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Sears Parts & Repair Centers

(321) 422-3923 www.sears.com

3825 Forsyth RoadWinter Park, FL 32792 map it »

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Reviews

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Pay Retail for Refurbished Mowers, 4/23/2014

I found out right after purchasing a refurbished mower from the Sears Outlet that I could buy the same mower at Sears retail for only $10 more. Getting my money back from the Outlet was a nightmare,... and they did not refund the $89 delivery charge (for something that was NOT delivered). In addition they refused to refund the $330 we spent for they extended warranty because they claimed it was transferable. It was not. Sears Retail straightened it out for us. NEVER buy anything but parts, in the north side of the building. And NEVER buy refurbished ANYTHING from this store. BTW even though it says "Sears" everywhere, they are owned by a different, evil company with draconian policies for returns. Run, don't walk from this "Outlet" to a REAL Sears.

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The Black Hole on Forsyth, 5/17/2013

For the love of whatever you call holy, do not go here. The only satisfaction I ever got from this store is knowing this review will prevent other people from wasting their money here. Oh, and when... they say $45 repair "deposit" they mean $45 inspection fee. It doesn't come back.

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Displaying 1-7 of 7

Reviews

bozack

Reviews: 1

Pay Retail for Refurbished Mowers

I found out right after purchasing a refurbished mower from the Sears Outlet that I could buy the same mower at Sears retail for only $10 more. Getting my money back from the Outlet was a nightmare, and they did not refund the $89 delivery charge (for something that was NOT delivered). In addition they refused to refund the $330 we spent for they extended warranty because they claimed it was transferable. It was not. Sears Retail straightened it out for us. NEVER buy anything but parts, in the north side of the building. And NEVER buy refurbished ANYTHING from this store. BTW even though it says "Sears" everywhere, they are owned by a different, evil company with draconian policies for returns. Run, don't walk from this "Outlet" to a REAL Sears.

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ConcernedShopper1234

Reviews: 1

The Black Hole on Forsyth

For the love of whatever you call holy, do not go here. The only satisfaction I ever got from this store is knowing this review will prevent other people from wasting their money here. Oh, and when they say $45 repair "deposit" they mean $45 inspection fee. It doesn't come back.

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Chetters

Reviews: 1

Same thing

I paid for a stove at the Oviedo store. I was told it was in stock and I could pick it up to avoid delivery charges. Then when I went to pick it up all of a sudden it wasn't there. was given a new delivery date. I tried to call on that day to make sure it was actually there. All three people I talked to couldn't help me. And the number they gave me to call rang and rang and rang and no one ever answered. Poor service. Shame on you Sears

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nolongersears

Reviews: 1

Horrid Service and Impossible to reach by phone

You cannot reach this location by phone. It rings about 20 times and disconnects you. I tried calling the store next door, they transfer, same thing. You can get India however! Have had 2 bad experiences with repair. They are dishonest and incomplete in their work. They are also rude. I avoid Sears at all cost now because of my experience with them. Had a Sears card for 30 yrs. Useless to me now. They simple do not care about the quality of their work or about the customer. Sad.....

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searssux

Reviews: 2

Scam service department

We took a mower & weed whip in for cleaning. When they called to say they had an estimate, it was 3x what we paid for each item!!! Funny thing is, the price to fix the mower, was the EXACT same price they quoted to fix the weed whip. They are ripping people off! I'm sure all the 'refurbished' items they sell belong to people who just leave their equipment there instead of paying the RIDICULOUS repair costs. So in essense they are STEALING!! I WILL NEVER EVER EVER SHOP AT SEARS EVER AGAIN! AND I WILL SPREAD THE WORD ALL FROM HERE TO KINGDOM COME. I have relatives/friends in almost every state & rest assured they won't ever shop at Sears either. And since I am a lawyer....woe to you Sears for the influence I have over my clients is immeasurable!!!!

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Chris

Reviews: 1

Best all around

Love this place!! Appliances may have a superficial scratch/dent where it cannot be seen yet work great and had a good mark down. We have built or bought 4 homes in the last 20 years, getting all of our appliances from this Sears Outlet Store.

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DannyeM

Reviews: 21

Great scratch and dent products with warranties

I am all about getting the best for the dollar, and this store gives me that and more. Husband and I have purchased most of our kitchen appliances, from the fridge to the stove, from Sears Outlet, black appliances for very little money, because they were scratched (in a place that nobody will every see anyway), and they came with the warranty, and the best thing is they were brand new appliances, parts still covered. Definitely will buy from them again.

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