Shelly is a wolf in sheeps clothing. Her personality will totally change to defense mode the moment you question their 'questionable' service. Her techs are not certified. She has no integrity and will flat out lie to you. I would write the same detailed review as I did on Yelp but it is very long with pictures and links, which Kudzu will not allow in reviews. I outline how Shelly and S&J took advantage my disabled, elderly mother for $850 and S&J did $1500 worth of damage to my mother's car. The link to my very detailed review is on Yelp under JamieK. PLEASE BEWARE!!!
Area Atlanta, GA
Cost $1,000 - $2,999
Date March 2017
Posted: 4/13/2017 • Link to this review
I have a 2004 9-3 convertible and needed to have my first bow hydraulic cylinder replaced. Anyone who has a hydraulic convertible top knows how expensive this can be, especially because there are typically seven cylinders that will eventually have to be replaced. I did some research and found a company online Top Hydraulics - who rebuilds hydraulic cylinders for around 200.00 each. I was quoted just under $1000 from Sovereign Motors for one new hydraulic cylinder from the dealership costing around $630 and the remaining $369.99 would be labor charges. They have been in business for 20 plus years and never heard of hydraulic cylinders being rebuilt. On a friend's recommendation I called Shelly at S & J Automotive and told her what I needed and she suggested I come by there, let them have a look at it, she also told me there was a company who rebuilds convertible top hydraulic cylinders for a fraction of the cost. Her telling me that information alone gave me a good insight as to what kind of person she was - informed and forthright. All in all I paid $427.00. Parts - Top Hydraulics rebuilt first bow cylinder plus shipping $217 and $210 in labor with S & J Automotive, which included taking the cylinder off and putting the top back up (in case it rained), installing the new cylinder & adding hydraulic fluid. I saved almost $600 because of Shelly's honesty & knowledge. There's a reason they have so many customers..probably because they've earned it by doing good business.
Posted: 10/02/2013 • Link to this review
We took my husbands 9-3 2001 Saab to S&J after it broke down. We were told that it would be fixed for about $800 and we told them to go ahead and fix it. When we picked up the car it came in just under $800 so we paid them and my husband drove the car to work. On my husband's way home from work, on the very same day he picked it up, the car broke down and we had Northside Towing pick it up and take it back to S&J's so they could fix it. We called S&J numerous times and asked to talk to Jack, the owner, to see about fixing it and he refused to return our call until over a week later and when we did talk he said he would be willing to fix it and it would probably cost about $1700 dollars! If you deal with these people do not expect them to stand behind their work. I would recommend not dealing with J&S if you value your money and want to keep your car running well.
Posted: 5/08/2013 • Link to this review
I took my car in for it's yearly laundry list of repairs. Spoke with Shelly first then Theresa (her Mother). I was told that they do not "throw repairs or parts" at cars to generate extra cost, but they do keep some costs hidden from you until it is too late. Theresa (Mom) mentioned that a repair would cost me $150 (parts and installation), but when I got the bill from Shelly and spoke with her... the amount had risen to $250. She said the reason was that they had to pull codes which was an extra $50 and the time to do that was an extra $50, hence the additional $100 charge. I was never made aware of this code pull charge and think that $100 is not a fair amount which I vocalized to Shelly. She in turn, did not want to hear any of my thoughts and displayed this stone face glare. Told me that there was nothing I could do and pretty much had to pay the charge or else. ..which I did as to not have my car held hostage. She also said that if I ever bring my car back in to them, that I have to specifically say, do not pull the codes or there will be an additional $100 (estimated) charge...cover off on anything they speak of doing. Assume nothing.
Posted: 3/04/2010 • Last edited: 5/08/2013 • Link to this review