We purchased a Simmons Beautyrest mattress here and after 6 months it started to wear out. There were random soft spots in the bed so your spine would be all out of alignment. In less than a year, it was so uncomfortable, we couldn't sleep on it anymore. Otherwise, we'd wake up in pain. It's supposed to have a 10 year warranty handled by Sears, but they refuse to honor it. They said the only thing covered by the warranty is sagging, even though that is not what the warranty says. I spent an hour on the phone reading the warranty to them and explaining that this issue is not listed under the exclusions, but they refused to budge. We're going to have to throw out a $3,000 mattress after only 1 year.
Date October 2016
Posted: 10/26/2016 • Link to this review
I bought a washer and dryer from this store and didn't receive them until a month later! The delivery is a joke...so don't expect anything you order to be on time. With A LOT of complaining we got a gift card and delivery refunded but it was not worth the hassle. Buy somewhere else!
Posted: 5/22/2009 • Link to this review
I purchased an appliance at this location with the promise that the delivery charge would be rebated to me. I completed the rebate documentation and mailed it via certified mail, before the rebate deadline (Sears confirmed receiving all proper documentation in time). Despite this fact, I didn't receive the rebate check within the "approximate" time frame (6 to 8 weeks) indicated on the rebate form. I followed up, and their CSR told me to wait 30 more days. I waited 30 days, never received the check, followed up again and was told to wait 3 more weeks. I waited again, didn't receive the check, followed up again...you know the rest. 16 weeks later -- still no rebate check. Because of this experience, I won't be giving any Sears, K-Mart or Lands End (all owned by the same organization) any more of my business.
Posted: 8/20/2007 • Last edited: 2/16/2008 • Link to this review