I've never been more disappointed with a service organization than with S&W. I was in a wreck, and S&W was the responding towing company that responded. My car was towed to their lot. When I went to retrieve my belongings from the vehicle a few days later, the car had already been moved. S&W had released it to be taken to a salvage yard over an hour away, with my belongings still inside! When I contacted the insurance company managing the experience, they worked with the salvage yard to have the car towed back, only to find that S&W REFUSED to allow the car back on their lot, saying that they wouldn't accept vehicles once they had been totaled. All of this results in me having to drive two-hours round trip to pick up the belongings from my car, all due to S&W's refusal to do the right thing for a customer to amend their mistake. Very disappointed...and because I'm but a pawn in this inter-company struggle, there's nothing I can do about it. Avoid S&W if at all possible.
Posted: 4/21/2011 • Link to this review