I know very well how hard it is to go by on line reviews and what to believe. BUT I am a new mom and took my son at the time he was two weeks old to the ER. He had developed a horrible cough..SO young..SCARY. We got there, nervous and all and arrive to a very ugly place. ER was filthy. All front desk personnel were not friendly or even looked at us. We stood there and had to get their attention. NO place for newborns to wait either. Wanted us to wait with the rest of the people there, which of course that waitroom was filled with kids looking pretty sad. Some laying across the cheap plastic chairs or across parents laps etc. We ask for a different place to wait in being we had NEWBORN. Hesitantly the front desk guy said you can wait over there..gestured towards an open room. THIS ROOM WAS HORRIBLE. It smelled so bad, found out it was a trash can filled with plenty of dirty diapers. Had what looked like dry blood the counters. Chairs with holes/tears on them..clock the wall, broken. Well you get the point. NOT a place I wanted to have my newborn in. I was seriously crying by this time. A nurse who didn't even introduce herself(saw her name badge, MEGAN)just walked in taking my son from my arms and placing him on the exam bed. Started to remove his onesie and then WALK AWAY out of the room, I quickly rushed to the bed. I couldn't believe she just left my son unattended like that..well long story short..the visit was just a mistake.
Posted: 7/19/2013 • Link to this review
Our experience at CHOA/Scottish Rite was also horrible. We checked in on a Tuesday morning and were released on Wednesday afternoon. The following morning I received a VOICEMAIL from the doctor telling me that my 19 month old daughter had to be readmitted to the hospital due to the fact that she had a germ growing in her blood and she had a blood infection. She had not had a fever or been acting like she felt bad, but the doctor insisted that this was the case. I was scared to death- I thought my daughter might have a staph infection which I knew was deadly. We readmitted her, more blood was taken and the next day were told that we could be released-- she actually was not sick-- the original blood sample (did I mention that they actually LOST the first blood sample in the lab?) was contaminated- either in the lab or by the nurse who took the sample-- so we were free to go home. The kicker? They are making me pay for this stay in the hospital-- seriously--- they are at fault and will not admit it-- they put drugs in my baby's body that she did not need-- stressed me out, I had to miss two days of work, my parents came in from out of town.... and she was NEVER sick-- and they want me to pay for it. Absolutely ridiculous. I will NEVER take my child there again and plan to share this story with every person, every parent, every one who will listen....
Posted: 10/12/2010 • Last edited: 10/13/2010 • Link to this review
After my daughter was hospitalized at Scottish Rite, I couldn't imagine going anywhere else for future needs. It's the best for kids. They're attentive and have everything imaginable to make a child's stay comfortable during difficult times. The best part is they also cater to parents.
Posted: 4/20/2006 • Last edited: 1/02/2008 • Link to this review