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Customer service was stellar and the job completed beautifully by a great crew who cleaned up after!
My husband and I discovered a leak in a closet that backed up to the guest bath shower. Leak fixed, we had water soaked drywall that needed to be dried out and repaired. I found Restor-It right here... on Kudzu and what a great experience Josh and Shane came out within a relatively short period of time and place the proper equipment to do it's job. They also repaired the drywall and repainted and you would never know there had been a problem. They were reasonably priced and I would highly recommend them to anyone needing this type of service!VIEW MORE »VIEW LESS »
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My husband and I discovered a leak in a closet that backed up to the guest bath shower. Leak fixed, we had water soaked drywall that needed to be dried out and repaired. I found Restor-It right here on Kudzu and what a great experience Josh and Shane came out within a relatively short period of time and place the proper equipment to do it's job. They also repaired the drywall and repainted and you would never know there had been a problem. They were reasonably priced and I would highly recommend them to anyone needing this type of service!
Posted: 3/06/2015 • Link to this review
I have used this company for almost 5 years now commercially as I am a maintenance supervisor for an apartment management company. In the time that I have used them I have had only a couple issues, which were responded to immediately And resolved very timely. And I have used them personally at my home as well. Great service, great work quality, and very competitive pricing. I definitely recommend them.
Posted: 3/04/2015 • Link to this review
I have needed to use the services of this company 3 times in the past few years. Twice for water problems with our basement carpet and once to relay carpet after reconfiguring our basement. The office staff were always courteous. The workers always arrived on time, did good work, and cleaned up completely. They were friendly, professional, and skilled. This is my "go to" company for flooring.
Posted: 10/30/2014 • Link to this review
We came home from a long vacation to find a busted pipe flooded our house. Everything was under water and some mold had even began to grow. We were referred to Restor-It so we gave them a call first. We thought everything was ruined and that this situation was going to break the bank. Josh informed us about the insurance process, walked us through the claim, and worked with our adjuster. Joshs crew was extremely knowledgeable, professional and very clean through the entire process. They did everything they promised day one and then some. Our house looks better than it did prior to the flood. Not only was the work above par, what we thought would take months. They had us completely put back together in 2 weeks.We feel that not enough people take the time to give positive feedback so here we are. My family and I want to take that time to say thank you. Thank you Restor-It, Josh, Greg, Drywall Guys, Painters, Flooring Installers. A job well done. We hope this never happens again, but if it does we know who to call.
Posted: 11/26/2013 • Link to this review
As noted by another reviewer, this company doesn't seem to want new business. Greg is a nice guy, but was unable to give me an estimate at my home. Took measurements and returned to office to "work out the estimate". It was 7 hours later when he called me, still unable to give an accurate estimate, just a very vague price (he still needed to speak with the owner, apparently). The next day, Greg and the owner had an appointment at my house for "just after 10". They finally arrived at 11:30 - how's that for customer service (apparently the delay was because the owner had to "get gas" on the way). This time, Greg was able to give an estimate on the spot, which was too high, so his boss immediately told him to half it. Makes me wonder about their process of pricing/estimating. Not a company I would trust.
Posted: 10/19/2013 • Link to this review
I contacted Restor-It to have hardwood flooring installed in my mudroom, ceramic tile in one of the bathrooms and baseboards in a closet and I have to say, it was done perfectly. The staff is awesome, from the first line of customer service (office staff)to the service employees. I would especially like to thank Brittany and John for their patience with me. You guys rock! Thanks again and I will be in touch very soon for more work!
Posted: 10/17/2013 • Last edited: 11/07/2013 • Link to this review
Bob, the owner, worked really hard to find the perfect floors for my home. The install was on time, quick, and flawless. The installers were friendly, professional, and skilled. They completely cleaned up after the install as if they were never there. I came home to beautiful new hardwoods. I am very happy with my new hardwood floors. Thank you Restor-It!
Posted: 9/18/2013 • Link to this review
My house had been on the market for a while, one of the drawbacks being that the color of the new floor and the old floor did not match. We tried to resolve the issue and asked Restor-It to do the job. Bob told us that the material of the new floor was no longer available but that the entire floor could be sanded and stained to the color of the buyer's choice even though it was engineered wood. When the job was finished, my realtor and I could not believe what we were looking at. It was gorgeous! The grains of the floor were emphasized, and it had a distressed deep look. No matter how closely you look at, you can never tell the difference between the old floor and the new one. The house was sold, and the buyers love the floor. Restor-It did re-carpeting of the same house, and I cannot say enough how professional they are in whatever floor job they do.
Posted: 8/26/2013 • Last edited: 12/10/2013 • Link to this review
Restor-It did an excellent job installing our hardwood floors and repairing and painting our walls and ceilings. Josh and Greg made sure everything was perfect, kept us informed and were very easy to get in touch with. Jose and Edwin were very nice and did great quality work. They also left our house very clean and neat when they finished. We are extremely pleased with the final result and plan to hire them for our next project.
Posted: 8/15/2013 • Link to this review
Restor-It did a fantastic job removing old stains from our white carpet. Javier is to be commended for his exceptional customer service. If you have stains that just won't come out, call Restor-It. The name matches the business!
Posted: 7/19/2013 • Last edited: 7/26/2013 • Link to this review
Originally I was planning to have my condo's engineered wood floor sanded and refinished by Restor-It. Due to their obvious depth of prior experience, before starting work the employees assigned to the job were able to warn me that for this particular floor, the result might be sub-par and I should be prepared to replace the floor if the sanding results were not satisfactory. I decided to go ahead and sure enough, this was the case. That same afternoon, Bob the owner was able to help me find an attractive wood flooring product that could be ordered and delivered the next day, and they installed it the day after that, resulting in minimal overall delay. The workers were all friendly, even when in some cases limited in their English, and showed great attention to detail in the installation of the new floor, providing an excellent final result.
Posted: 7/01/2013 • Link to this review
The product was good but the service and follow up were below par. Did not have enough product to complete job and no call to apologize or say when it would be in. I had to call to find out that info. Installation below par and many problems. No final review or call about my call to them about problems I encountered. Once sold-seems they forgot about customer service.
Posted: 4/16/2013 • Last edited: 10/19/2013 • Link to this review