I am sitting here changing my payment account on all my automatic payments because last Monday after giving Ritas my Amex card there were 3 fraud attemps within hours...I had to get a new card issued with a new number.the only other place I used was Kroger and the card never left my hand unlike at Ritas where they took it from my car window and was out of sight.by the way the phone number does not answer and the extra number is not in service 1/12/16
Posted: 1/12/2016 • Link to this review
Well, I don't feel as bad now for writing this bad review after seeing others with the same problems! I dropped off a shirt and suit for my husband and the shirt came back with stains on it and the pants of the suit were ripped! We're not talking ripped on the seam, but actually ripped in the middle of the fabric - unbelievable. I brought the items back and they cleaned the shirt again for free but told me that it wasn't their fault that the pants were ripped and that they wouldn't pay for the suit/reimburse me for the dry cleaning - well at that point I was livid. I asked to speak to the owner and the lady that was helping was EXTREMELY rude, pointed to the sign on the door and said if i wanted to speak to 'Rita' that I should call the number. After about 10 minutes, the rude lady finally gave me Rita's number because apparently she's never in her own shop. I then asked for the lady's name and she refused to give it to me. Meanwhile there's another customer in line watching all this go down. I will never use Rita's Cleaners again after this horrible customer service experience. Don't bring your clothes here unless you want them ruined! I now happily give my business to the cleaners 1/2 a block away on Dresden. They have great customer service and greet me by name every time I go in.
Posted: 9/01/2015 • Link to this review
Use to be a loyal customer, left money in my pants, went back to get it. Both back pockets were buttoned when they pants where dropped off, but only the one with money in it was unbuttoned and of course no money or money clip to be found. Owner and Manager refused to discuss with me, sure they see it as a small 'bonus' Lost a weekly customer for $162.00. Could of made your company look amazing by being honest instead of stealing from customers. Will never step foot in your location again.
Posted: 2/27/2015 • Link to this review
I once dropped off my prom dress. I did not know the dress was dirty filled with stains. As soon as they found the stains of my makeups, they treated it off from my dress and didn't even charge any money out of it. I thought they would at least ask for some money out of it during this bad economy. But he said, "You seem like a student still, I won't charge you for any. Come visit us often." and smiled. His smile just made my awful day brighten up a little. Oh, and I have a one question. How come the counter person and the workers change everytime I go?? I'm just curious :/
Posted: 11/18/2009 • Last edited: 12/09/2009 • Link to this review
NEVER Same day service, even when dropping off at 7:00AM. Price is high to in line with all other area cleaners who always have same day service, but this place usually takes 48-72 hours or more. Drive up Monday morning, and the guy says "Wednesday after 6". WHO HAS 3 DAYS TO WAIT FOR DRY CLEANING? "Lost" 2 of my best dress shirts, then said "no, they aren't here" when I asked him to let me look at the racks in case they got bundled in with other items despite describing the color and patterns and brands to a "T". Several times have missed obvious stains in shirts and jackets--how this place is in business is beyond me but must be due to its location of being on Dresden; nothing else positive to say comes to mind. Never in a cheerful mood, never thanked me for business, well I am here to tell you DO NOT GIVE THESE PEOPLE A DIME OF YOUR MONEY. If this review saves a single person the pain of dealing with this establishment then my experiences were worth it.
Posted: 2/19/2008 • Link to this review
We spend a fortune in dry cleaning- not at all impressed when I tried Ritas last minute. Thought the quality was below average (unsuccessful in removing stains), and service lacking too.
Posted: 10/21/2007 • Last edited: 1/02/2008 • Link to this review