This is BrookhavenResident14's TrustRating, which is based on both the number of reviews BrookhavenResident14 has written, and how many other people have voted those reviews as "helpful." It's a way to quickly to determine the value of any single review or reviewer, because it's based on how helpful BrookhavenResident14 has been to the Kudzu community.
Posted on
7/12/2010
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The "office" is basically two rooms with all the equipment jammed in. I was a first time customer and was misled on what the costs were going to be, what was being done, etc. I wouldn't go back, and I wouldn't refer them to anyone.
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Rich Vision - Complete Vision Care replied on
07-14-2010
I do truly apologize for your experience with us. I would like to take a few seconds to answer your concerns. As far as the equipment, I have some of the latest technology that allows us to have a small footprint in the office to keep costs low. As for the costs, we do try to make every effort to bill your insurance for services and often times will quote you a price based on the insurance plan you have. Sometimes, however, insurances do differ from company to company and some services aren't covered. And per our contract with the insurance, we must charge for those services. I understand a patient's frustration when they are quoted one price only to find out services aren't covered by their insurance and must pay more. I do apologize for that misunderstanding. Please feel free to contact our offices and we'd be happy to go over this further with you. Thank you for your review.
Dr. Rich
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