I spent several thousand dollars having Sears install vinyl soffits near my roof. When part of it was falling off the side of my house, i called with my lifetime warranty certificate in front of me and was given the run around, turns out, i had to fax them my copy of the agreement because they didnt keep their copy. To repair a 3 foot section, would cost a $200 service call and be taken care of in 5 weeks. I already had an offer from another company to fix it for $75.00. Dont waste your time with Sears anymore, they are un-organized and poorly run. If you end up talking with Greg Cochran in their service department, starting drinking as soon as possible, it is the only way you will survive a conversation with this boob, he is like Sargent Schultz on Hogans Hero's, he knows NOTHING, and will do NOTHING for you. It wouldnt surprise me over the next 5 years if Sears actually goes out of business, they are terrible.
Posted: 11/26/2010 • Link to this review