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I used Rockline twice to move furniture I bought at an estate sale and was thrilled with the company. I even served as a reference. However, this past Monday was a horrendous experience. Movers did... so much damage to expensive Drexel furniture and an antique gold gilt mirror. I have called 3 times and left a message and have emailed 3 times in three days to talk with Brett Rockline. He has not returned one email or one phone call. However, he charged my AMX even though on the report I said the move was unsatisfactory. Too much damage to both my old home and new home to even list here. Contact a company that is insured and bonded and stay away from a company that won't return your call when you have a bad experience.VIEW MORE »VIEW LESS »
This was the best moving experience I ever had...period. These guys are truly professional and it showed many times in our move. Great attitude, clean, on time and really treated our stuff with... care. Was not the cheapest in town but not the most expensive either. I would have paid more for that service though.VIEW MORE »VIEW LESS »
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I used Rockline twice to move furniture I bought at an estate sale and was thrilled with the company. I even served as a reference. However, this past Monday was a horrendous experience. Movers did so much damage to expensive Drexel furniture and an antique gold gilt mirror. I have called 3 times and left a message and have emailed 3 times in three days to talk with Brett Rockline. He has not returned one email or one phone call. However, he charged my AMX even though on the report I said the move was unsatisfactory. Too much damage to both my old home and new home to even list here. Contact a company that is insured and bonded and stay away from a company that won't return your call when you have a bad experience.
Posted: 7/30/2015 • Link to this review
We really appreciate your using Rockline Moving and serving as a customer reference in the past. I have called and spoken to this client, listened to carefully, taken notes of all her concerns, and scheduled a damage inspection with her, myself, and our repair expert for Thursday August 6th. We bill all of our clients for the full amount that they are contracted for at the time we finish their job. Rockline’s policy and industry standard requires that any outstanding balance be paid before any damage claims or repair request can be honored. During our inspection this Thursday we will identify any damage found, and outline the repairs needed for all. Rockline Moving is fully licensed and insured, in good standing with the Georgia Department of Public Safety (MCA # A006143), and we were insured at the time of this move. Thank you for your feedback.
This was the best moving experience I ever had...period. These guys are truly professional and it showed many times in our move. Great attitude, clean, on time and really treated our stuff with care. Was not the cheapest in town but not the most expensive either. I would have paid more for that service though.
Posted: 4/12/2015 • Link to this review
I decided to use Rockline Moving because they had very positive reviews and their rates were a little lower than their competitors. You are charged per hour based on the number of movers required to assist you and travel time (the total time it takes them to get to and from their office to your location). I called several moving companies so this is standard. The day of my move two guys arrived. They were punctual, friendly and very professional. They wrapped my couch and covered my TV and TV stand. They were very careful with these items. We completed the move within the estimated time. After we reached our destinations they quickly unloaded and reassembled my bed. Overall, I was pleased with the service provided and would recommend them to others!!
Posted: 3/01/2015 • Link to this review
I found Rockline on-line and decided to give them a try. They responded quickly with a quote and the process was seamless. Duane & Keith worked fast & efficiently while taking care of my furniture. I would highly recommend Rockline. I plan on using them again in the near future.
Posted: 9/17/2014 • Link to this review
I was moving from a 2 bedroom apartment to a one bedroom apartment so I had a lot of stuff that needed to go in storage. The guys from Rockline took care of everything for me with zero problems. I was amazed at how well they were able to work because it was raining. But even though the weather was bad, they didn't skip a beat. And one of the best parts about the move was the unbeatable price. If I ever have to move again, my first call will be to Rockline!
Posted: 6/30/2014 • Link to this review
Rockline Moving did a fantastic job. They called to let me know the truck was on the way, the driver went over the billing, and the team did a great job. The driver even brought my attention to a picture he thought might have been broken from the move. I told him the prongs sometimes come out and that they did not break the backing. Not many companies, and especially people, will bring that to your attention. The price was fair and the movers were professional throughout the day. I would highly recommend this company if you need a professional move.
Posted: 11/07/2013 • Link to this review
I would highly recommend Rockline for your moving needs. I've used them on two occasions and each time they were prompt, dependable, and very courteous. The professionals that transported my furniture and household goods took safeguards to protect my items every step of the way, never careless, always cautious and prepared.
Posted: 8/07/2013 • Link to this review
I scheduled a pickup for a Sat afternoon with Brett and received an email confirmation on Fri that everything was confirmed. I tried to have him provide me the driver's phone number so I could get an update for the time on the day of the move ( only items were a washer and dryer). Brett wouldn't provide the number but assured me that I would receive a call. I then asked Brett if he would be available on Sat if I ran into any issues and he said that he would be. On Saturday I received no calls. I tried calling Brett, multiple times and only got voicemail. The movers never showed and I had to frantically scramble to find someone to move the items I had purchased from a private seller. DO NOT USE THIS COMPANY! They are completely unreliable and the wasted literally hours of my time.
Posted: 7/22/2013 • Link to this review
Busy Atlanta residents rely on Rockline Moving to make their day simpler. During the past twelve months we have failed to show up for our moving clients on one occasion. We are fortunate to have this forum to formally apologize to this client, and the opportunity to offer a solution.
We take full and complete responsibility for dropping the ball, and failing to maintain communication that day. We’ve been in business for three years, we serve hundreds of clients each year, and we make every effort to create a worry-free moving experience daily. For the inconvenience caused, we encourage this client to contact our office to receive a similarly described delivery within the next six months at no cost. We look forward to regaining their trust in the near future.
We were able to set up an appt time within 2 days. My movers moved two large desks from upstairs to downstairs. They were very professional and took good care of my furniture and were careful to not hit the walls. Would definitely hire again.
Posted: 7/09/2013 • Link to this review