San Diego Cremation Service

We had paid San Diego Cremation Services for my sisters cremation and related services on 7/26/2011 but we were unable to have my sisters body cremated at that time because we had to wait for the coroners report to be completed.On 11/2 we called Missy and told her that her body was released. She said they would pick her up at the coroners in El Centro, CA. on 11/3 or 11/4 but they never did. I asked them to call when she was picked up, they never did. They didnt call to say that they were not going to pick her up. They would not return my phone calls. When Missy finally answered the phone she told me that there was snow on the mountain between San Diego and El Centro and they couldnt go. Her body was picked up a week later and not cremated for another week. No return calls. I called and finally got to Missy on Tuesday 11/15 and she said they were going to try to fit her in on Thursday 11/17. I told her that I would be in the area on Friday 11/18 and I would like to be able to pick her up. She told me that there would be no way I could pick her up then unless I paid a $150.00 expediting charge to move her to the front of the line. We had no choice but to wait and pick her up on 11/23 the day before Thanksgiving.After the 150 dollar slap in the face I wondered if the roads were really closed or if I was getting more run around. I checked back to past weather reports and road conditions in that area on those days and no roads were closed. We paid for 6 death certificates in July and have not received them yet! Missy told us on 11/28 they had sent the required documents to Imperial County Vital records Dept. but I called records on 11/29 and they said that they have not received any request from them. Again we called Missy to find out exactly when they sent the death certificate request documents. Missy was not available to take the call and again no return calls as of 11/30 no return call. On 12/1 I call their office and Missy answered the phone and told me the pape