S&J Automotive, Inc

We took my husband's 9-3 2001 Saab to S&J after it broke down. We were told that it would be fixed for about $800 and we told them to go ahead and fix it. When we picked up the car it came in just under $800 so we paid them and my husband drove the car to work. On my husband's way home from work, on the very same day he picked it up, the car broke down and we had Northside Towing pick it up and take it back to S&J's so they could fix it. We called S&J numerous times and asked to talk to Jack, the owner, to see about fixing it and he refused to return our call until over a week later and when we did talk he said he would be willing to fix it and it would probably cost about $1700 dollars!



If you deal with these people do not expect them to stand behind their work. I would recommend not dealing with J&S if you value your money and want to keep your car running well. I was seriously disappointed with the service I received and with the people who work there.

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I am sure that they used to be better. But now with the SAAB economy downfall they don't seem to have the methodology or have the techs needed to ensure quality. Family owned, passion for SAAB, but poor communication and very poor quality control. I brought my car there for one thing, and ended up with another problem.after one week of 'we've got bad news' and ' we've never seen this before'. Ended up back at the SAAB dealer for400 dollars cheaper. Maybe we both were out of luck, but beware.and sign your work order approval. Nice folks, good will, but still hackers...

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They know Saabs and are very reasonably priced. I had a lot of work done to my car- and am very happy with the outcome. They took the time to explain things to me - and have taught me things about my car that have been priceless. Thanks S&J.

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Overall, Shelly and Theresa do not communicate with each other. Shelly is not upfront on costs. She is very friendly in the beginning, but that is only a cover which erodes quickly. Overall, do not take your car here. They also continue to say "use 93 octane" gas which may or not be true and useful, but I heard you the first time.

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I have (recently, had) a 1993 saab aero which i dearly loved S&J was so awesome with explaining EVERYTHING in layman terms to me, and even the pricing was pretty reasonable....

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