Awful customer service all-around. I ordered $75 worth of flowers for my girlfriends birthday, and rather than sending it on her birthday as the order specified, they delivered it the next day after ordering. When calling them to get a refund, they yelled at me because I wanted a return. I had to provide a number for them to call the business to pick back up the flowers (as my girlfriend did not work that day), to which they threw a fit because I did not know the number by heart. The conversation was incredibly difficult because both employees who answered the phone knew very little English and continuously cut me off and got upset with me due to my frustration. In addition, the "handwritten" note with my flowers looked much less like script and much more like chicken-scratch. My doctor or my pharmacist can write better than this. It is simply unbelievable on how amateurish and neglectful these employees are of their job. Its even more stunning that a previous order I had with them was fine, but I'm under the impression the new management and employees are complete garbage.
Posted: 9/05/2012 • Last edited: 9/06/2012 • Link to this review
Worst customer service I have ever had to deal with in my entire life. The lady answer (spoke extremely bad english) but I didn't say anything I just wanted to order flowers for my girlfriend. She couldn't understand anything I said repeated it back to me completely wrong and I had to go to the point of spelling it out. She had the nerve to get frustrated hang up on me ask me if I spoke English when the whole time she was the one struggling she then proceed to tell me my message is to complicated I need to call another florist. The message was only 7 words long!! Now all this came after she got my credit card which she understood just fine she. She then hung before I could make sure she could spell my name right. When I called back she began to scream if I wanted the flowers or not over and over again. It was completely uncalled for since I called her gave her my credit card and asked for the flowers I never became rude with her or out of line but yet she only got worst as if it was my fault she couldn't understand English. Worst I repeat worst experience with any business my entire life I'm filing a complaint with the better business bureau because I canceled my order after she screamed do you want the flowers or not. Then she said to me, "No refund." and hung up.Worst florist I've had the misery of doing business with.
Posted: 6/18/2011 • Link to this review