Reliable is a local, family owned and operated company that has been serving Metro Atlanta since 1978. Choose Reliable for all of your heating & cooling, plumbing, and electrical needs. We are a Trane Factory Authorized Comfort Specialist Dealer. We service and repair all brands of plumbing, HVAC and electrical systems.
- Professional, certified, highly trained and qualified technicians.
- Ready to serve you with a fleet of over 150 vehicles and approximately 200.. employees.
- Convenient 24 hour service.
- Same day service available when needed.
- Northside and Southside locations to serve you better.
We do it all! In addition to your HVAC, plumbing and electrical needs, Reliable also performs energy audits and complete building performance remediation services, such as insulation, weatherization, attic and crawl space sealing, along with health and safety inspections to assure you of a safe and clean indoor environment.
Father and son team Dan and Daniel Jape promise a first-class service experience for all of their residential and commercial customers and will personally stand behind each job to make sure you will be completely satisfied. Our owners are available anytime to take your call! Reach Dan on his cell at 404 626-2344 or his home at 770 924-5811. Call his son Daniel at 404 790-8082.
Call 770-594-9969 (available 7 days a week) to speak with a live Reliable employee and not an answering service or a machine. Give us a call and see why thousands of your neighbors choose us as their contractor of choice.
Licensed for commercial and residential HVAC, plumbing & electrical services. Nate Certified Company. Dan Jape past president of the Conditioned Air Contractors. Served on the Lennox Dealer Advisory Council. Member of Conditioned Air Association of Georgia. Atlanta Gas Light Natural Gas Advantage Dealer. Trane Comfort Specialist and Titanium Club dealer. Reliable is member in good standing with the National Comfort Institute and employees BPI certified auditors
Reliable Heating & Air sells Energy Star rated equipment and recycles several tons of metal, steel, aluminum, copper, and cardboard each week. All r-22 (Freon) is recovered and turned into an EPA reclamation facility. All new equipment we sell and install uses the environmentally friendly refrigerant R410a. Our technicians are EPA certified and trained in the proper handling and disposal of the HCFC R-22 (Freon).
Chris the sales rep and Phil and LT the installers were the best. We heartily recommend this company. The job was also done 90 min. ahead of schedule-always a plus on a 90F day with no ac... downstairs! Thank you gentleman for a job well done. John and Joanne in NE Cobb.VIEW MORE »VIEW LESS »
Thomas Spires is the plumber to ask for when you call Reliable for plumbing work. Professional, hard working, honest, a perfectionist... He's the best! He replaced a worn out kitchen faucet that was... just awful to get out,in a very awkward small area and it took some real elbow grease. He installed the new Moen faucet we bought and made sure everything was perfect and to our satisfaction (water temperature, pressure, etc.). I will always ask for Thomas for all our future plumbing issues. Thanks Thomas, the faucet is working great!!VIEW MORE »VIEW LESS »
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Chris the sales rep and Phil and LT the installers were the best. We heartily recommend this company. The job was also done 90 min. ahead of schedule-always a plus on a 90F day with no ac downstairs! Thank you gentleman for a job well done. John and Joanne in NE Cobb.
I will preface this by saying there are two parts of this review, but overall the rating is poor. Received a quote to get two HVAC system replaced at a cost of a used car. This part of the quote was excellent. Showed up on time, did the work quickly, cleaned up. Very satisfied with that aspect. Now for part two- I am now working on a fourth day where I changed my schedule to get the insulation installed and waiting to hear how they are going to compensate me for my time. Will update when finalized, but they are making the cable people look good.
Thomas Spires is the plumber to ask for when you call Reliable for plumbing work. Professional, hard working, honest, a perfectionist... He's the best! He replaced a worn out kitchen faucet that was just awful to get out,in a very awkward small area and it took some real elbow grease. He installed the new Moen faucet we bought and made sure everything was perfect and to our satisfaction (water temperature, pressure, etc.). I will always ask for Thomas for all our future plumbing issues. Thanks Thomas, the faucet is working great!!
I chose Reliable to repair my air conditioner since they service our Neighborhood clubhouse. I won't make the same mistake again...The technician did show up during the time promised and diagnosed my problem as a bad capacitor and wiring, replacing both without talking with me first. After finishing the unauthorized work, he came in a presented me with a bill of almost $300. Less than 48 hours later the air conditioner quit again. It was going to be 6 days before they would come out to diagnose the problem. After my serious complaint, they did better that by 2 days. The diagnosis; my condenser needed replaced. The service technician was a bit on the rude side the moment he walked in the door so not being a happy camper I may have been rude right back. I asked for a quote but did say I was going to get a second opinion. Today being Tues, I am still waiting on a copy of the service call (as promised) and a quote for new system. I not only will not use this company again but am recommending that our neighborhood switch as well. (we had issues with their installation of a new system too) Thermostat was wrong so heat wasn't on and broke pipes)
I just bought a new house and had Reliable out to do a tune up on the HVAC. The tech (Robbie) noticed the crawlspace (where the system is located) was colder than it should be, so he spent the next 90 minutes locating a leak and fixing - and charged me nothing additional! He also took the time to show me how to clean the electrostatic filter on the system. I highly recommend this company for your HVAC needs.
When my 20 year old system quit, Reliable was quick to send a salesman out and was very competitive on the price. Installation team (Jamal) did a great job and went the extra mile to complete a challenging install in one day. Highly recommend Reliable Heating & Air.
I can't rave enough a/b the team from Reliable Heating & Air (Joey, David, Larry & Nathan). They are punctual & professional. They strive for the best results from their work. In addition to which they are genuinely nice people. They really aim to please & they do. We recommend this company highly. We give them 5***** on all counts...quality, service & value. Vic Mitchell
I experienced something over the last two days that you just don't see very much anymore, that being exceptional customer service. And I should know, because i myself have been in customer service over the past 28 years. CHUCK KISER and JEFF COLLIER are by far two young men I'll not soon forget. They were: R-espectful of me and my home, they E-ducated me on my new a/c systems L-istened to me when I had questions, then answered them, and I-nstalled my new units in no time at all. A-s service/install technicians go, these two guys deserve B-onuses, because they care; they care about the L-evel of expertise they provide, and they care about each and E-very customer being completely satisfied with their work.
Sam Hodge & Derek installed a new conditioner in our home on July 1st. They were very knowledgeable and courteous I would highly recommend them.
Service Technician, Conner Morris came out to perform the 1st bi-annual checkup. He was very pleasant, clean cut and professional. He did a thorough check on my Trane unit and a courtesy check on the other two units, which was greatly appreciated. I highly recommend Reliable.
Our old AC finally bit the dust last week. After we researched, priced, and interviewed 6 different service vendors we decided on Reliable. Investing in a new AC & heating system is a major purchase and we believe in doing our homework. Simply stated, Reliable overall offers the best combination of price, quality, warranty, and professionalism. Our install team (Randy Fitch & Andrew Murphy) showed up on time, reviewed our work order, explained the install process, and got to work. Any questions I had were answered courteously and with enthusiasm (these guys like their work and it shows). The Reliable team had our AC and furnace installed in no time and our house was cooling down before the left the driveway. Thanks Reliable!
Contacted Reliable Heating & Air on Tuesday morning tech came out that same evening, outside unit threw a fan blade & possibly burned out the compressor. Called Wednesday morning to set up an estimate for new system. Lee Cook came out and inspected our old system then explained what the minimum equipment that would be needed to be replaced. He explained different options from questions we had asked, then we decided on the Trane XR13 high efficiency 3 ton all aluminum coil Air conditioner and XV80% afue BTU variable speed gas furnace. Initially would not be able to install new system until Sat. Lee called that evening evening and said they had a cancellation and would be out Friday morning at 9am. Lee Bass & Brandon Qualls came out to install our new system. They had the new system installed by 5pm. We could not be happier with Lee Cook for explaining the different system combinations and the installers Lee Bass & Brandon Qualls for putting in the system checking it out and cleaning up after. Plus we get our $89.00 service call fee refunded to us. John & Sherri
Arrived at my house, disabled a working air conditioner. Said they were giving me a free cleaning. Then charged me 2500.00 for a new unit. WATCH OUT.
Thank you for the three stars in quality. You purchased a furnace from us for your rental property last year and we included a free two visit contract with that purchase to provide routine service to the new furnace and the old cooling system that was original to your home. When we came to service your a/c this year, your new furnace was full of water in the control area and the shelf between the burners and the furnace blower. This happens when the cooling coil is rusted out and develops a leak in the water pan. Your tenant was shown the water leak and the rusted out cooling coil. We also took pictures so you could see the damage since you live far away. The a/c was turned off to keep the new furnace from being shorted out by the water leaking. We offered to simply leave you’re a/c running if you so desired but we could not warranty any parts in the new furnace ruined by the leak. You also could have bought a new a/c from anyone in the area, but you requested to have a new a/c and could installed by Reliable which we did for $2500.00 and we did it right away so your tenant would not be comfortable. The price we charged is $300.00 less than our standard price and we offered your tenant a Sunday install. Since then you have harassed us tirelessly over the transaction and called us every name in the book. We did not break or rust out your a/c, only time can do that. It appears you just are not happy you had to buy a new HVAC system for a rental property, but that happens after 20 years. Thank you for your business and for your consideration of your tenant to not have them suffer in the hot Southern summer. I do not see how we "scammed" you at all. Dan Jape, owner
I had what I thought was a defective outdoor spigot that had been leaking for a long time but your tech Thomas S. and his helper determined that it was just a loose fitting that needed to be tightened and is now leak free and didn't need to be replaced after all thanks to Reliable !!!
Glen, Belter, Blaine, Zach, and Joseph stepped up and beyond enhancing and sealing up our attic and crawl space for the 70% of the price a competitor wanted just for the crawl space, they were professional, clean, on time, and did what it took to get it done on time, one neighbor commented that the entire Reliable Team must have been at your house today, she stopped counting at 5 trucks. Thank you Reliable for honoring your word and standing behind your work.