Rooter Plus

3 star rating 122 Reviews

(678) 534-2129 Call

Write a Review Write a Review

5834 Bethelview RoadCumming, GA 30040

Description

RooterPLUS! is a family-owned business that has provided superior 24/7 service to our customers since 1994. RooterPLUS! specializes in professional, quality plumbing, septic, drain, heating and air conditioning service, repairs and improvements for the Metro Atlanta and surrounding areas. RooterPLUS! provides comprehensive septic and sewer solutions to help you avoid expensive repairs. Together with a comprehensive septic system inspection, we will answer questions you have about groundwater.. contamination, scum and sludge layers and backup into your home. At RooterPLUS!, your problem is our problem and we offer a 60-minute response to both residential and commercial customers. We never charge for extra service on nights, weekends, holidays, or in an emergency.

VIEW MORE »VIEW LESS »

Reviews

  • Rooter Plus - Cumming, GA -  misssunshine654

    Reviews: 1

    Do not use Rooter Plus
    misssunshine654 (1 review)
    7/14/2017

    Never had any issues with plumbing or with my septic tank but when they came to clean septic tank. Original price was supposed to be $150 for just the clean but ended up paying $420 because they said it had not been cleaned in over 10 years. I bought the house 3 years ago and on the sellers agreement it shows services were provided one month prior to me buying it. After they serviced the septic tank they insisted that I needed additional services totaling over $2,000. I was told these services needed to be done right away or I would experience several issues. If I didn't get it done now I would need to pay an additional $150. Being that I am a woman they were really trying to take advantage. I would not recommend using their services.

    More »

    Project Details

    Area Duluth, GA

    Cost $1,000 - $2,999

    Date July 2017

    Was this review helpful?

    (0) (0)

  • Rooter Plus - Cumming, GA -  SPark2017

    Reviews: 1

    Drained tank quickly!!
    SPark2017 (1 review)
    1/02/2017

    Thank you for getting the job done quickly. Rooter Plus. Fast service. Great job explaining the issue.

    More »

    Project Details

    Rooter Plus

    Area Temple, GA

    Cost $250 - $499

    Date December 2016

    Was this review helpful?

    (0) (0)

  • Rooter Plus - Cumming, GA -  Maximus1234567

    Reviews: 1

    Rooter Plus
    Maximus1234567 (1 review)
    1/02/2017

    Great folks at Rooter Plus! I highly recommend them for all your plumbing needs! They do solid quality work and have great and courteous technicians!

    More »

    Project Details

    Area Temple, GA

    Cost $250 - $499

    Was this review helpful?

    (0) (0)

  • Rooter Plus - Cumming, GA -  Jwat41885

    Reviews: 1

    Takes advantage of older single people!
    Jwat41885 (1 review)
    9/11/2016

    This week my female neighbor that lives alone and is older asked about my septic service. Her house being smaller and only one person living there for 10 years I told her it should be around the price I paid or less. I gave her the referral and they came out the same day. Hours later I get a call from her crying about how much she had to spend because so much was wrong with the septic tank. WHAT! I got her to explain what all they charged for and later that night she showed me the bill. Being smart she was taking pictures the whole time they were at her property and what the tank looked like and even the filter. Looking at the pictures of everything her tank was in much better shape than mine was. So I was floored that they took advantage of an older woman for over $2600! The service I had was $550 and mine was in worse shape. To break it down they charged her for a brand new filter and had to replace the pvc pipe for the new filter to fit. This was an over $400 charge when they just took a water hose to mine. Next was to pump her drain field out for over $300. Why? They didnt offer me this service. Then came the whopper of a oxidizerPlus treatment that would clean her drain field for over $1600. None of the services they told her she needed were offered to me...why?

    More »

    Project Details

    Area Winder, GA

    Cost $1,000 - $2,999

    Date September 2016

    Was this review helpful?

    (0) (0)

  • Rooter Plus - Cumming, GA -  AMO3586

    Reviews: 3

    Never showed
    AMO3586 (3 reviews)
    6/03/2016

    Didn't show up for their appointment. Was told that I was first on schedule to have my septic system serviced Friday am, June 3, and that they would be here between 8 and 10a. I made the apt on Tuesday and I called this morning to verify that I was still on the schedule. At 9:55a someone calls me and tells me they are stuck on another job with no estimate on when they will show up. That's terrible service when I have to schedule my time away from work, for nothing now. I will never use RooterPlus for anything. They don't do what they say they will do.

    More »

    Project Details

    Routine septic service

    Area Dacula, GA

    Cost Less than $250

    Date June 2016

    Was this review helpful?

    (0) (0)

  • Rooter Plus - Cumming, GA -  Geoffbill

    Reviews: 4

    Simple clog turns into major water damage headache
    Geoffbill (4 reviews)
    12/19/2015

    So this is our anniversary - 7 years of wonderful marriage. We laughed about getting a clogged drain and called rooterplus. WOW WHAT A MISTAKE. An incompetent untrained plumber arrives not in any uniform but in sweats - this made me suspect to begin with and i shld have asked him to leave right then. Next, he spends 15 minutes kind of hanging around looking at sink (mind u this was in the end a simple clog). Has me sign for a $250 unclogging charge (which i did just cause he was here already). I proceed to tell my wife I dont think guy knows what he is doing and then THE FLOODGATES OPEN! he released the pipes under the clogged sink and water rush led thru floor and out of basement ceiling!! Now water damage company here, the playroom for kids unusable for 4 days and we have 5 kids under 6 arriving Monday! Carpet pad torn up, holes in playroom ceiling in basement, fans and dehumidifiers going and loud for next 3-4 days! Most likely room cant be patched up before Christmas and anniversary day today ruined. The worst part is I have done so much business w these guys that i expected so much more - they offered no compensation for family, for frustration, for ruining our special day, for impacting our week with family! Sure they are doing the minimum of fixing what they 'broke' but what about us being inconvenienced because of their lack of competence...

    More »

    Was this review helpful?

    (0) (0)

  • Rooter Plus - Cumming, GA -  dawnriggs

    Reviews: 1

    Didnt seem like has no experience
    dawnriggs (1 review)
    12/02/2015

    Man come out look at the water in basement. all he said was i dont know. Do you think it this or that? I thought i call you and you asking me.He didnt stay about 5 minutes, Is still park out in coda sack wasting time, guess for company think he on a call.In a hurry to set up a appointment to get fix, i said wait i dont want to make a appointment. call another company, few days ago told me he thinks septic tank need cleaning out that cause back up.Will go with him. learn to always get estimates

    More »

    Was this review helpful?

    (0) (0)

  • Rooter Plus - Cumming, GA -  jpiraino

    Reviews: 1

    Worst in town
    jpiraino (1 review)
    11/23/2015

    Said they would be out Sunday no show. Showed up on Monday the 150.00 they quoted went up quick said it would be $3,000 to make additional repairs the old bait and switch. The owner was rude the technician was rude they did not care about the customer!

    More »

    Was this review helpful?

    (0) (0)

  • Rooter Plus - Cumming, GA -  jajc515

    Reviews: 1

    Untrustworthy
    jajc515 (1 review)
    5/14/2015

    We moved into a new home recently and first of all we made an appointment for the day we moved in for 12-4. They didnt call until 4 to inform me that they would be coming later that evening due to "unexpected repairs" at another house. They never showed at my house and finally called later that evening saying theyd be there the next day, first thing. Luckily he did show up early and began looking for the septic. As he was working, I left for work. He said he would let my wife know any repairs that were needed outside of the regular $175 pumping. An hour later my wife let me know that it needed $3,000 worth of repairs. She said that the technician was scraping stuff off and said that it needed to be repaired as well as the baffle tee and the tail out. We are new to sceptic systems and werent sure. After reading all of these reviews I am sure that this is a scam. I will be getting another opinion. After refusing the repairs the $175 pump ended up being $500 somehow.I would search around before hiring them again.

    More »

    Was this review helpful?

    (0) (0)

  • Rooter Plus - Cumming, GA -  dmeholl

    Reviews: 1

    They were a no show!
    dmeholl (1 review)
    3/24/2015

    Scheduled an appointment for 12pm-4pm window time for residential plumbing issues. At 2pm, An employee named Michelle said they were running behind. At 3:40pm. She called again and said they didn't know if they were going to make it as they were very behind. I told her that I've been waiting all day and it's ridiculous that they couldn't make it within a four hour window. She pretty much hung up on me. I'm extremely angry and will find another company. The only reason I called them was because they serviced my septic tank and did a decent job. I'm so over crappy customer service like this company. Michelle needs a reprimanding for treating customers like that.

    More »

    Was this review helpful?

    (0) (0)

  • Rooter Plus - Cumming, GA -  Cornel13

    Reviews: 1

    not good company
    Cornel13 (1 review)
    3/01/2015

    save your time end looking for different company ................I have bad experiences with rooter plus . I'm not recommend the company to nobody

    More »

    Was this review helpful?

    (0) (0)

  • Rooter Plus - Cumming, GA -  zm1985

    Reviews: 1

    They told me a LIE!!
    zm1985 (1 review)
    2/20/2015

    I called to have Rooter plus come out to my home and the lady on the phone said that she would send someone out the next day.She told me that they would ask me before doing anything. Well they showed up not on time first of all i told them it had to be after 12:00 they said ok and showed up to my house at 8:30. Started pumping my tank and let my Wife know that that we were 500 gallons over and that would cost an extra $100 that we did not have. So instead of confirming that it was ok to pump that extra they did it anyways. When my wife told the guy that he said that he would let her have a coupon to use. Well the bottom line is that he had no coupon and they charged $100 extra with permission to do so.BEWARE!!!

    More »

    Was this review helpful?

    (0) (0)

  • Rooter Plus - Cumming, GA -  Ana2015

    Reviews: 1

    Poor Customer Service
    Ana2015 (1 review)
    2/20/2015

    Everything was going fine until I asked them to price match & take online coupons. I was literally told to go to another company. I got a free estimate last week and the service was great. I called this morning to see if I could get a price match and was told by a male employee they had availability today and could do price match. Then when I called to confirm my appointment with a female employee I asked if I could redeem the online coupons and was told yes. Not 5 minutes later the same male employee from earlier that day called me and informed me that there was no availability this day due to the ice storm in Georgia and that I should use the other company. I asked if I could schedule an appointment for next week and he asked why I wouldn't use the other company I got the quote from as if I had lied about the other estimate. Then he insisted again for me to use the other company. I would have preferred to use this company because it has been around longer in Atlanta & my family has used them & been pleased in the past. I plan to use the other company but I was very offended by Rooter Plus customer service. A simple 'no' to the coupons would have sufficed, I still would have used them.

    More »

    Was this review helpful?

    (0) (0)

  • Rooter Plus - Cumming, GA -  Drjoegaiter

    Reviews: 1

    Never pay full price.
    Drjoegaiter (1 review)
    12/17/2014

    They gave me an outrages quote. I refuse they came back at half price. Never again. Pick someone else if u want someone who will give u a fair price from the start. He did good work but why say u are going to charge me 395 then after I show you it's not worth it you ask for 165. That's crazy.

    More »

    Was this review helpful?

    (0) (0)

  • Rooter Plus - Cumming, GA -  amosadams66

    Reviews: 1

    Bait and switch, do not use!
    amosadams66 (1 review)
    12/05/2014

    Good luck actually getting a $175 service! I spoke with them prior to coming out, told them my septic tank was full and I would need an extra hose because of distance, price was agreed to and when they came out it was like the world had ended because my tank was full. Of course I had to have the "crust buster" service which was an additional fee...the crust buster is a weed whacker with a rubber paddle and they ran it for 3 minutes (I timed them). They cleaned the crust buster on my lawn and left the debris, left cigarette butts and did not fill the hole back in. Called to complain and was told a supervisor would call back. I never heard from them. Do not use these guys.

    More »

    Was this review helpful?

    (0) (0)


Business details

Service Area

  • Acworth
  • Alpharetta
  • Barrow/Walton County
  • Bartow/Pickens County
  • Buckhead
  • Buford
  • Canton
  • Carroll/Coweta County
  • Cascade Heights
  • Cherokee/Forsyth County
  • Clayton/Fayette County
  • Cobb County
  • Conyers
  • Covington
  • Crabapple
  • Cumming
  • Decatur
  • DeKalb County
  • Douglas/Paulding County
  • Douglasville
  • Downtown
  • Druid Hills/Emory
  • Duluth
  • Dunwoody
  • East Atlanta
  • Fayetteville
  • Fort McPherson
  • Greenbriar
  • Grove Park
  • Gwinnett County
  • Henry/Spalding County
  • Jonesboro
  • Kennesaw
  • Lakewood
  • Lawrenceville
  • Lilburn
  • Lithonia
  • Marietta
  • McDonough
  • Midtown
  • Newnan
  • Newton/Rockdale County
  • Norcross
  • Peachtree City
  • Riverside
  • Roswell
  • Sandy Springs
  • Smyrna
  • Snellville
  • South Atlanta
  • South Fulton County
  • Stockbridge
  • Stone Mountain
  • Tucker
  • Union City
  • VA Highland/Morningside
  • West End
  • Woodstock
VIEW MORE »

Hours of Operation

  • MON
  • 12:00am
  • 12:00pm
  • TUE
  • 12:00am
  • 12:00pm
  • WED
  • 12:00am
  • 12:00pm
  • THU
  • 12:00am
  • 12:00pm
  • FRI
  • 12:00am
  • 12:00pm
  • SAT
  • 12:00am
  • 12:00pm
  • SUN
  • 12:00am
  • 12:00pm

Green Credentials

Septic systems are a serious source of groundwater contamination. Septic systems are designed to drain away human waste underground at a slow, harmless rate. An improperly designed, located, constructed, or maintained septic system can leak bacteria, viruses, household chemicals, and other contaminants into the groundwater causing serious problems. It is recommended that you have your septic tank pumped and inspected every 3 to 5 years. RooterPLUS! - helping keep Gerogia's groundwater safe.

Photos

Generic
8 photos
Album: Generic
1 of 8




Recent rains in the Atlanta area meant problems for homeowners and businesses alike. Storm drain