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Four Days to Order a Prescription??? Rite Aid in Ramona is Terrible...
I have been a loyal Rite Aid customer going on 10 years. I have been filling prescriptions at your stores around San Diego for allergies, asthma, high cholesterol and most recently; chronic back pain due to compressed vertebrae & two herniated disks. Needless to say, my pain medication is very helpful to lead a somewhat normal life and to deal with the aftermath of intensive physical therapy. My monthly prescriptions have at times exceeded $1,000. However, I am through with filling my prescriptions at Rite Aid and will never again drop off a script at any Rite Aid store.Your Ramona, California store has repeatedly delayed my prescription orders resulting in days without pain medication. Since when does it take 4 days (and counting) to receive prescriptions? I am not happy with the repeated excuses and outright lies as to why my prescriptions are delayed time and time again. I dropped off my script early morning on Fri, May 31. I was told my medication would be in on Monday. I know that the medications I ordered are available next business day, as I have in the past received them next day and that is when the staff told me to expect them. On Monday, however, the story changed. Now I was told by your staff that these particular medications take three days to order. I can expect my medicine on Wednesday! I know that three business days is a lie, and it is rather pathetic that your staff lies to its customers. Your staff obviously missed my request, and would rather make something up than admit a mistake. It is now Wed, June 4th, and only one of my two pain medications has arrived. This is absolutely ridiculous. So now I *hope* my medication will be available four business days after my order. I am sure there will be another excuse tomorrow, as today they did not even provide me with a reason for the delay. You have burned this bridge one too many times.
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