Reliable is a local, family owned and operated company that has been serving Metro Atlanta since 1978. Choose Reliable for all of your heating & cooling, plumbing, and electrical needs. We are a Trane Factory Authorized Comfort Specialist Dealer. We service and repair all brands of plumbing, HVAC and electrical systems.
- Professional, certified, highly trained and qualified technicians.
- Ready to serve you with a fleet of over 150 vehicles and approximately 200.. employees.
- Convenient 24 hour service.
- Same day service available when needed.
- Northside and Southside locations to serve you better.
We do it all! In addition to your HVAC, plumbing and electrical needs, Reliable also performs energy audits and complete building performance remediation services, such as insulation, weatherization, attic and crawl space sealing, along with health and safety inspections to assure you of a safe and clean indoor environment.
Father and son team Dan and Daniel Jape promise a first-class service experience for all of their residential and commercial customers and will personally stand behind each job to make sure you will be completely satisfied. Our owners are available anytime to take your call! Reach Dan on his cell at 404 626-2344 or his home at 770 924-5811. Call his son Daniel at 404 790-8082.
Call 770-594-9969 (available 7 days a week) to speak with a live Reliable employee and not an answering service or a machine. Give us a call and see why thousands of your neighbors choose us as their contractor of choice.
2012, 2013, 2014
Licensed for commercial and residential HVAC, plumbing & electrical services. Nate Certified Company. Dan Jape past president of the Conditioned Air Contractors. Served on the Lennox Dealer Advisory Council. Member of Conditioned Air Association of Georgia. Atlanta Gas Light Natural Gas Advantage Dealer. Trane Comfort Specialist and Titanium Club dealer. Reliable is member in good standing with the National Comfort Institute and employees BPI certified auditors
Reliable Heating & Air sells Energy Star rated equipment and recycles several tons of metal, steel, aluminum, copper, and cardboard each week. All r-22 (Freon) is recovered and turned into an EPA reclamation facility. All new equipment we sell and install uses the environmentally friendly refrigerant R410a. Our technicians are EPA certified and trained in the proper handling and disposal of the HCFC R-22 (Freon).
Thanks Lawrence Overstreet and Reliable for a great service experience today on our HVAC system. We purchased our systems from Reliable a couple years ago and have been making use of the service plan... to make sure our units stay running in tip-top condition. We were delighted to have Lawrence service our system today and found him to be very pleasant, knowledgeable and willing to teach us about each step of the process. Thanks again Lawrence!VIEW MORE »VIEW LESS »
Had the pleasure of meeting Andrew Vaughan. He took care of a electrical issue that i needed asap!. He got there at a good time, did a excellent job, stood behind his work and waited until the power... company restored power to the house. Keep up the good work Andrew!!!VIEW MORE »VIEW LESS »
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Had them over gave me a fair price. Did the work efficiently and in a timely manner. I would highly recommend.
I am very pleased with the new Trane A/C system that Reliable Heating & Air installed at my house. The installers, Dustin and Garrett, exceeded my expectations. They did an excellent job from beginning to end. They were very knowledgeable and explained the options for conditioning the air at my house. The quality of the installation is superb. Also, Dustin and Garrett left everything in a clean and neat manner. Thank you for great service.
I have heard of this company for years but never tried them. Very good customer service from end to end. Ted was our in house specialist, he made our family feel at easy. Helping us understand our needs, needing not only a new HVAC system but a water heater...Thankful noticed we had a serious problem. Tony installed our WH, he was very professional and clearly stated what he would be installing. The heat pump was installed today by Jason and Josh...I enjoyed their interaction with me and they both took the time to listen to my concerns and answered with great passion. They clearly enjoy working for this company and this industry. Thank you all for making this experience, though costly, a pleasure.
Our installation technicians Fernando and Gary P did a great job. They were curteous and very professional. Our installation was complete in 2 hours.
I had my heat/ac system replaced by this company today and cannot recommend them highly enough. From the initial call and quote (Ted Burge) to the on time and orofessional installation (Johnnie Henson and Eric Schoener), I was very pleased.
This company replaced two HVAC units in my house within two years, at a total cost of $10K. The second one turned out to be a complete disaster. After having an incorrect drain installed, it did extensive water damage to my home, which "Reliable" only agreed to repair after I posted an honest negative online review here. The repair process took about two months, during which my home office was useless, and half of my home could not be occupied by pets or children. After all was said and done, a week later, the system died completely, and Reliable now is extremely surly to us on the phone, saying they cannot guarantee anyone will ever come to our house to fix it. So much for our "10 year Warranty". Apparently, asking someone who trashed your house to fix the damage, and asking a supposedly honest company to honor a warranty which I paid for, gets us blacklisted. I am calling the BBB and going with another company at this time. I am disgusted with these people.
It very much upsets me we went from this review you wrote last year to this new one.
I had a complete heat/AC system installed in my home. The person who came to do the quote was very knowledgeable and professional. He answered all of my questions and gave me a written quote the same day. I had to wait a few days for the installation, but when they came out they did the whole thing in less than a day. The price was competitive and I got a good deal on financing. I did have a malfunctioning pump, which switched my heat off on Christmas eve. I was able to get my unit working again, but there was a technician willing to come to my home Christmas morning to take care of this warranty issue. I am glad he didn't have to come out, but he did show up bright and early the next morning and took care of the warranty issue at no cost. I am very happy with the product and level of service I received from this business, and I will definitely call them when it is time to replace the other units in my house.
I am not sure who dropped the ball on getting our insurance company out to do the needed repairs but I will find out and have them call today. I do apologize the drain backed up and leaked. It sounds like it worked for a couple of years and then clogged. This is why we have insurance and someone will be back with you right away. We will stand behind this just like we do everything we do. Dan Jape, owner.
I'd like to award an A++++ to Plumber Thomas Spires of Reliable Plumbing, who came to my home to diagnose a problem involving "water hammer" of my pipes. The problem had been misdiagnosed by a previous plumber, but Mr. Spires immediately put his many years of experience to work. He quickly located the cause, and also discovered a small gas leak near the water heater, which he expertly repaired. I highly recommend Reliable Plumbing for its flexible appointments and the knowledge of an experienced plumber like Mr. Spires. I will definitely use this company again for any future plumbing needs.
My hot water tank was replaced by technician Roy Elrod from the Reliable's Woodstock location. He did a great job and was friendly and professional. I would highly recommend him and Reliable for all plumbing ,HVAC and electrical services.
We needed a few small electrical projects done, and Reliable returned our phone calls right away. Came when scheduled. And the two technicians, Jake and Eric, were very helpful and efficient.
Thanks to Reliable technicians Sam Hodge and Jeremy McClain, we are ready for the summer and winter! Also, thanking Tim McWaters for the thorough consultation.
I just had my heat & a/c system replaced today. These technicians answered all my questions and really educated me on how the system works, what kind of sounds I'd hear, I mean they went above and beyond explaining everything to me. They were very polite and had all the tools needed to complete the job in 4 hours! Thanks to Jason Thomason and Milo for a great job today. I'm very confident that the job was done correctly and that I won't be seeing them back for a long time, which is a good thing!!!! Ms. Beck
We had two HVAC systems replaced, the quality of work was excellent. With combined 50 years + experience Crew lead Chuck with Johnny J. arrived on time and work completed same day. Reliable truly demonstrates the meaning of honesty,integrity, quality and service. They answered all our questions respectfully and honestly. Truly best in class and would use them again.
We have called on Reliable several times over the last 3 yrs. They put in a new hvac system, new water heater, replaced all of our plumbing fixtures, replaced electrical fixtures, wrapped our pipes with insulation, installed our gas stove and a dishwasher, and today installed our front-loading washer and dryer. Glen and Matt installed the rigid duct work for us. As always, the Reliable technicians were on time, extremely knowledgeable and courteous, and discussed and addressed every concern that I had. At the same time, we had Reliable electricians Tyler and David upgrading our electrical for the dryer and installed a whole-house surge protector. All four gentleman were gracious, professional, courteous and did an excellent job. The jobs all came in on quote, as always. We have never regretted calling on Reliable for any service, and we plan to do more business with them regarding insulation and crawlspace encapsulation. Also, we have our hvac maintained with Reliable twice a year and everything is running smoothly. Thank you Reliable!
Today, we had Reliable clean our vents/ ducts for a basement and attic HVAC unit. We were exceptionally satisfied. Randy & Randy were on time and thorough from start to finish. Booties were used the entire time they worked in the house. All ducts were thoroughly cleaned. Both supply & return ducts were cleaned (unlike another company that only did one). Grills were all cleaned. Camera pictures showed before and after. Clean up and vacuum were appreciated. It took almost 6 hrs to complete the ducts for 2 systems, and I believe this reflects their thoroughness. (A previous company spent only a fraction of time). We were very satisfied and recommend this service to others. RELIABLE
I have been putting off replacing two HVAC systems. They inspected, quoted, replaced professionally. J. Mason, Sandy Springs, GA