This is letitia's TrustRating, which is based on both the number of reviews letitia has written, and how many other people have voted those reviews as "helpful." It's a way to quickly to determine the value of any single review or reviewer, because it's based on how helpful letitia has been to the Kudzu community.
Posted on
8/23/2008
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Not Dependable
I booked a group trip for 18p to the Dominican Republic. The rate was okay. The service was the problem. Daniel, the travel agent, would rarely return phone calls or emails. And for the fist 2 months, monies were not been debited from the traveler's accounts! He had some computer glitches. The icing on the cake was when I called him with concerns about the hotel we would be staying at. I was reading really poor reviews that they were having construction and the service was poor. I asked Daniel to check on this. Two days later, a traveler called me saying she got a refund for her trip! Daniel had canceled our trip- 2 months before departure!!!!-without even telling me. When I finally talked to him, he stated that he did not get a good response from the hotel about the construction so he canceled our trip. His explanation was that he did not want us to have a miserable trip. He stated that he did not offer us the best customer service so canceling now would allow us to get a full refund and to find an agent who would better serve us!!! Needless to say, all faith was lost with my travelers and the group of 18 is now 6. I will never use them again in my life.
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