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Rescue Rooter Plumbing Atlanta

3 star rating 36 Reviews

(770) 427-6446(770) 427-6446

2171 Kingston Court Suite BMarietta, GA 30067

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Reviews

  • Rescue Rooter Plumbing Atlanta - Marietta, GA -  Pwood63

    Reviews: 1

    Poorly trained and rude office staff
    Pwood63 (1 review)
    8/15/2016

    On the first trip the plumber was very late. He took several hours and had to leave to go to Home Depot a couple times. When he finished he said all issues had been fixed.I had guests and could not check the work. Once I had the time to check, I found out he did not fix 3/5 issues. I called back and rescheduled. The technician came out, again late. He came out with a part for one of the sinks he supposedly fixed (meaning he knew he hadn't fixed it the 1st time). This trip he did fix that sink and the the second one.However, the third sink (which he actually made worse the 1st time) had to have a part he didn't have.He took the part from the sink (turning off the water) with him and said he would be back the following week.It had been well over 2 weeks and no part, plumber or communication from ARS.When I called the 1st time I was rudely told by the person on the phone it would take 7-10 days and to wait for a call.This was new information that should have been communicated.At over 10 business days I called (on a Friday) and was told "nope not in, nothing we can do" this time extremely rude.I asked to have the plumber call me. No call. I called again Monday, very frustrated and asked if the part was in, and was told it was not.I was then very, very frustrated and asked for the plumber to return the part (so we could have water.) she said not only could I not speak to the plumber but that the part was disposed of. I would have given 1 star however the plumber was polite.

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    Project Details

    Sink and shower leaks

    Area Atlanta, GA

    Date July 2016

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  • Rescue Rooter Plumbing Atlanta - Marietta, GA -  MrImprovement

    Reviews: 4

    Prompt and Professional
    MrImprovement (4 reviews)
    7/19/2016

    Brian assessed our clogged main sewer drain by running a camera down the clean out. He recommended a hydro jet treatment due to roots growing in the pipe. He was up front about costs and potential problems. He was straightforward and clear about what he was doing and why. Very professional and easy to work with. We decided on a hydro jet and root kill treatment. Very positive experience. Brian is a real asset to his company.

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    Project Details

    Full main sewer drain clean out by hydro jet and root kill treatment.

    Area Marietta, GA

    Cost $1,000 - $2,999

    Date July 2016

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  • Rescue Rooter Plumbing Atlanta - Marietta, GA -  Mysurvey

    Reviews: 2

    Replaced Water Heater
    Mysurvey (2 reviews)
    6/17/2015

    I called my home warranty company last week for service due to a leaking water heater. My repair was assigned to ARS, Rescue Rooter Atlanta. I could have gotten an appointment for the same day ARS contacted me, but I was not available that evening. I was given an appointment for the following day. The technician, Mr. Tim. Garrett, arrived within the time frame I was given. He was very professional, knowledgable, and thorough. He explained the problem with the water heater, and what had to be done, in detail. He patiently answered all of my questions and gave other value information which will be helpful in maintaining the newly installed water heater; and he did a great and very neat job. I would recommend this company to others in need of plumbing service and, although I'm sure all of their technicians are just as proficient as Mr. Garrett, I would recommend asking for him because of the way he took ownership of my problem, he was concerned about making sure I was satisfied with the work he did, he expressed a lot of pride in his work and with doing it correctly, and he took the time, without rushing, to make sure the job was done to my satisfaction; and that I understood exactly what was needed, what had to be done, and why.. I hope not to need plumbing services in the future, however, if so, I will use this company, and ask if Mr. Garrett can be assigned to do the work.

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  • Rescue Rooter Plumbing Atlanta - Marietta, GA -  REALRATINGS

    Reviews: 1

    Unreasonable Prices
    REALRATINGS (1 review)
    1/23/2014

    Service tech charged $260.00 dollars to install a $60.00 part on my water heater. The job took 10 minutes. Notice the reviews on this company they are either one star or 5 star for an average of a three star rating. Makes you wonder if the 5 star ratings are real? Would not recommend!

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  • Rescue Rooter Plumbing Atlanta - Marietta, GA -  BamaInRoswell

    Reviews: 4

    Scheduling Issues But Happy WithTechnicians
    BamaInRoswell (4 reviews)
    12/15/2013

    American Home Shield (AHS) dispatched this company to get my water heater working again. (I suspected a bad thermocouple and was correct.) I contacted AHS on a Thursday and a 3:30 Monday appointment with Rescue Rooter required 4 phone calls to actually yield a two man plumber team on Tuesday at 10:00. Johnny and his helper replaced the thermocouple on a very cold, rainy day and were polite and easy to deal with. Correction of coordination challenges with scheduling would produce better customer service. I was only charged the agreed AHS fee.

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  • Rescue Rooter Plumbing Atlanta - Marietta, GA -  drealeah

    Reviews: 7

    Joe, straight shooter, honest, and friendly
    drealeah (7 reviews)
    8/26/2013

    We loved having joe to our home He was such a breath of fresh air after a previous plumber from same company. If using Rescue Rooter, ask for Joe!!! Great guy, honest plumber, efficient, and friendly. Would use him again.

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  • Rescue Rooter Plumbing Atlanta - Marietta, GA -  drewj71

    Reviews: 1

    Left with open sewer line for $700!
    drewj71 (1 review)
    8/16/2013

    Paid to have a sewer line snaked, camera run down it and clean out installed and left with open line.

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  • Rescue Rooter Plumbing Atlanta - Marietta, GA -  RobinSun

    Reviews: 1

    Professional and Quality Work
    RobinSun (1 review)
    5/29/2013

    Micah was prompt!! Technician was informed and answered any and all questions I had about the work!!

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  • Rescue Rooter Plumbing Atlanta - Marietta, GA -  AdaMae

    Reviews: 5

    Very Dependable Company
    AdaMae (5 reviews)
    5/15/2013

    I have used Rescue Rooter several times through my American Home Shield policy. Technician Johnny was very efficient and helpful.

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  • Rescue Rooter Plumbing Atlanta - Marietta, GA -  ghyst22

    Reviews: 2

    Hard worker who gets the job done
    ghyst22 (2 reviews)
    5/01/2013

    Brian G., working with his partner, John H., was professional, personable, and conscientious in helping dig up and repair a broken drain pipe just outside my house. He made sure that all my plumbing problems had been addressed throughout the house after helping to install a new water heater several days later.

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  • Rescue Rooter Plumbing Atlanta - Marietta, GA -  Guyana21

    Reviews: 1

    very reliable and service oriented company
    Guyana21 (1 review)
    5/01/2013

    Micah was very easy to work with and very service oriented. He is an asset to his company and customers as a whole.

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  • Rescue Rooter Plumbing Atlanta - Marietta, GA -  bknight2

    Reviews: 1

    Professional and Sincere
    bknight2 (1 review)
    4/30/2013

    John H. and Brian G. did a fantastic job on my repair. It was a difficult task and they made sure to keep me informed of each obstacle they encountered and each task to be performed. They expressed sincere empathy for my situation and did a great job in repairing the issue without unnecessary mess or damage to my home. I hope I never have the issue again, but if I do, I will call on John and Brian for the repair.

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  • Rescue Rooter Plumbing Atlanta - Marietta, GA -  Markdwall

    Reviews: 1

    Great work! Great Job!
    Markdwall (1 review)
    4/16/2013

    So professional. He arrived on time,respected my property and home (who knew that blue shoe covers were available), and he worked diligently and quickly. He was on task from the minute he walked in. Discovered where the water leak and damage was from and was able to remedy it the same trip out. Would definitely use Rescue Rooter again!

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  • Rescue Rooter Plumbing Atlanta - Marietta, GA -  Tbr00ks

    Reviews: 1

    Great Service, Great Work
    Tbr00ks (1 review)
    4/10/2013

    We hated our shower fixtures. We called ARS and they sent Stephen out to help us. He showed up on time and explained everything that needed to be done and how much it would cost. We agreed and he installed everything for us within 2 hours and cleaned up better than it was before he started. Everything works and looks great. Now we love our shower.

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  • Rescue Rooter Plumbing Atlanta - Marietta, GA -  locoindo

    Reviews: 1

    Rescue Rooter Review of Micah R.
    locoindo (1 review)
    4/07/2013

    Rescue Rooter Review of Micah R. - Micah provided services re. the repair of our leaking kitchen faucet. I've given him a 5 out of 5 star rating for services rendered.

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