S & J Automotive

I took my car in for it's yearly laundry list of repairs. Spoke with Shelly first then Theresa (her Mother). I was told that they do not "throw repairs or parts" at cars to generate extra cost, but they do keep some costs hidden from you until it is too late.

Theresa (Mom) mentioned that a repair would cost me $150 (parts and installation), but when I got the bill from Shelly and spoke with her the amount had risen to $250. She said the reason was that they had to pull codes which was an extra $50 and the time to do that was an extra $50, hence the additional $100 charge. I was never made aware of this code pull charge and think that $100 is not a fair amount which I vocalized to Shelly. She in turn, did not want to hear any of my thoughts and displayed this stone face glare. Told me that there was nothing I could do and pretty much had to pay the charge or else. ..which I did as to not have my car held hostage. She also said that if I ever bring my car back in to them, that I have to specifically say, do not pull the codes or there will be an additional $100 (estimated) chargecover off on anything they speak of doing. Assume nothing....

Link to This Review      Post on Facebook   Share on Twitter