberts - General Operations Manager
  • Kim Jape - Installation Manager
  • PUPPERS!
  • Clarkson Jones - CFO
  • Forrest Paron - Sales
  • Mike Gladden - Fleet Manager
  • Chris Gleaves - Sales
  • Darryl Baker - Sales
  • David Poss - Warehouse & Safety Manager
  • Jeff Moulder - Sales Manager
  • Chris McKinney - Plumbing Manager
  • Mike Grayeski - Electrical Manager
  • Jason Bouchard - Home Performance Manager
  • Charlie Austin - Fayetteville Manager
  • John Zent - Inside Sales Manager


Dan and Daniel Jape

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Reviews

plaid423

Reviews: 4

Trustworthy and efficient

We used a different company but felt like they were constantly trying to up sell with products and services. It got very frustrating and we felt like we could not trust them. My sister in law uses Reliable so we decided to as well and I am really happy we did. We got an email letting us know our technician was on the way and a phone call as well, which is very nice as we have dogs and needed to put them up. Lawrence Overstreet was our technician as well as Kenneth Lee. They were both super friendly and talked to us about our system and the ducts. I really felt like I could trust them. They were knowledgeable and very helpful in deciding our future course of action. I will absolutely use Reliable again as well as recommend them to friends. It's really nice to know that we now have an HVAC company we can trust. Thank you

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aileron

Reviews: 1

Peace of Mind - The Works!

I highly recommend Reliable HVAC for all your Electrical, Plumbing and HVAC needs. Justin Hall is an excellent and knowledgeable Electrician, Tony Forman and JR are great Plumbers and Wayne Daniels did a very thorough and professional HVAC inspection today. I'm pleased that I can call one company....that's Reliable!!!

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MeritaD

Reviews: 3

Excellent Service

I called Reliable when my AC stopped working. A service call was placed, and I was informed that my coil was leaking and it would require a new system. A sales rep came the same day and helped me find a system that would work with my home. The installation was done by Greg McDaniel and Clayton Bailey. They were very professional and polite, and they did a great job. Before leaving, they made sure I knew how to use my new thermostat and took away the old components and any debris. I will call Reliable in the future and would recommend them highly.

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Kent84

Reviews: 1

Great customer service!

Reliable continues to impress me with their customer service. They did my initial install of my new Trane system as well as my regular maintenance. My service tech Lawrence Overstreet and his assistant Kenneth lee were very informative and punctual. I highly recommend Reliable for all of your heating and AC needs. Kent Keets

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djriege

Reviews: 1

Best service in Atlanta

Reliable has an awesome staff of trained experts. Jorge and Jesse Ceron did an excellent job of installing our new HVAC system, made us feel comfortable about having someone in our home, both were very polite and kind. They are a very skilled, personable, clean and courteous team. David and Lee came the next day to clean the duct work. Another great team, same qualities and work ethic. They don't leave until you are happy. And they come back if you have a problem or concern. We love our new TRANE! Amazing how much the technology has changed. I highly recommend Reliable and Trane.

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zanez28

Reviews: 1

Duct Cleaning

Lee and David did a great job. They were very knowledgeable and explained everything before they started working. Showed pictures of before and after the job. I will definitely recommend Reliable to my neighbors and they were interested in getting their ducts cleaned also. Thank you.

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Cityliving79

Reviews: 2

Satisfied Customer

Had our regular service check on our AC system. Our technician, was friendly, quick and knowledgable.

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Khutch21

Reviews: 1

Best experience ever

David Fitzpatrick and Mike Watkins provided me with a remarkable customer experience. They were absolutely professional, trustworthy, and genuine. They provided me with timely updates and a immaculate finished product. My A/C and heat are working beyond my expectations. These guys are amongst the most knowledgeable in the business. I truly thank these two gentlemen!

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tpyoung

Reviews: 1

Plumbing - great work ethic

My main water line right after the water meter broke. Cain came out to repair it. He spent the time to make sure it was done right. Then a day later it broke. Cain came out ASAP and we couldn't believe it but it looked like lighting struck the same area and broke one of the pieces. If I didn't see it with my own 2 eyes I wouldn't have believed it. He still warrantied it! Cain is very knowledgeable and makes sure it is done right. You can tell he takes pride in his work and goes the extra mile. Thank you Cain and Reliable!

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puddles404

Reviews: 1

Find a Pro

It's Saturday and Reliable sent a most reliable technician Lawrence Overstreet to perform our yearly service on our system. He was respectful, on time, efficient and polite. Our system is running great as we've used Reliable for years. I highly recommend them!!!!

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Culebra1

Reviews: 2

Winnie Morse, Smyna, GA.

I want to thank Greg McDaniel and Clayton for the installation of my new heating and cooling system Aug. 20th. Also thank Daniel Legett for his advice in replacing my unit. Service was prompt and professional.

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stieg32

Reviews: 1

Terrific Installers

We wish to thank Technicians Torri and Donnie for the terrific job they did installing our new A/C Condenser Unit and Coil replacement. Throughout the day we never had to question anything they were doing, and they went about their responsibilities in a very professional manner, in line with the quality that one has expected over the years from Reliable Heating & Air. Sheila & Aaron Stieglitz

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iluvgulay

Reviews: 1

Call them if you are thinking of replacing unit

I called them expecting to have a quick fix on my AC earlier this summer (perhaps load some more freon as it was not blowing cold air). Tech came and told me that outside unit is irreparable and needs to be replaced. Tech said that it was no use loading more freon because it would leak out in a matter of days (not even a week!) I wasn't ready to replace my unit so I called another company (this time referred to by my neighbor who owns a small restaurant - Pat's Heating and Air). He checked my unit and he loaded freon and told me to call him if unit stops blowing cold air. Here it is, we are approaching the end of summer and my AC is still going strong. Reliable doesn't really care for their customer or prospective customer as they are pretty much covered for you pay them just to check your unit ($85.00) With Pat, I paid him $260.00 to load freon and check my unit while Reliable quoted me 2 or 3 times the amount I paid Pat and told me that freon would leak out in a matter of days. Bottom line, go by word of mouth - ask neighbors and friends. Reliable tech didn't stay long and ran off with my $85.00 - that was the easiest $85.00. I wonder how many of these $85.00 house calls does 1 tech have in a day?? Cha-chinggg!!

Reliable Heating Air Plumbing & Electric replied on 08-18-2015

When a unit has a Freon leak, it never fixes itself. We are in a "no win" situation on leaky units and many times in the past when we simply filled up a leaky unit, a customer would get very angry when the Freon leaks out and they have wasted their money. Your unit will stop cooling and you will have simply avoiding fixing the issue. We offer the customer the choice of filling up a leaky unit or replacing the unit as there is no fixing a leaking Freon a/c unit. Nobody knows how soon a unit will leak just like nobody know how soon a car tire will leak out when their is a leak. I apologize you felt the tech misled you and will gladly refund your $85 dollars if you feel like he did not properly diagnosis your problem, which was a Freon leak. The day you turn on your a/c and you have no cooling, you will realize he was truthful. We are very careful about simply putting hundreds of dollars of Freon in a leaking unit due to being attacked here by others for wasting their money on a gas that will be gone. We do care for our customers with a passion and it is simply a case of someone not liking the reality of the fact they need a new system when it leaks. Many times, we are simply the bearer of the bad news no one wants to get and the customer takes that frustration out on the messenger. Freon is quickly being phased out by the EPA and is going up in price every month. Thank you for your feedback. Dan Jape, owner

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derrekdenard

Reviews: 2

AVOID Reliable HVAC

Reliables technician did not inspect our unit and just added coolant. Another Company came out and found the problem after an inspection. Reliable added too much coolant and their "customer no service" dept. was no help. THEY DO NOT CARE about service. Everyone you know should avoid Reliable (funny company name)

Reliable Heating Air Plumbing & Electric replied on 08-18-2015

The customer service rep informed me she looked into your complaint and refunded the $200 service call fee and charge for Freon. I am glad she was able to help. It does take an hour or two for someone to research the details of a complaint and I apologize she did not respond faster, but a couple of hours is normal for a response. Thank you for your business.

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perfectwisdom

Reviews: 1

Avoid at all costs!

Terribly unprofessional, disorganized, and rude. While some of their employees are very nice, technicians like Kevin ruin for the good ones. The don't always call when they are coming. They won't speak to tenants about problems that concern them. They don't communicate effectively with the owners of the property. They break things without telling you. They turn off gas without turning it back on. They will only work with you if you get very upset with them. Avoid these people.

Reliable Heating Air Plumbing & Electric replied on 08-18-2015

I found out today after I answered your review that you are, in fact, the tenant and not the landlord. We are directed by most landlords to not discuss the details of any work we are hired by to perform. Property managers and landlords prefer we do not involve the tenant as tenants are not authorized to make decisions on repairs or problems. I apologize this is the way we are required to deal with a tenant, but we respect the person's request that actually owns the property we are working on. The only reason we turn off gas to a furnace is when we find an unsafe condition and we are required to red tag an appliance that can harm or injure the occupant. If you get your land lord to authorize the release of information regarding his property, we will be glad to consult with you just like any other customer. Kevin is under strict orders not to discuss the details of rental property by the owners, which makes sense if you think about it. Dan Jape, owner

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Dan and Daniel Jape