Ridgeway Mechanical is your full service, one-stop plumbing service and one of Atlanta's expert water and sewer line plumbers! In fact, we have repaired or replaced more than 35,000 water and sewer lines in the Metro Atlanta area and have been in the Atlanta Plumbing Industry for over 30 years. We are the absolute best plumber company you can call on toady. Just read our reviews and see for yourself!
Ridgeway Mechanical prides itself on being the most experienced sewer and water line replacement company in the Atlanta metro area and so I felt confident when I hired them to replace my sewer and... water line in Smyrna. I took the day off from work to be at home for them and they showed up this morning with three trucks and a digging tractor. They talked amongst themselves for nearly an hour and then told me that they were backing out of the job because they didn't know they had to get an inspection and that getting an inspection "totally changes things" and would make the job nearly double the price. WHAT?! Why would a reputable plumbing company ever think they could replace my home's main sewer and water lines without having their work inspected by the local jurisdiction?! This is one the most basic, fundamental requirements of their line of work and it is a surprise to them?! Hearing this from the onsite leader was beyond shocking. I suspect it is baloney and the real reason is that they felt they underbid on the job and needed an excuse to back out. They just happened to come up with an excuse that not only made them look like novices, but made them look like an illegally-operating sham of a plumbing company. Bravo. So before you call Ridgeway, keep the following in mind: 1. They might back out of the job or try to charge double. Or worse: 2. They might be replacing sewer and water lines not-to-code and without inspections. - Mach K. Smyrna, GAVIEW MORE »VIEW LESS »
I had these guys repair a frozen pipe at a premium price (apparently because of the demand they hiked up the price to twice the normal charge!). I gave them my credit card number. They charged it 2... times. I called and left voice mails and also talked to the owner Alan. The guy said he'll take care of the problem immediately, but has not taken care of it in 5 days! I had to file a dispute with the credit card company. I was a repeat customer with this company. I will stay clear of them going forward!VIEW MORE »VIEW LESS »
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This review is for Atlanta Commercial Plumbing which also links to Ridgeway Mechanical on Kudzu. After seeing the reviews we thought we'd call to get a quote for some services. After setting an appointment, no one showed up and we didn't get any phone calls. After we called to follow up we were told someone would be here in 20 minutes. Called again after 40 minutes and were told that we'd get a call back in a few minutes. That didn't happen either. Overall we waited almost two hours with out showing up or returning a call. If they can't even show up or bother to call to say they will late, then I can't imagine how responsive this company would be even if we agreed to go with them for their services.
The measure of a great company is how well they do after the sale. Great companies respond to a problem by promptly and gracefully taking care of it. I asked Ridgeway to put in a water line prior to construction of a retaining wall in my front yard. Because the retaining wall was being dug down into the soil it turned out the line was not far enough down. I called and Ridgeway came out the very next day and revised the line downward - no complaints and no additional charge. That is great service.....
Our sump pump broke on a Sunday. Called Ridgeway, and they returned my call an hour later. Sent Jon And James out first thing on Monday (Memorial Day). They replaced the sump pump within an hour. Alan gave me an estimate over the phone and they stuck to it. The guys wear uniforms and drive a marked truck. I'm very happy with their service.
I am very happy with the quality of service! Jon and James were very professional and knowledgable. When explaining my issue they made me understand what was wrong and explained how it could be fixed. They jumped right on the job and finished within 2 hours. I FULLY RECOMMEND RIDGEWAY MECHANICAL! One of the best experiences with a home service provider. Thanks again!
Called Ridgeway to repair a sink disposal; they had a service person call within 30 minutes and arrive 15 minutes later. He told me the service charge upfront ($125.00) and repaired the disposal within 10 minutes. Would definitely call them again!
We had a leak in the basement next to the main waterline that came in to the basement. We also had a problem with the garbage disposal as well. Rusty came out and we were very impressed with his knowledge and capabilities. Rusty dug out where the main water line enters the house and reworked the waterline and inserted hydraulic concrete on both sides. Also quickly fixed the disposal. Great attitude and great job!!
Ridgeway (James/John) came out to unclog the tub, then back again to reconnect 2 sinks and finally to install 2 toilets for me. They were fast and responded to my request ASAP. Great rates and wonderful service.
I had Ridgeway Mechanical come out to my home to fix a broken water heater. They showed up on time and were very helpful with all my questions. They even cleaned up when they were finished. I would definitely use them again for future issues. Thanks Ridgeway!
I found a comode leaking, I called Ridgeway, Jon and James were here the next morning and fixed the problem. What more can you say, great reasonable, professional service. I will use them again and recommend them to anyone.
Arrived on time, got quick free estimate and excellent repair service. Couldn't be happier. No need to search further!
Travis unclogged our toilet after my 2 yr old decided to wash his toys in the commode. Thank you for making me laugh while fixing our problem.
Travis and John came out on a saturday afternoon and replaced the main sewer pipe that had broken from tree roots. The whole job was done in 4 hrs. Thanks again Ridgeway
Installed a A.O.Smith water heater in our garage for only $700.00. That was 350.00 less than the other plumber. We also got same day service. Great Company
I have used Ridgeway as my go-to plumber for several years. After a remodel gone bad, they were very helpful in reworking all the plumbing. The previous owner of my house thought he was a handyman and we have had water issues galore. The plumbers at Ridgeway have touched every water tap in my house now and fixed all the shoddy work. We've had some issues and had to call them back and they have covered their work under warranty with no hassle.
Had a clog in my main drain between the main level of my house and the basement. While the plumber was knocking around on the pipes to try and determine where the clog was, the clog broke loose and flushed itself out. The plumber reduced the rate to their minimum even though we had agreed on a higher rate on the phone before he arrived.