Roto-Rooter came to our home and quoted $350.00 to repair a pipe that had a pin-hole. They said because of the size of the pipe, that it had to be completely replaced. Another licensed plumber came in and replaced the portion of the pipe with the hole (the one that Roto-Rooter said could be replaced because of the size) for $40.00. I felt that they were trying to take advantage of me. The technician told me that I would never find that size pipe to replace at any home improvement or plumbing supply store - clearly that was not the truth. I called and spoke with Keith Austin, the supervisor at Roto-Rooter, and did not receive a call back with explanation as to the pricing and technician information that was given to me.
Posted: 6/24/2013 • Link to this review
I called Roto-Rooter at 930a about a toilet leak I have at one of my properties. They checked their schedule and said they had an opening between 12-3p. I obliged and took the appointment. At 430p I called and asked what had happened? Their response? Computer glitch. Really? A Multi-Million $ advertising company has computer glitches? Right. So we opted for another hiccup, we will call by 7:00p as we are busy in the area. So we are looking at a 7 hour window left open and, again, No Call - No Show. 2 times in one day. Congratulations, guys! What is that you say about Craigslisters again? I am tired of Craigslist guys but with your enormous pricing I thought you would be reliable. Try again tomorrow with somebody new. Thanks for making me look like an idiot with my renters!
Posted: 1/03/2013 • Link to this review
We were desperate at night - backed up toilet. 9-11AM window. I called them at 10.15 to confirm; they said they might be delayed by a few minutes. I called them at 11.30. Now, they said not before 1/2pm! What if I hadn't called to check on the status? If you give me a window, stick to it. Or at least communicate! With our situation, we had to call someone else!
Posted: 10/07/2012 • Link to this review
We called Roto-Rooter for a leaky toilet on Monday morning and Tony Forman showed up by 11! He accurately diagnosed and fixed our toilet on the spot. Great service, very professional and the experience needed! Would strongly recommend!
Posted: 8/21/2012 • Link to this review
I called Roto-Rooter on a Saturday afternoon after finding a pinhole leak in a copper pipe. I was pleased to get a live person when I called and asked for a quote. They said they would give me a quote when the plumber arrived and there would be no cost for the visit - on a Saturday!! Not only did the plumber give me a great price, he informed me of a coupon for $40 off I could download off the web. I'll definitely use Roto-rooter again and would recommend them without hesitation.
Posted: 7/29/2012 • Link to this review
Three days ago at my recently purchased home, all seemed well, then I noticed a smell..sewage.Whew!!,not good.It had spilled into my yard from the clean out & the toilet in the was about to overflow. I needed a plumber fast, so I called Roto-Rooter Atlanta. They sent a tech within 30 minutes & he worked tirelessly to get my pipes clear. He gave me some good advice & suggestions as he worked. I paid a bit more than I wanted to pay, but considering the situation, I believe I made the right choice & call. Thanks Darin.
Posted: 6/10/2012 • Link to this review
I had clogged sink. They were out fairly quickly and had drains unclogged in about 20 minutes (for $300) but only lasted 2 months and was told guarantee was only 30 days. $300 for 20 minutes of work with a poor guarantee.
Posted: 1/30/2012 • Link to this review
My day began with gurgling toilets and sewage coming up the drains in both bath tubs. I looked in the Yellow Pages and I came across the Roto-Rooter ad. I picked the closet location and called to set up an appointment. Within minutes I scheduled an appointment and was told a technician would be out within the hour. Bob the technician came out and upon hearing of my problem knew exactly what to do to rectify the problem. Thanks to the Roto-Rooter team, life is back to normal! I highly recommend these skilled plumbers to anyone in the Atlanta area! Thanks, Renee
Posted: 10/21/2011 • Link to this review
I was blown away with how much information I learned during a short visit. They were out within the hour, and the problem was fixed easily. Thanks for great service Dwayne! I'll be calling you guys again if I need more help :) Good to know that I can count on a company this great for every day fixes or emergencies.
Posted: 5/20/2011 • Link to this review
The service I received from Roto-Rooter was OUTSTANDING! Joel, the master plumber, was very knowlegeable and friendly. He explained everything that he had completed and made sure that we pleased with the results before he left. With the number of plumbing problems that we had (toilet, bathtub, sink, food disposal) I assumed that it would take all day to fix but Joel had everything up and running in about an hour! I highly recommend Roto-Rooter Plumbers in Atlanta due to their fast and friendly service!
Posted: 5/07/2011 • Last edited: 10/10/2011 • Link to this review
I visited the website on a Sunday afternoon after having my master bath shower malfunction. I requested service and was contacted via phone within 30 minutes. The rep told me that a technician would arrive in 45 minutes and he was very prompt. He found the problem, troubleshot the problem, picked up parts, and repaired the issue by 9:00 pm. I am very thankful for the great service and would recommend this company to anyone who needs fast reliable service.
Posted: 4/27/2011 • Link to this review
We had a big leak under our kitchen sink on a Saturday night. Another plumber we'd used before didn't want to come out until Monday, then offered to come with a $400 minimum!! We tried Roto-Rooter, and Bruce was here quickly. He was completely honest and efficient and got the job done. We're glad the we called and got this taken care of so quickly!
Posted: 4/17/2011 • Last edited: 10/10/2011 • Link to this review
The Atlanta plumber was very professional. From someone who does many home repairs and attempted to unclog the problem myself, the plumber took time to explain where I was going wrong. He got my plumbing working in quick order too.
Posted: 4/07/2011 • Last edited: 10/10/2011 • Link to this review