Displaying 46-60 of 94
Recently I had windows replaced by Mr Schantz's company. I had rainwater leaking into my house and needed the job done quickly. Mr. Shantz told me several times the job would be done in three weeks and four at the outside. It took almost seven weeks for this whole issue to be completed, during almost all of which my leakage problem continued. Needless to say I wish I would have used another company and strongly suggest you do the same. I'm avoiding mentioning several other issues with this company, because I simply do not think you would believe all that happened, let me just say it was a fiasco and it has taken me several weeks to calm down enough to write a review. Bottomline- whatever they tell you unless it is in writing it doesn't mean much to this company. P.S. When they respond count how many other people are to blame for this company's problems.
Posted: 6/09/2010 • Link to this review
Mr Crowden. You have twisted the facts. You had everything in writing including the install date. My installer was injured just before your install and you were set back one week. Your problem existed for well over a year. You hired a contractor who bailed out on the job, then expected miracles from Schantz. No one would touch your job since your property has a steep slope and the massive windows were 55 feet from ground level. Your wife threatened to post a lousy review on Kudzu if we didn't discount the job $500 for the 1 week delay. I won't be extorted. There are bad contractors for sure, but there are also bad customers. You will go on our list of one of most miserable I've ever dealt with and unfortunately I ignored my sixth sense that said "pass" on your job. ps: read my responses to other reviews. I always take responsibility.
Based on Greg's response to my "No Call Back" review, I called the office again today and spoke with the same girl who remembered me but wasn't sure what happened. Greg returned my phone call and we have scheduled a time for an estimate. I appreciate the follow-up. The Quality and Value ratings posted are not accurate as I have not dealt with Schantz in these areas as of yet. Unfortunately, Kudzu does not allow you to leave any of these fields blank.
Posted: 5/10/2010 • Last edited: 5/11/2010 • Link to this review
Alayne: It took some research, but we finally determined that when we converted our marketing software last week, your record was not captured. I would like to correct this mishap. Please call us back and I will personally come visit your home and offer the best I can. Greg Schantz.
Schantz Home Improvement put a new roof on my home and new gutters with covers. The entire process was great! Greg was very informative. I feel that I received an excellent product for my money. Each staff member was extremely polite. They did a superb job on cleaning up afterwards, as well. Call Schantz!
Posted: 3/24/2010 • Link to this review
Schantz put on a new roof and gutter helmets. Everything was done on time, as promised and with high quality. I was pleased and would gladly use them again or recommend them to a friend.
Posted: 3/16/2010 • Link to this review
Replacement windows: Was there to answer any question I had during my decision process. Kept with what they promised. Quality of my windows and the installment of them was the best. I would hire them for any service they can provide.
Posted: 2/20/2010 • Link to this review
We had a siding replacement project done, and it was our first large home improvement job. Schantz provided all of the paperwork to us, including references, proof of insurance, and a detailed estimate. They made the experience easy for us - especially since we were new to it. The work was top notch, and they workers were friendly. The front of our house looks great - they paid excellent attention to detail.
Posted: 1/25/2010 • Link to this review
We first had a roof leak and they called back immediately came out in a timely fashion and fixed the problem They also did some repair and siding work. While we had one communication issue they adressed it immediately no questions asked. the final product was done well.
Posted: 1/22/2010 • Link to this review
I feel I have the weirdest occurances with Contractors, I find on Kudzu?! Sorry Kudzu. 1. Dan, came to my house promptly to look at a roof leak I was having after the heavy rains (I did explain on the phone that it was a smaller job). After looking at it he told me his company did not take jobs less than $600. (what about the hard economy we need money spill?). But he did recommend someone else? who turned out great. 2. ok that was fine while there I asked Dan about two larger jobs I would like his company to do on my house, he seemed excited about these and promised to get price quotes back to me as early as the next day. Well it has been 4 weeks now, and no word. I am glad I was not in a rush to have this job done. Sorry Schantz but no business will be done with your company.
Posted: 12/09/2009 • Link to this review
12/09 - We certainly apologize, and I will review with Dan. We also do not have a minimum job of $600 and have numerous contracts less than $600. Greg Schantz UPDATE: Dan had scheduled a second appt with this customer for the other items and the customer failed to meet Dan at the home. So, Schantz showed up on time and corrected your problem via referral, received no income, was stood up on appt #2 and then we received a poor review because of it. We admit when we make mistakes, but this time we certainly did not. Lastly, calls to this customer were not returned.
I just called to get an estimate on repairing our back door since all the rain has warped it so bad & it barely closes. They immediately denied doing and said they "don't do door repair jobs" even though this site and THEIR site says they do. False advertisement!!!
Posted: 10/30/2009 • Link to this review
We do perform roof repairs as a stand alone project. We also perform many other repairs in conjunction with larger projects. We do not perform handyman services. Unfortunately, the Kudzu list of services does not allow us to drill down to that detail. We actually referred you to someone that could help you. Thank you for returning the favor. False advertisement?? No response necessary.
i found shantz roof repair on an internet search...i was given personal friendly service...they repaired my roof when they said they would and finished the same day,most importantly,the final bill was exactly the quoted price...highly professional throughout
Posted: 10/26/2009 • Link to this review
I called Schantz regarding roof repair. They were very prompt and professional. Recommended some minor maintenance besides the repair which I also took advantage of. I had questions after the repair and they came back to my house and called me. Excellent customer service! I would highly recommend them. L. Oldham
Posted: 10/23/2009 • Link to this review
Greg and his crew did a professional and timley job on the roof repairs of my home. I called them on Monday -the worst day of the floods - I live in Cobb Cty. Greg was here on Tuesday afternoon -appraised my property and the job was completed within days without further damage to my ceilings. He also added another ten plus years of life to my roof by adding more ventilation. I've recommoneded the company to several people- I am impressed and pleased with the services!!!!
Posted: 10/20/2009 • Link to this review
It was raining in my house during a storm. Greg came out the very next day, provided a thorough estimate, and was ready to start the work early the next week. By the time it rained again, I had a new roof at a fair price. I really couldn't have been happier.
Posted: 10/15/2009 • Link to this review
After a negative experience with a service rep (who I believe no longer works for Schantz), Greg Schantz personally made sure my roof was fixed. He was clearly committed to making sure I was satisfied and taken care of. I really appreciated it. I will definitely call Greg for help with any future home improvement projects.
Posted: 10/05/2009 • Last edited: 10/20/2009 • Link to this review
This customer is 100% correct. It is unacceptable and actions will be taken against the estimator. The estimator is newly hired as of two weeks ago and this was his first time out on his own. I was out on vacation for the long weekend, and was not in to monitor this person. I will certainly contact the customer directly to apologize. FOLLOW UP - The customer was extremely pleasant and has set another appt with Greg Schantz. The estimator has been let go as there is no tolerance for this behavior. The estimator signed an agreement "no appointments will be a no show, no call."
2012, 2013, 2014, 2015, 2016
Schantz recycles many of the old materials removed from your home. Asphalt (roofing) and metals (gutters) are brought to the scrap yard to be recycled instead of dumped in crowded landfills. Also, our windows are certified green and our main siding product is made from recycled fly ash. In our office, we re-use files, and use scrap paper rather than new sheets when practical. It all adds up!