NEVER USE THIS COMPANY. They will install things incorrectly and not up to code. You will have to hire other plumbers to fix their mistakes. Company came out to put in a new hot water heater. The thermal expansion tank was not installed correctly. The exhaust vent leaked carbon monoxide and was not properly sealed. Pictures were taken of both things. Because of the deadly problem (carbon monoxide), another plumber fixed the issue. I asked Rooter Express to reimburse me for cost of someone else needing to fix their work, since "they couldn't be out there for 5 days." Michael Hambrick, the owner, apologized over the phone and promised to pay cash for the problem. All smoke and mirrors. I sent pictures showing the problems, and he said he'd call me the next day to resolve the issue. Didn't happen. I called 5x. The secretary blew me off saying "Michael (the owner) will call you this afternoon." Never happened. This company is a bunch of incompetent people who do not do good work and will scam you out of money. I hired a lawyer to send them a demand letter. They would not settle even though they were to blame. This company claims to be on Angie's List and the Better Business Bureau. There's no way they are. A complaint was filed with both of those. DO NOT USE THIS COMPANY!!!
Posted: 4/16/2015 • Link to this review