Ross Eyecare Group

2625 Piedmont Road NE 
Atlanta, GA 30324
Phone: (404) 233-3513
Fax: (404) 814-0184
Website: www.rosseyecare.com
Ross Eyecare Group Ross Eyecare Group : Optometrists, Atlanta, GA



Reviews
Reviews: 1

Posted on 3/14/2014

One unhappy patient due to poor customer service
I'm giving them only 1 star not because of the doctors (they are all very good especially Dr Matthew Mast) but because of a really bad experience I had today. I have been a patient of Ross EyeCare for a while and I must admit that I have never experienced such unprofessionalism from the front staff. I walked in at 9:55 AM for a 10 oclock appointment and signed in as usual. 15mns later, I was not acknowledged.The patient who came after me get called. At this point, I walked to the front desk and spoke with the receptionist.She apologized and said that she made a mistake and processed the other patient instead of me. She told me that it won't be long. Another 10 mns later, I am still not called. I walked again to the front desk and asked her to check with the doctor how long it will take and if I can reschedule. The receptionist came back and told me that they were cleaning up a room for me and that I will be next. So I was extremely surprised when the next patient called was another lady who came in during my conversation with the receptionist. I ended up leaving after waiting for 37 mns. To make matters worse, when I called to make a complaint, the office manager did not acknowledge their lack of professionalism and even try to imply that waiting 30 mns is normal. I guess my time and business are not valuablepart of me is sad that this happened because I really like my doctor. I was hoping that they would try to make this right. It is disappointing to say the least...
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Reviews: 1

Posted on 7/9/2013

Best ever!
In all my years of wearing glasses (32), I have never experienced the care and service that I had with Dr. Butterwick. He took his time, had me try a couple of pairs of contacts, and was able to nail it on the head! I now realize that most of the doctors I had were just shooting in the dark for the most part. I highly recommend him if you are serious about having the proper and best prescription.
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Reviews: 1

Posted on 12/7/2012

Saved my eyes!
I came to Dr. Butterwick having some pretty serious eye health issues that had been mismanaged by a previous eye doctor. He was so proactive and gave such phenomenal and complete car that he literally saved my eyes and put me on a road to recovery. I will never go elsewhere!
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Reviews: 1

Posted on 12/6/2012

Highly Recommended!
I've been a client for many years. I'm extremely nearsighted and Dr. David Ross has always found the best options for me so that my corrected vision is good. The professional standards are high here. You will get personal attentionthey care about their patients and the health of their eyes....
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Reviews: 4

Posted on 11/30/2012

I can see clearly now!
OK, that was cheesy- but I really like Dr. Mast and have been going here for years. Everyone is friendly, I always get on the schedule, and there is a great selection of frames. The techs are very helpful. Go get your eyes checked!
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