Family owned and operated since 1966.
Delivered today, to my place of employment no less. I worked with Christine Bakken who contacted me after an email I sent through their website. I work in a similar atmosphere so I had high expectations for communication. I went in the day before my appointment for an impromptu test drive and met with Ralph, who was very friendly and made the demo comfortable and engaging. After a bit of a bumpy start the next day (Internet down, had to wait a few hours before we could apply for financing and sign out), Christine handled my purchase with care and put me into a car I had been searching for quite sometime for an excellent price. I had a toddler with me the whole time, and she brought toys to keep her busy. The ONLY thing I wish would have been different - my vehicle was scheduled to get new brake equipment and tires so I was not able to take delivery for a few days (Purchased Saturday, delivered Tuesday.) Not a big deal, but it would have been nice to drive my new vehicle over the weekend. Mike Barcalow is an outstanding business manager and it was a pleasure working with him and Christine. I would certainly return in the future.
Posted: 7/26/2016 • Link to this review
Multiple VW family- always served with flexible approach and well So we keep going there even though it's completely on the opposite side of Twincities Shevan will make all work out!!! and Brady (mechanic) should be a Neurosurgeon:)
Today oil and breaks check
Area Minneapolis, MN
Cost Less than $250
Date June 2016
Posted: 6/05/2016 • Link to this review
Just last Sunday I was driving to a store no more than a mile from where I live. All of a sudden I heard a horrible sound! YUP! I had a flat tire. I contacted my Service Advisor at Schmelz VW, and was able to get in and out Monday morning with a brand new tire replacement. Having gone to Schmelz since I purchased my car in 2007, I can honestly say, I trust my service advisor, Shevawn Berg. And she is the reason I keep going back. Along with her positive attitude, she is always knowledgeable(having been a mechanic herself), she is always honest, and always fair. I do tend to think that because Schmelz is a family business, the owners do their best to make sure those characteristics are representative of their company.
Area Saint Paul, MN
Cost Less than $250
Date May 2016
Posted: 5/06/2016 • Link to this review
A few weeks ago, I suffered fuel contamination and managed to fill my Golf R with a 1/2 tank of water. I bought the car at Schmelz last July, have always found excellent service there throughout and had the car towed there. Shevawn Vork and the entire service staff (many top shelf people) immediately jumped on the issue, provided me with a rental unit, negotiated all financial issues with the station fuel supplier and merely handed me the keys 7 days later with absolutely no out of pocket to me. I can't say enough good things about Schmelz. They're top shelf through and through.
Posted: 5/23/2014 • Link to this review