Riverside Painting and Home Improvements

Had a bad experience working with these guys. Work itself was decent but communication issues were really rough.

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Riverside managed an entire home remodel for us and did spectacular job. Their vendors for custom cabinets, flooring, electrical and plumbing were top notch. They did the 12 week project on time and on budget -- we are thrilled. Gerardo Perez is the best in the business and we so enjoyed working with him. One cautionary note: protect your furniture. Their painting crew was slightly lower in quality customer service and not nearly as timely as the others. Alas, nothing is ever perfect in contractor-world but I would highly, highly recommend Riverside Painting and Gerardo.

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Company did not keep appointment and did not call until the exact moment they should have been at my house to say they were not coming due to employee sickness. I asked to be compensated by 100.00 off a 600.00 estimate, they refused. I was offered 10% off, I refused. I stated I would be writing to Angie's list and others about experience and was threatened with legal action. Company stated they would sue me for slander. Threatening legal action against a customer for complaining about his/her experience is as low as a company can get.

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I hired Riverside to paint my house and they did a good job in general. When they were through they stuck a blank endorsement of their services asking me to rate them, and I rated them highly. Six months later paint started flaking off small portions of my house. Suddenly, Riverside wasn't so interested in customer service. About a dozen calls and three months later they finally suggested I strike a deal with one of their painters to come out and do it on his own -- oh and by the way he'll need $150 for the paint. Sounds dumb, but I was so sick of the matter I did just that. Guess what? The paint is bubbling again. My advice here and everywhere, withhold endorsement until you KNOW the job was done right and use it for leverage. I didn't and paid for it.

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to know if most of these reviews were written by Riverside because I would pay more for better communication and being on time. Paint by number that is hand is funny too.

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