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Roof Technology Systems

(770) 797-2787

4353 Whitecap LnNorcross, GA 30092   map »

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Poor Customer Service & Support, 10/18/2009

Roof Technology Systems has the worst customer service and support of any major home component repair contractor that I have ever dealt with. Roof Technology Systems installed the roof of my... current home; it carried a written promise of a 7 year warranty on workmanship and 25 years on shingles. Recently after heavy rains, leaks occurred in roof which is still under warranty. After I called Roof Technology Systems several times, a technician finally came out and I accompanied him into the attic and showed him where an obvious leak was occurring; and he even took photographs of the fault. The technician said he would show his findings to the owner. Since that time, I have not heard back from anyone at Roof Technology Systems. My telephone and fax messages have also not been responded to, and I am very disappointed. I would not have done business with this company if I had known their customer service and support was this poor.

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ClarkRes

Reviews: 1

Poor Customer Service & Support

Roof Technology Systems has the worst customer service and support of any major home component repair contractor that I have ever dealt with. Roof Technology Systems installed the roof of my current home; it carried a written promise of a 7 year warranty on workmanship and 25 years on shingles. Recently after heavy rains, leaks occurred in roof which is still under warranty. After I called Roof Technology Systems several times, a technician finally came out and I accompanied him into the attic and showed him where an obvious leak was occurring; and he even took photographs of the fault. The technician said he would show his findings to the owner. Since that time, I have not heard back from anyone at Roof Technology Systems. My telephone and fax messages have also not been responded to, and I am very disappointed. I would not have done business with this company if I had known their customer service and support was this poor.

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