Rivas came out to give me a quote for the repair of a leaking roof. Adam said that it would take 4 workers a full day to fix 1 leaky area on the roof. When the day came to fix the roof, 2 workers showed up, one worker stayed in the air conditioned truck while the other worker spent less than 30 minutes up on the roof. When I went outside to ask them about the leak, they had no idea that they were there to fix a leak. Needless to say, the roof leaked the next time it rained. Rivas was quick to come out again to "repair" the roof. I suspect the speedy services was attributable to them not being paid yet. We called Rivas THREE times before they responded to our telephone calls. They were supposed to come out on 11/7/12 to look at the leak, but canceled because, "Adam lives in Clearlake and didn't feel like driving all the way out to Missouri City for one appointment". Adam finally showed up on 11/15/12 and said that someone could fix the loose shingles in a couple of weeks. A COUPLE OF WEEKS???!! My complaint is that if these people are licensed roofers, why then can they not identify and treat the problem?
Posted: 11/17/2012 • Link to this review
I'm pretty surprised by the other reviews.. I've used this company for years and absolutely LOVE their work ethic. They're a down to earth family run business that's been around for 20 plus yrs; that should tell you something. I've bought new roofs, gutters, the whole shabang and I've always been happy with their work. Give them a try. See for yourself!!
Posted: 5/30/2011 • Link to this review
We had gutters put on our house by Rivas. The quality of their work was good, but we did not get what we paid for. They refused to honor their contract. They did not install leaf guards, even though we paid for gutters with leaf guards. Even after going to the better business bureau, nothing has been resolved. Stay away from them!
Posted: 10/15/2010 • Link to this review
User Rating: 1 out of 5 stars by Avoid These Jokers 07/20/2010 In my opinion and experience I found this company to be both inept and unethical. My roof started leaking after less than a year and they came out and repaired it twice. Now almost 3 years later it has major leaks and Rivas refuse to do anything even though my warranty clearly states a 5 year no leak guarantee. Now they deny ever even coming to my home the first 2 times. The owner (rivas) is rude and unprofessional. Avoid this company; save your money they dont stand behind their work.
Posted: 7/20/2010 • Link to this review
In my opinion Rivas is an unethical, dishonest organization. In my experience didnt stand behind their work. Roof started leaking less than a year after installation. They repaired twice. On the 3rd time started saying thay had never been out to repair the roof. After less than 3 years am getting another company to replace the mess they created. Dont use this company.
Posted: 7/14/2010 • Link to this review
I hired Rivas roofing for repair my low sloped roof on breezeway. The job included replacement of shingles and fascia. So, there was a first person, who checked the jobsite and prepared the estimate. I accepted the estimate, and some days later some workers arrived in the morning to perform the job. I was not able to recognize who was the "supervisor" among them. When I get home late evening, even in the dark, was evident a sloppy job with very low end finishing. They changed just the front plank from my roof (the fascia), and the ends for the new plank didn't match with the other ones. Even the plank was twisted. Still waiting a solution. Fortunately it was just a small job. Now I am sure that I must look for another company for at the time of a new complete roof BTW, I think that the 5 stars comment for this roofer was posted by themselves.
Posted: 12/04/2009 • Link to this review
I would have to say that I have absolutely no idea what these other reviews are about. I was referred to Rivas Roofing and Gutters by a friend of mine who has done business with them for several years with her real estate management firm. Anyhow, she is correct in telling me how Rivas Roofing is the best. They are the best in customer service. Any question I had they were attentive and answered. The guys who did the installation were respectful of my home and ensured there were no debris left over. There will never be enough words to describe how incredible they have been.
Posted: 8/31/2009 • Link to this review
We have our gutters cleaned and wood siding repaired. The work done by the laborers (" with years of experience") who came was shoddy and not according to what was agreed on. Claimed that was all they could do and left.
Posted: 12/13/2008 • Link to this review