I called this company about a year ago because my hot water was not working. They came out on a Friday and with barely a glance, the repairman said you need a new hot water heater. I asked if he was sure that was the issue because he literally looked at it for less than 10 seconds. He said yes, he's been doing this for 10 years and sees this issue several times a day. He pointed me to their most popular model and could install it Tuesday for $1200. He asked for 10% down. I said I wasn't comfortable with giving money before the work was started, but he pressed on. I wondered why he needed money down if we were getting their standard model and it wasn't a special order. I finally gave in because I needed it fixed. The next night, the hot water mysteriously started working! I called them first thing Monday to cancel and get a refund since his diagnosis was incorrect. They wanted to keep my money for a few weeks just in case it went bad again. I said no, I'll call you back if it does. To shorten the story, I had to call them at least 10 times, go through several managers, and then made 3 visits to their office. It took close to a month to get the refund because of all the excuses. They were very hard to deal with and never followed up after my calls.
Posted: 5/05/2015 • Link to this review
I believe I was overcharged on a stopped up drain. When I inquired by phone, I was told I would receive a call from a supervisor, but I never did. When I called again, I was told the amount was fair and that no adjustment would be made. I have attempted to contact this business four times through their website, but I have heard nothing. I do not recommend this plumber.
Posted: 7/03/2012 • Link to this review
It is a hot season! So when my pool went on the fritz I almost died. I called Royal Flush and had Chad take a look at it. He was so confident. I marveled at the idea of how he took his job seriously. I just hoped that the price was affordable. To my surprise it was! I had other companies come out but Chad took the cake. I adore your integrity Royal Flush! You guys are great.
Posted: 7/30/2011 • Link to this review
We just moved here from Alabama and was on 75 north and saw this purple van. That is great the color and the saying. I wrote down the number and the 1st time I have a plumbing problem in my new home I'm calling to see what they are all about.
Posted: 7/15/2010 • Last edited: 6/02/2011 • Link to this review
Honestly, I'm not sure about this branch but I can tell you that their Snellville, GA branch did an amazing job replacing our sewer line and because of that I would recommend trying them out.
Posted: 11/24/2009 • Link to this review