We had Ronald smith come out and service our A/C and they said everything checked out...2 days later it stopped working! So we called them up and to my surprise they wouldn't come out to take a look at it! So I called anchor heating and air, they came out the same day looked at it for 2 min put some freon in it and got us back up! Needles to say I won't ever call Ronald smith again
Posted: 5/18/2015 • Link to this review
I got 6 estimates for the replacement of our HVAC and water heater. James Smith patiently and diligently answered all my questions and provided the best bang for the buck of all the estimates I received. Kenny and Lee did a great job with the installation and cleaned up thoroughly after the job. There was a problem with the hot water pressure after the installation, so I called and they had a trio of guys come out the next day to diagnose and fix the problem. Turned out that there was just some knob on the water heater that didn't get rotated all the way open, so it was an easy fix and not a problem with the equipment or installation. As I said in the title, great service before and after the sale, as well as the best price for the Carrier equipment received.
Posted: 5/11/2015 • Link to this review
RS Heating and Air provided excellent care, and professional service. WheN our heater went out, they worked with my family in a caring and cost productive way. This is an A1 company with outstanding, skillful technicians. In addition, Lee gave excellent service. Thanks, Smith Family of Austell
Posted: 1/29/2015 • Link to this review
Great prices and exceptional customer service. It's always a good experience when a company makes feel like your needs are important.
Posted: 12/03/2014 • Link to this review
We strive for five thank you for taking the time to let us know
went far beyond expectations. attention to detail as well as personal needs.thanx jeanie and mr Smith.
Posted: 11/17/2014 • Last edited: 11/18/2014 • Link to this review
Thank You for using names good to know We are giving the customer service that is in line with our goals. I can not say it enough without our customer we are no where.
I'm a very detailed individual and did a lot of due diligence beforehand prior to selecting a provider or system to replace the HVAC system for the main level of our home. Our experience with them was awesome and we could not be more pleased and would HIGHLY recommend them to anyone looking for an HVAC provider that is truly service oriented and that does a great job in all aspects!!
Posted: 10/30/2014 • Link to this review
Thank you for the review it is so nice for our customers to take time out of there busy schedule to let us know we are doing a good job.Five stars are the best pat on the back we can get.
I had an A/C emergency this summer when the temperatures were well above 90-degrees. I came home from work to a stuffy, 92-degree house. My daughter was only a few weeks old at the time, and there was no way she could tolerate that high of a temperature for very long. Called Ronald Smith H&A and they were at my home 30 minutes later and fixed the issue in less than ten minutes!! The tech was super professional and informative, the office personnel were very friendly, and they didn't charge me an arm and leg for their services. Affordable, friendly, professional, quick and easy. I would highly recommend them!
Posted: 10/14/2014 • Link to this review
We are parents too. We strive to treat our customers like family. Thank you for taking the time to let us know.
I have used Ronald Smith Heating & Air several times over the past few years with my rental homes as well as my own personal home. I recently had an after hours emergency with one of my rental houses and called them to see how much it would be for them to come out that evening. Their after hours pricing was well worth my money. Dressed in uniform and very professional even at 10:00pm.
Posted: 10/14/2014 • Link to this review
We are very understanding about rental property Tenants have no tolerance for excuses nor own owner getting that call.Customer service is what we believe in. Thank you.
Let me start off by saying I spoke with several other hvac businesses about what I needed done. Other places were very rude to me. I talked with Linda at Ronald Smith HVAC and she was so polite and helpful to me. She made sure I knew exactly what was going on and when and was excited to help me. The guy who came out was very respectful and explained everything he was going to be doing and why. I am very pleased with the professional and compassionate employees that work at this company. Awesome experience after many horrible ones from other companies. Thank you for caring when no others seemed to! !
Posted: 10/07/2014 • Link to this review
We not only express the importance of our customers in the the field we stress it to the whole company our customers are number one we appreciate each and everyone of them.Thank you for the time to post a comment.
Awesome company!!! Friendly and knowledgable employees. Robbie, one of the technicians was very well mannered and extremely helpful. I would absolutely recommend them and will always use them in the future!
Posted: 10/07/2014 • Link to this review
Thank you, Thank you Great to hear. We care about our customers!
On the day of installation, the technicians forgot the auxiliary drain pan and stated they had no knowledge it was in the contract to install. I called the office and had that fixed. The new A/C pad is a plastic tray which I am skeptical whether it will last the life of the unit as it is placed in the grass. A week or two after installation the A/C stopped working. A technician came out and found the A/C unit was wired incorrectly. Now three and a half months later I find out they installed a Carrier Infinity 80%, 70K furnace when my contract stipulated a Carrier Infinity 80%, 90K furnace. Today I was told by a staff member that a Manager would be at my home at 11:00am so I stayed home. Nobody showed up so I wasted all morning. I than phoned them and talked to a man who claimed to have written my contract and he tried explaining the furnace installed should have been the 70k furnace and not what the contact agreement said. He finally agreed to either send me a check or come out and replace the furnace but I cannot stay home to watch the technicians whenever they have a chance to fix their mistakes so I agreed to the check for a specific amount. Had I not checked the model number on the furnace, I would have never known they had installed the incorrect furnace. It is now seven days after the agreement for me to accept a check for the installation problem. I have been advised by James at Ronald Smith Heating and Air that the check has not yet been issued .
Posted: 10/07/2014 • Last edited: 10/14/2014 • Link to this review
We have no excuse we dropped the ball on this one. We are constantly training and holding our employees accountable. I assure you this will be dealt with. We strive to be five. We thank you for letting us know so we can address the issues. Please accept our apology and thank you for letting us rectify this issue with you.
I needed to replace my 1983 gas furnace and have my A/C serviced. Lee showed up on-time for an estimate and gave a detail and professional explanation of my options and answered all my questions. The installation took place two days later by a couple of very courteous and helpful young men, Patrick and Corey. They were diligent and patient and made sure I was happy with the work before they left. I needed to purchase on credit and Mr. Smith personally helped me apply and get approval. This whole operation was top notch and at a great price. I have no reservation in recommending Ronald Smith Heating in Air or in scheduling all my service with them. They are a true value!
Posted: 10/04/2014 • Link to this review
Thank you so much for remembering names that tells me we made a good impression. We strive to be a five, it takes a team to make it happen and good people like you to let us know.
I called RS HVAC yesterday for a Tech to come out for an emergency we were having with our A/C. The drainage pipe had gunk build up & had filled up & over-flowed all under our furnace & Trane Clean-Air Effects Filter system. I was told someone could come the next day between 11:00 & 3:00pm. I told the receptionist that will not work, I needed someone Today! I reminded her that they had Inspected it in April (on a 51 degree weather day) and had found no issues at that time. So, a Tech from East Point Lee Patterson was dispatched & finally arrived at our home. I explained what was happening & he began working on problem after I gave him Towels & a bucket he needed. Honest to god, he wanted to turn the A/C back on with so much water still in Furnace & Filter system, even went as far as lying to me when I asked had he removed the Filter Panels out of Trane unit, he said yes, when I asked him to open it up so I could look inside to make sure no water was present before turning it back on I saw he in fact did Not remove them as he had said. Again, he said he needed to turn system back on to make sure it was running, I explained that I was not comfortable doing that with water present! this went on until I made it clear that it wasn't going to happen, not until I could get a Floor Dryer and a Dehumidifier to dry it out! Duh! He stated that we will then have to call them back and pay another service call of $59.00. I told him fine but had no intention of doing that! 138.00 total!
Posted: 9/03/2014 • Link to this review
I am sorry you feel this way. Our service coordinator after learning of the water issue sent a tech the same day.We want to satisfy all our customers anyway we can.The service tech needed to turn the unit back on long enough to see where the leak was coming from so he could fix the leak. Again sorry our goal is to fix all equipment we are called for.
On 21/August/2014, both of the units in my 3 story home were serviced by technician Lee. He was detail oriented, professional, knowledgeable, polite and willing to answer a great many performance questions for me. I intend to use this company in the future. Lee was excellent!
Posted: 8/21/2014 • Link to this review
Thank you so much for your review it is great to hear form the people that really matter, the customer. We are proud of our associates.
It's always appreciated when a contractor visit is on time. They called and let me know when they would be here and actually arrived at the exact time. They were courteous and thorough and for a fair price.
Posted: 8/19/2014 • Link to this review
Thank you for your time to do a review on us we love to hear from our family out there the customer.
2012, 2013, 2014
With an emphasis on a tight thermal envelope and quality control, our projects have improved indoor air quality (IAQ), better acoustics and lower operating costs. We also offer hybrid heating and cooling applications that combine different types of fuel for maximum performance and value.