Ru San's

The service was horrible! I used to work at a Rusans before and I know what you should and definitely shouldn't do. I went by myself for a quick dinner. Server didnt come to ask me about a drink for 10 minutes. She brought me a water before I even ordered a beverage, so I had that but then, I asked for a sweet tea when she asked my beverage order and NEVER got it. Waited for ever to order food!! She didnt personally bring me the food which is okay since I was at the sushi bar, but she did not ASK me if my food was okay, and never talked to me, so I could not ask for my tea or a STRAW for the water. i was ignored. so at the very end, I had my small empty cup of no WATER which is barely anything with the ice. Tried to flag a manager for 1 water refill. She came after i had been done for a while and asked me if i wanted a box. I said, check please. A few min later she came up; She did not bring me a check, she showed up and said "your total is 12.50." Weird right? and I gave her my card. she then came and got my signed bill before i had even left. rude WORST SERVICE EVER

One word for this place: GROSS. When you first walk in, they've got nasty old carpet runners in the entry, like the kind you'd use behind the line. The service was just terrible and when our food came out, I'd rather them have never served us at all. One look at the menu and I was ready to walk right out the door, but since we had gone with some friends we were stuck. Their menu was seriously about 12 pages long and had no logical organization to it whatsoever. It was all very strange, from the decor to sushi rolls with names like "Japanese Bomb Pearl Harbor Roll" and "America Re-Rising Roll" to one roll that was called "Sinking Titanic Treasure Hunt" and was advertised as occasionally having a $10 gift card buried in the sauce. Can't you just picture guests digging through their sauce for hidden treasure? Just plain strange. I finally chose the Kobe Cowboy Roll, a decision I cam to pretty much by just closing my eyes and pointing randomly in frustration, eenie meenie minee moe style. Drew ordered a spicy tuna roll of some sort. Both were absolutely disgusting. His was so salty & the tuna was warm, discolored, and served over something that tasted like taco sauce; we were both surprised that he didn't end up with food poisoning. Mine was stomach turning with its floppy gray beef and soggy tempura shrimp. Yes, Ru San's is very very affordable, I'll even say cheap as dirt, but you totally 100% get what you pay for: DIRT. We will never, ever go back to this awful place.

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Ru San's has been an Atlanta favorite for years, and will all the bad press I'm seeing in these reviews I thought it only right to give my (positive) two cents.The sushi is consistently good, and very reasonably priced. Out of all of the sushi joints in town -- and I've been to plenty -- Ru San's is certainly my go-to. Staff is generally friendly, particularly any of the chefs behind the bar. If they recognize you from a previous visit they'll greet you like royalty, always a nice feeling! I will admit that service occasionally gets backed up on a busy night -- and many nights are busy -- but they are always kind, fair, and ethical. Never once have I been ignored or overcharged (as some reviews here say they have experienced). In truly great news, this location has spent the past several months on almost a complete overhaul of the main dining area, including an extended bar, extra dining tables, and a double-doored entryway to diminish those pesky drafts during cold months. Very nice!Really, this is the best low-key sushi place in the area. If you've had a bad experience in the past, I DARE you to go again! I promise you won't be disappointed twice.

My friend and I went to Ru-sans Monday around 5:30pm. It was raining out so business was slow. We both ordered an appetizer and a sushi roll. The waiter brought me my appetizer and roll. About 15 minutes later he brought my friend's appetizer. We waited about 25 more minutes and flagged our server dowwn to ask where the other sushi roll was. He said it was coming. Well, it neve came and I was finished w/ my meal. We asked for the check and for the missing roll to be taken off. 15 min later we got the check. Our waters sat empty the entire time and our waiter never checked on us once. If we needed anything we had to flag him down. It wasn't busy at all! I'm never going back.

Been here a few times and like their other locations it is so so. Generally pretty crowded and too loud. Food is ok, but prices are high and service is not real important to them. Seems like they figure they have enough notoriety service isn't all that important....