Upon arrival at Cottage C, we were told that she would have to sleep on a mattress on the floor at the nurses station. This did not sit well with me, but I allow her to stay. I was also informed that the doctor would see her twice a day, and would call to give me an update on her progress. This never happened and Laura told me that I would get all info through her case manager and I would not be able to speak with the doctor. Once my daughter got her first phone call she told me that she received 2 immunizations but I authorized only one, they also took 5 vials of blood without my consent. My daughter was there for 24hrs without seeing a doctor, so I requested a discharge (she was there voluntarily). They gave me crap about having to wait 72 hrs for the doctor's decision, and I then told them I wanted her to leave against medical advice (AMA), and they refused. The supervisor I spoke to got up and left once I asked for her to be released AMA. I had to get the police involved before they would release her. It took me 2.5 hours to get my daughter released. The next day we followed up with our psychologist and she determined my daughter didn't need inpatient care. This Institute had the nerve to call dfacs on me bc I discharged her AMA even though the doctor didn't assess her. I want patients to know their rights. If you are there voluntarily, you can leave AMA before 72hr but you have to be adamant. They are all about the money here and will hold you as long as they can
Posted: 2/23/2017 • Link to this review
I have never been to Ridgeview not yet anyways I need people to tell me how their experience was. In as much detail as you're ocomfortable giving. Please my mom wants to take me there, but I've been reading these comments and ii need to hear more good of bad I don't care. This isn't for substance abuse, but for youth mental health. My gmail is Jahminasantiago@gmail.com
Area Smyrna, GA
Date August 2016
Posted: 8/05/2016 • Link to this review
Apparently the employees are not screened. On the first day when credit card was used to pay, it was immediately hacked and over fifty charges from Xbox and Amazon took place over the next couple of days. There must be a racket going on with the admissions folks. Go elsewhere!!!
Posted: 10/11/2015 • Link to this review
My daughter spent 5 days at Ridgeview for treatment as an in-patient. They did wonders for her! Nearly every time she called home to talk to us she talked about something new she learned or how effective one of her groups or one-on-one sessions were. She said the staff was quite attentive and described how effective they were in dealing with other patients that were problematic to the whole group. When she transferred to another facility for out-patient treatment (one that was closer to home), the quality of the treatment at Ridgeview became even more apparent. The staff at the new facility didn't discuss things in much depth, relied too much on coloring or art to pass the time, and didn't deal well with patients that were disruptive and interfered with group sessions. The only complaint I have about Ridgeview is their admissions procedure was poorly managed, which caused us to spend time on admissions/financial issues when we came a couple of days later to do a family session with our daughter and case worker. We spent more time in the financial office working out insurance and payment issues than in session with our daughter.
Posted: 11/18/2014 • Link to this review
If you are a functioning alcoholic and you consider voluntary admission - DON'T DO IT!!! READ: I understand that I may request discharge at any time․ The request for discharge must be in writing and the form may be obtained from the staff. Within three days (not counting Sundays and legal holidays) after the Medical Director, or a physician who has been designated by the Medical Director to make discharge decisions, gets my written request, I will be discharged unless that physician determines, after consideration of the recommendations of the treatment team, that my discharge would be unsafe to me or others. If I am not released, the process for involuntary hospitalization will begin. If this happens, I will be told of my rights.
Posted: 11/16/2012 • Last edited: 6/07/2013 • Link to this review
My sister was admitted there on a Tuesday afternoon and on Friday morning of the same week, my mother received a phone call in the morning saying that my sweet sister had died. If you take a loved one there who has physical health issues, and they put them on "15 minute" bed checks, do not be fooled into thinking that they make such a basic check as making sure they are breathing. My sister laid in her bed deceased for up to 3 hours before she was found. This is the greatest heartache of our lives!
Posted: 10/24/2012 • Link to this review
Though, i did not grasp ahold of the program the first time because I just wasnt ready. After completing the program second time around i have never been happier. Ridgeview is a miracle if u will " let" them help!! And you are willing and ready.
Posted: 3/06/2012 • Link to this review
Ridgeview Institute was a great place for me to get started on sobriety. The case managers, nurses, and doctors were very helpful, caring, and well versed in alcoholism/drug addiction. If it weren't for Ridgeview I wouldn't be sober today. They have a great alumni program that I reamin involved in and it's been integral in my sobriety today.
Posted: 3/06/2012 • Link to this review
I came into Ridgeview as a very scared young adult looking for a solution to my problems (which were on many levels). My first days there were very difficult and filled with fear, but they would have been more difficult if it weren't for the wonderful case managers, staff members and doctors who helped me through those days. They gave me the tools and a foundation for a new life in recovery, for which I am extremely grateful. Thank you to all!
Posted: 2/17/2012 • Link to this review
My family has lost several members to early deaths due to addiction and related illness. I wish we would have found Ridgeview many years ago. I personally know many patients from there who are recovering with a new found peace. It is completely obvious to me, that for those patients that put in the WORK, with RV's professional, respectful support, recovery and happiness can be in their future.
Posted: 1/27/2012 • Link to this review
Taking in my child for ED, was the worst thing I could have done. Assessment was a joke all the wrong information given. Intake was told to be there at 7:30am. Ok here we go, my child walked up to the registers desk and said "Good Morning" in her cheerful voice all smiles. Her reply NOTHING this older gray headed woman turned her head with a frown, never making eye contact with me. That should have been my first sign to run. Five minutes to nine we are called backed, this soft spoken woman that did not know Hippa Laws for getting medical records faxed. Tells me that she is going to get on the phone with my insurance to start the prior auth. I tell her to give me a release form for medical records, that I had another appointment this morning and for her to call me when she gets the record and prior auth. Ok so I leave for an hour comes back sit for another hour a different lady this time. Telling me that by it being so late in the day to come back on Monday to finish up the intake. NO way if we could go ahead get all her paper work start so Monday she can start with group. Ok there another 3 hours got all that done this is what she tells me. She will have a shadow that will go every where with her. NOT. A buddy that teams up with her to talk too. Another patient is the buddy. Case manager a joke, Dietitians they make a meal plan and have no ideal what for lunch or snack they change ur meal plan without telling the patient. Things got ugly the second week when I started to q
Posted: 1/26/2012 • Link to this review
I was very sick when I got to Ridgeview. The inpatient program provided me a safe place to start on a road to sobriety. The professional staff was firm, caring and provided me the some great tools to begin to live a strong and sober life. The alumni and aftercare program has provided me additional tools and a great network of friends that I can rely on when in need of encouragement. I have been sober for six months now and while life still has it's ups and downs (life tends to do that), I am feeling better than I have in many years. I have Ridgeview, it's staff and my friends I met there to thank for that.
Posted: 1/23/2012 • Link to this review
I went to Ridgeview in 2009 and I'll just highlight my short stay there. Upon arrival, a lengthy assessment as expected. Was told I would initially be "on watch' sleeping on a matress on the floor in front of the nurses station. I slept on this floor for my entire 1 week stay. I was refused water. I was severely dehydrated from vomiting before admission. Even telling nurses this, I was refused even a small, supervised sip of water (which I begged for). I was told these were the rules and that I wasn't allowed ANY water before being weighed. Two days later, I was told that if I did not eat (I had been eating at meal times but not finishing my entire plate) that I would be forced a feeding tube. I admitted myself voluntarily but when I asked to sign out Against Medical Advice, I was forced to wait 3 days for a response. The psychiatrist said I had scars all over my body and was a cutter-- he confused my file w someone else's and released this information to my relatives. Long story short? A hellish nightmare. I was traumatized by the experience.
Posted: 12/13/2011 • Link to this review
I was admitted 5 times and received excellent care. However, due to PTSD and Bipolar diagnosis, I was admitted for the 6th time. What a nightmare. I was in cottage C and a staffer befriended me acting as if he understood my suicide attempts, deep depression and mania. After being discharged to the day program he would come to my home and sexually assault me in the early morning. I still have the sheets and condom he used due to fear of retaliation. Instead of Ridgeview helping me, they discharged me when I was still suicidal and cutting. Administrator, Kathy W. and Chris L. informed me not to discuss the issue with no-one because of Ridgeviews good reputation. After they threatened me, I was to affraid to give a name and still am to this day. And just to think, he still works there. As GOD is my witness, I have paperwork, other victims and tape recordings to support what had occured. PLEASE DON'T SEND YOUR LOVED ONES HERE. IF I dissapear, look at Ridgeview first! I still suffer behind my experience. It's my fault and should have known better..... Talk about Sandowski... I went to another facility after Ridgeview immediately, but the type of treatment and trauma I was dealing with prior and the recent incident, they thought I would be better getting long term care elsewhere. I don't think they wanted to be involved with what I was divulging. I found a psych that's helping me through it.
Posted: 11/28/2011 • Last edited: 11/29/2011 • Link to this review