Furniture is awesome, Ron our salesman was good, it's the bills side, what a Debacle, I bought my furniture in October, still haven't received my RTG credit card, got our 1st bill in December, was charged late fees(they has the wrong address) lied to by a supervisor, demanded the call which was recorded, be replayed while I was on th phone, bring your own money.
Posted: 2/11/2016 • Link to this review
My husband and I purchased a house this year after a year of looking. We were so excited to be starting a new chapter of our lives. That was quickly crushed. Rooms to go delivered my daughters bedroom furniture. They scratched our wood floors. The delivery guy denied it and actually accused me of lying. I called RTG. I have been in a battle with them for almost 3 months now to get them to repair 3 boards on my floor. It's constant back and forths with no resolution. They claim they want to repair them, but I've done my part and got all the quotes needed and I'm still getting the run around. I would not go back here again.
Posted: 7/27/2014 • Link to this review
We got new livingroom furniture after 25 years of marriage! We were so happy! But it was short lived because the stitching came out weeks later on one part of the couch for a couple of inches, in a prominent place. We phoned customer service who sent someone out. Instead of a great-looking repair done professionally, the man took a curved needle and repaired it with crooked-looking stitches. Well, we figured that was our best shot. If we had known what a furniture repair specialist told us today about those stitches not holding, we would have made them take the couch back and replace it. NOW, after the warranty has expired, we lost the stitches next to the repair point and Rooms to Go says they will 'note our file' that we were unhappy but since we are out of warranty it is our problem. In short, they don't care and if we want the couch fixed properly it will cost us $500 out of pocket to get our own person to do it. NOT HAPPY.
Posted: 9/04/2013 • Link to this review