They weren't very professional and they did some damages to my gutters and instead of fixing them they paid me for them but it didn't cover the cost of the damages. They also don't disclose everything you need to know about getting a roof. They are all about making the sale instead of providing a professional service.
Posted on GuildQuality: 5/25/2017
The rep with whom we dealt was John, and he was fantastic. Very knowledgable and professional. Would have preferred he be a little more engaged immediately after with respect to the minor damage to our deck. We felt that once he had a check in hand, he wasn't quite as attentive. But it was overall a very good experience, and our roof looks fantastic.
Posted on GuildQuality: 5/24/2017
The workmanship of installing the roof was good and Bill did a very good job of marketing Ridge Valley but the area around the house did not have any tarps around when I came home at 12:05p and nails were everywhere. Bill was watching 3 houses at that time. The clean up was terrible. I bought a nice magnet on wheels and I clean up the nails after they left and over three days I collected 133 nails and took pictures of a few to send Bill. When I gave Bill the finishing check I showed Bill another pile of nails that my neighbor show me that was on his property. It looked like to me they were throwing nails around because a lot were away from the house.
Posted on GuildQuality: 5/23/2017
My salesman, Robert K., is fantastic! He is very professional and does his job very well. The installer crew members were exceptional. My roof installation was not easy due to the steep valleys however, they did a phenomenal job. I am very pleased and would highly recommend Ridge Valley Exteriors.
Posted on GuildQuality: 3/15/2017
Ridge Valley Exteriors is a company that cares about their customer. From the beginning of the project Nate Pritz was extremely professional and was invested in educating us about the product and the entire process. We felt sure that he was being honest and upfront about cost and the products that were going to be used and were very satisfied. We had an insurance claim and didn't even know it. Nate was knowledgeable enough to present the information necessary for our insurance companies' adjuster to approve our new roof. He walked our roof and made a video of all his concerns and was able to present clear cut evidence to our insurance company. We would recommend this company and Nate Pritz to anyone unsure about roof replacement and especially if they are questioning whether or not insurance will cover the replacement.
Posted on GuildQuality: 3/13/2017
Ridge Valley Exteriors' sales representative was exceptionally good from the start with the explaining of the work to be done and the products that were to be used. The crew did a great job and was finished on time and in a professional manner. Thank you!!!
Posted on GuildQuality: 2/01/2017
Ridge Valley has been canvasing our neighborhood (Dupont Commons) for days with sleezy, unethical and potentially illegal tactics. They have gone door to door leaving leaflets withc include supposed inspection concerns of our roof (see attached). However, they have been pre-completed, each house gets the exact same items checked as needing repair. They are also entering private property unauthorized and using unsafe methods to obtain access to roofs (ladders on retaining walls, for instance). They have been advised multiple times that we are a no-solicitation neighborhood but have ignored and even laughed at these requests. They have been advised that the next incident of illegal trespass will result in the police being called. They may do good work but their sales tactics are totally unacceptable and I wouldn't trust them anywhere near our home.
Posted: 12/17/2016 • Link to this review
I can't say enough positive things about Ridge Valley Exterior! Larry, my representative, displayed immense patience dealing with house color scheme and disconnects with my community HOA. He was relentless in his efforts to resolve all issues. Although, initially, only replacing my roof, I also purchased new gutters and cover. My added bonus is that I can now hear the rain hitting the cover metal...love it!! I did refer several of my neighbors to him and Ridge Valley Exterior. They are the best!!
Posted on GuildQuality: 10/01/2016
I was very pleased Ridge Valley Exteriors and Adam Connor in the re-roofing of my flat roof home. Adam was very courteous and always prompt for his appointments with me. He patiently spent time with me explaining the procedure and answering my many questions. The roofing crew members were very courteous and did a great job of cleaning up afterwards.
Posted on GuildQuality: 9/29/2016