Royal Flush Plumbing Inc of Lilburn

7 Reviews

(404) 492-5880 www.lilburnplumber.com » View Website »

4446 Business Park Ct SWLilburn, GA 30047   map »

Business overview

Hours of Operation

  • MON
  • 6:00am
  • 5:45am
  • TUE
  • 6:00am
  • 5:45am
  • WED
  • 6:00am
  • 5:00am
  • THU
  • 6:00am
  • 5:00am
  • FRI
  • 6:00am
  • 5:00am
  • SAT
  • 6:00am
  • 5:00am
  • SUN
  • 6:00am
  • 5:00am

Reviews

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Unorganized and Borderline Rip Off, 5/05/2015

I called this company about a year ago because my hot water was not working. They came out on a Friday and with barely a glance, the repairman said you need a new hot water heater. I asked if he... was sure that was the issue because he literally looked at it for less than 10 seconds. He said yes, he's been doing this for 10 years and sees this issue several times a day. He pointed me to their most popular model and could install it Tuesday for $1200. He asked for 10% down. I said I wasn't comfortable with giving money before the work was started, but he pressed on. I wondered why he needed money down if we were getting their standard model and it wasn't a special order. I finally gave in because I needed it fixed. The next night, the hot water mysteriously started working! I called them first thing Monday to cancel and get a refund since his diagnosis was incorrect. They wanted to keep my money for a few weeks just in case it went bad again. I said no, I'll call you back if it does. To shorten the story, I had to call them at least 10 times, go through several managers, and then made 3 visits to their office. It took close to a month to get the refund because of all the excuses. They were very hard to deal with and never followed up after my calls.

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Overpriced Repair / Poor customer service, 7/03/2012

I believe I was overcharged on a stopped up drain. When I inquired by phone, I was told I would receive a call from a supervisor, but I never did. When I called again, I was told the amount was fair... and that no adjustment would be made. I have attempted to contact this business four times through their website, but I have heard nothing. I do not recommend this plumber.

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Displaying 1-7 of 7

Reviews

leisenstein

Reviews: 30

Unorganized and Borderline Rip Off

I called this company about a year ago because my hot water was not working. They came out on a Friday and with barely a glance, the repairman said you need a new hot water heater. I asked if he was sure that was the issue because he literally looked at it for less than 10 seconds. He said yes, he's been doing this for 10 years and sees this issue several times a day. He pointed me to their most popular model and could install it Tuesday for $1200. He asked for 10% down. I said I wasn't comfortable with giving money before the work was started, but he pressed on. I wondered why he needed money down if we were getting their standard model and it wasn't a special order. I finally gave in because I needed it fixed. The next night, the hot water mysteriously started working! I called them first thing Monday to cancel and get a refund since his diagnosis was incorrect. They wanted to keep my money for a few weeks just in case it went bad again. I said no, I'll call you back if it does. To shorten the story, I had to call them at least 10 times, go through several managers, and then made 3 visits to their office. It took close to a month to get the refund because of all the excuses. They were very hard to deal with and never followed up after my calls.

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jonathanrs

Reviews: 3

Overpriced Repair / Poor customer service

I believe I was overcharged on a stopped up drain. When I inquired by phone, I was told I would receive a call from a supervisor, but I never did. When I called again, I was told the amount was fair and that no adjustment would be made. I have attempted to contact this business four times through their website, but I have heard nothing. I do not recommend this plumber.

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Beterr9

Reviews: 1

Ya-hoo!

It is a hot season! So when my pool went on the fritz I almost died. I called Royal Flush and had Chad take a look at it. He was so confident. I marveled at the idea of how he took his job seriously. I just hoped that the price was affordable. To my surprise it was! I had other companies come out but Chad took the cake. I adore your integrity Royal Flush! You guys are great.

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davis1989

Reviews: 1

VANS

We just moved here from Alabama and was on 75 north and saw this purple van. That is great the color and the saying. I wrote down the number and the 1st time I have a plumbing problem in my new home I'm calling to see what they are all about.

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deedeeslone

Reviews: 1

wow

These guys done a great job. I have had them out many time and I'm always happy with the work. Will never use any one else.

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salsal

Reviews: 1

Just had some work done

We are so happy that we called Royla Flush Plumbing to put in our new dish washer, I was sick of having dish pan hands.

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CanyonLarson

Reviews: 8

Good I'm Guessing

Honestly, I'm not sure about this branch but I can tell you that their Snellville, GA branch did an amazing job replacing our sewer line and because of that I would recommend trying them out.

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