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Richards Variety Str

931 Monroe Dr NE 
Atlanta, GA 30308
Phone: (404) 879-9877
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Richards Variety Str Richards Variety Str : Toys, Atlanta, GA



Reviews
by organicfoodgirl at Citysearch

Posted on Citysearch on 12/19/2010
I regret spending thousands of dollars here!
Until last night, I used to shop at Richard?s for children?s toys and gifts regularly?for my children?s birthdays, Christmas, and gifts for their friends. I like supporting local businesses and will do so to a fault, even if it means I spend a little more money.\r\rCustomer service has never been great a Richard?s. I have noticed their prices are not competitive. I had also noticed their poor treatment of other customers, and turned a blind eye to it. What a mistake!\r\rLast night, in the midst of the holiday shopping season, I took my family to Richard?s to make sure we got everything on the kids? lists. I told my husband to take the kids to the car while I made some quick purchases. I knew it was getting late, but had not looked at the time recently, nor did I know what time Richard?s closed. As the kids were leaving with my husband, a man shouted loudly, ?Turn the lights OFF!? and I looked at my husband and said, ?I guess they?re about to close. I?ll hurry.?\r\rI frantically grabbed a basket and started to comb the aisles looking for the 3 gifts my kids wanted. However, I could not see because the lights were off! As I stood in the puzzle aisle trying to see the boxes, an employee came and stood at the end of the aisle and said, ?Ma?am, you?ll need to take your purchases to the register now.? I said, ?I?m sorry, I can barely see?can you give me just a couple seconds? There are just a few things I need to get and won?t have time to come back this week.? She said, ?We?re closing the registers, you need to leave.? WHAT?!?! No offer to help, no apologies, just basically, ?Get out.?\r\rA few seconds later I heard the same loud man?s voice saying, ?Is there anyone else in here?? I did not answer, but the employee who had just seen me said, ?Yes, there is still one customer in here.? Then the man shouted from the front of the store, ?You need to leave, the registers are closed now.?\r\rI went to the front, where he was standing, holding the door open, m
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by MokGu at Citysearch

Posted on Citysearch on 10/10/2010
Helpful Customer Service!
Ever went to Walmart and tried to get an opinion from a store associate? How many times were they helpful with recommendations if not directions to find something? Well in this place, this gem of midtown are some of the most fun, and willingly helpful people I have ever met. Everyone who works there has stories to tell and ideas to share. Whether it's trying to find items to stuff in a gift basket for a priest, the perfect gift for a dentist, or the perfect pink cowgirl hat for the latest drag show, these people know what customer service is supposed to be: friendly, helpful, efficient and innovative.
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by You Betcha at Citysearch

Posted on Citysearch on 7/13/2010
You've Got To Be Kidding
I walked into this store as if I could go back to childhood. Richards has this wonderful nostalgic quality to it that anyone, and I mean anyone would love to experience. I always recommend this place to people if they're trying to find a unique gift or throw a themed party. Richards is sure to have whatever you're looking for.I know that there's reviews that try to put down this store by saying there's bad customer service or there's pricing errors. But those problems are RARE. This store is family owned and has been in business since the 1950's they're trying their best to stay organized in these modern times and it's getting harder to compete with those big time stores. I know I've had a few problems but the workers and manager is very helpful in solving any dispute. I've seen customers walk away in a huff because they're too uptight about the little things. I believe that we should try to promote small businesses and give them a chance to serve you. This store is great, just check them out and have an open mind.
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by Gretchen A at Citysearch

Posted on Citysearch on 12/3/2009
Terrible customer service
BEWARE. Terrible customer service. I always try to support local stores and shopped at Richards in the past because of their fun variety. When I went to pay for my item, the price came up $8 more than the clearly marked sticker price. When I questioned this, a very rude curt manager told me that the price in the computer was the correct price and the he wasn't selling it for a penny less. No apology. He actually made me feel like I'd done something wrong. It was a terrible shopping experience and in the future I will be taking my business elsewhere. Do not recommend. \r
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