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Reviews

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mass confusion, 11/26/2010

I spent several thousand dollars having Sears install vinyl soffits near my roof. When part of it was falling off the side of my house, i called with my lifetime warranty certificate in front of me... and was given the run around, turns out, i had to fax them my copy of the agreement because they didnt keep their copy. To repair a 3 foot section, would cost a $200 service call and be taken care of in 5 weeks. I already had an offer from another company to fix it for $75.00. Dont waste your time with Sears anymore, they are un-organized and poorly run. If you end up talking with Greg Cochran in their service department, starting drinking as soon as possible, it is the only way you will survive a conversation with this boob, he is like Sargent Schultz on Hogans Hero's, he knows NOTHING, and will do NOTHING for you. It wouldnt surprise me over the next 5 years if Sears actually goes out of business, they are terrible.

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SEARS CUSTOMER SERVICE, 6/14/2010

When shopping at Sears, I find excellent sales and friendly service. I love to look for bargins while not comprising quality. Thank you Sears for p...

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Reviews

thedecider

Reviews: 19

mass confusion

I spent several thousand dollars having Sears install vinyl soffits near my roof. When part of it was falling off the side of my house, i called with my lifetime warranty certificate in front of me and was given the run around, turns out, i had to fax them my copy of the agreement because they didnt keep their copy. To repair a 3 foot section, would cost a $200 service call and be taken care of in 5 weeks. I already had an offer from another company to fix it for $75.00. Dont waste your time with Sears anymore, they are un-organized and poorly run. If you end up talking with Greg Cochran in their service department, starting drinking as soon as possible, it is the only way you will survive a conversation with this boob, he is like Sargent Schultz on Hogans Hero's, he knows NOTHING, and will do NOTHING for you. It wouldnt surprise me over the next 5 years if Sears actually goes out of business, they are terrible.

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Guest G.

SEARS CUSTOMER SERVICE

When shopping at Sears, I find excellent sales and friendly service. I love to look for bargins while not comprising quality. Thank you Sears for p...

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bonnie k.

I purchased a t.v.

Good: the service was excelent, the salesman very really nice to me.I bought a t.v. ,returned it because was to small, got another it had bad picture,...

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Rodney P.

Great Shopping

Its such a joy to shop a retailer and get what you need.Thanks for the excellent customer service and selection.

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Guest G.

Garage Door Opener

Had A new opener enstalled, service was great. Opener works like a charm. Very quiet.

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Guest G.

Great Sears Store

Always a joy to shop at Sears.Helpful staff and great selection too.

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Guest G.

Helpfulness of employees

Sears always has an employee readyto help when you need one. You don'thave to hunt one down like some otherstores I have been to.

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Guest G.

Sears Rubber Garden Hoses are The beat

I love the sears rubber hoses because of thier durability and longevity. I purched 2 sears ribber hoses in Illinois in 1975. I brought them to Florida...

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Guest G.

not treated fairly

Good: I liked the price of the lawnmower and weed eater.. Bad: I wanted to purchase an air conditioner but they didn't have anymore in boxes so I woul...

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Guest G.

e mail order

web site is a little tricky to navagate thru; couldn't find part by entering part number listed in manual. ordered wrong part, reordered correct one, ...

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Guest G.

Sears

I quickly found what I was looking for and the salesman was very helpful in answering all my questions. He was very helpful in securing a cart so I co...

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Peggy P.

Phillips

I shop at sears a lot because I like the servies I get and the sales people

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