In Emergencies you can count on Rooter Express of America to provide prompt and reliable service. We do it all, from simple plumbing repairs to complete replacement of water and sewer lines. No job is too big or too small! We deliver quality service at affordable prices. Contact us today for more information about our company and services.
I'd love to write a review for this company but I can't because they never showed up for their scheduled appointment. We called on a Tues., first avail. appt. was Thurs., despite advertising 60 minute emergency service. Our appt. was for 11-2. As of 2:00, no show. We called the office and they told us that it would be between 4-6. No show again. I can't even get in touch with the office to check on plumber/complain. Save yourself a headache and call another plumber.
Posted: 1/09/2014 • Link to this review
Rooter Express charged me for work that wasn't 100% complete. Told me I had to file warranty claims. When I called to file the claims with the manufacturer I was told that Rooter Express had to file the claims. 30 days later, lots of unreturned/ignored phone calls. I called the "Owner" "Michael", he hung up on me 3 times in the same day and then 7 seconds later was magically "out of the office". Was I a smartass? Yes. Because he was. Did I use profanities or raise my voice? Never. There are lots of companies out there. AVOID ROOTER EXPRESS.
Posted: 8/23/2012 • Last edited: 2/19/2013 • Link to this review
I employed Rooter Express to detect and fix a slab leak in my home.They rerouted the main pipeline but that did not fix the leak and they will not corect the job.BEWARE,DO NOT hire them.I did not do any research to know they were not even recommended by better busines bureau.
Posted: 5/11/2012 • Link to this review
I called them to install a new hot water heater at one of my rental properties. They did not leave a receipt/invoice or new appliance paperwork when installed. Several months later I learned they did not reconnect the water line for the refrigerator. They said that the company had "changed owners" and they needed to ask the new owner about it. I had to call them back several times and "new owner" never would talk to me. They said it had been too long since the installation so I had to reconnect water line myself. Couple of months later the hot water heater stopped working. Called them back to get warranty repair done. They told me that they would not help me because they were not the company that installed it. They said that they only purchased the phone number from the previous company and not the customers though they had all the details about my installation in their computer system. I proceeded to ask for their assistance since they were in fact a plumbing company and my hot water heater was still under warranty, but they refused to help me. I had to call manufacturer, who was shocked with my story because any plumber can do the warranty work and labor covered by the warranty. I believe this plumber lied and had such poor reviews with BBB that they closed and reopened under a different name. Original name: Rooter Express of America. New name: Rooter Express Plumbing Services.
Posted: 4/07/2012 • Link to this review
These people are crooks. They denied my claim after weeks of wrangling with them. They said the plumbing work was not covered because another plumber had damaged it, even though the plumbers who did the work said that it was just old pipe that had no evidence of damage. The First American rep lied to me on two occasions. I am taking my claim to the insurance commissioner's office and getting a lawyer. It has been an awful waste of time and I have little hope of getting any satisfaction, but if I can talk one person out of using this company it will be worth the trouble of this review.
Posted: 2/21/2012 • Link to this review
I have had Rooter Express of America, Inc to my home two times to fix a septic issue. A week after the second visit the problem arose again. I have given them thousands of dollars and am having a hard time getting them to return my phone calls never the less getting them to come back out here eventhough they warranty their work. I have never had such a horrible experience and would never suggest them to anyone.
Posted: 1/14/2012 • Last edited: 2/16/2012 • Link to this review
Our hot water heater crashed and we called the company that repaired it several years ago. They charged $60 call out fee and estimated $500 to repair or replace for $1,000. We were shocked at the repair price so started web surfing and came across Rooter Express Now. The owner called me back after 7pm at night and tried to get someone out that night. But, they arrived in the morning, fixed it for less than half of the original quote and we had hot water within the hour AND no call out fee! Great Service and value!
Posted: 10/20/2011 • Link to this review
The overall service was pretty good. I had an expansion tank replaced which was leeking. They had some conflict on the service time but eventually got to us and fixed the problem.
Posted: 10/02/2011 • Link to this review
We had them here to look at our water heater. They arrived on time and had us up and going fast.They never raised the price they quoted over the phone even though they had to do a couple of extra things to make the new install pass a plumbing inspection. Very happy, I would always refer to anyone in need of a Plumber
Posted: 9/27/2011 • Link to this review
I really thought honest, reliable, expert companies did not exist anymore, but that was before my experience with Rooter Express. We were in an emergency situation with our septic tank when they were called. They responded quickly and did not leave until the job was totally fixed to our satisfaction. You can totally count on this company to do what they say they will do, respond quickly when you call them and they totally stand behind their work. I highly recommend them. Our Service Reps were Corey and Jeff. I will definitely request them by name for any future plumbing or septic tank needs. They surely went beyond the call of duty in our case.
Posted: 9/09/2011 • Link to this review
The most professional and forthright company I have ever done business with. I have owned my home for 5 years and have never felt as vulnerable as I did when I realized my septic tank was backed up. I called a couple of places before finding Rooter Express. I couldn't even get any of the other companies to give me a set rate, just starting prices which were already higher than what Rooter Express was advertising as their set rate right on their website. When the men arrived they were very professional. They discovered that the pump in my septic tank no longer worked and that both tanks were backed up. It was a catastrophe. I knew the septic system I had was more complicated than that of most others but nothing prepared me for this. Rooter Express didn't leave my side. They knew the circumstances were way out of control and they worked with me to the end. When all was done, I researched and found that Rooter Express saved me hundreds of dollars. I am completely convinced that no other company could have offered me the courtesy and professionalism that Rooter Express did. I could never thank them enough.
Posted: 9/08/2011 • Link to this review
They made a bad experience a whole lot better. Professional and courteous over the phone, arrived at designated time (an hour or 2 after first phone call). Chris, the tech, instantly knew what was wrong and how to fix it--and worked lightning fast! Everything is fixed and we couldn't be happier. Highly recommended.
Posted: 9/02/2011 • Link to this review
I called them out to pump our septic tank. After all there were offering it for $195.00 ONLINE. I scheduled an appointment and also called several other companies and they warned me this was a bait and switch tactic. They would not even think of pumping a tank for $195.00. So I decided to still have them come out and if they started to sell me on upcharges I would just simply ask them to leave and decline service. So they showed up app. 2 hrs later,located the tank,and proceded to dig up the tank. They pumped it out and explained how the system worked. They also said we should plan on getting a new back baffle tee replaced and suggested we get other estimates and call them back when we see how much we would save using them. I was set back, They actually suggested us to price check them and confirm their professional opinion. So i paid the $195.00 and did like they said. After I got 2 estimates I realized Rooter Express is the company I wanted. I got 2 prices from other companies and they were both twice as much as Rooter Express. We are on the schedule for Sat. Thank you Rooter Express for your Honesty and professional service
Posted: 8/23/2011 • Link to this review