Serenity Fitness Club and Spa

(619) 582-2155 www.serenityfitnessclub.com

5125 Waring RoadSan Diego, CA 92120 map »

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Business overview

Equipment Types

  • Circuit & Strength Training
  • Free Weights
  • Pilates Equipment

Classes

  • Aerobics & Cardio
  • Body Shaping & Body Toning
  • Boot Camps
  • Cross Training
  • Dance
  • Exercise
  • Flexibility & Stretching
  • Martial Arts
  • Meditation
  • Pilates
  • Spinning & Cycling
  • Strength Training

Reviews

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Friendliest staff! Great Trainers!!, 6/03/2009

Been going to Serenity for 3 years and love it! The staff has superior customer service and the trainers actually help you achieve your fitness goals! The friendly and clean environment keeps me... coming back! They have parties and free workshops for their members every month. You can't beat the value and high quality staff and excellent instructors. I highly recommend this facility to all women!! You will feel very comfortable and welcomed!

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Expensive Small Gym & WORST Customer Service Ever!, 5/05/2009

This gym is pretty small with the worst customer service I have ever dealt with. I filled out a cancellation in march so that was the last month I was suppose to be charged, then i get charged for... April, so i call to let them know, and the owner says well you still came in during April, well yes I paid for the month i was entitled to go til april 20 they said, and then she said since i said i would still continue to come and try it out in the meantime, to her that meant HOLD on to my cancellation notice I signed and turned in??? NO WAY! She said im lucky she's gonna give me my monthly dues back because she thought we had a verbal agreement I would continue to stay, then when her employee said i would get back the money to my account by the end of the week and this is Tuesday, Friday comes no deposit, so I call back, owner says oh no thats not how accounting works, we mail you a check in about 30-90 days, WoW thats Great then why did your employee said I should have it by the end of the week?? and I pay direct debit, you can't put it back the same way?? Who and when were they gonna tell me to expect a check instead?? Never do business with Serenity Fitness, YMCA good organization much cheaper no contracts, ill give them my business instead! I am done with dealing with no return phone calls, and trainers postponing or canceling on me on same day notices... they can cancel within 24hrs but we can't?!?!

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Displaying 1-3 of 3

Reviews

gymgirl01

Reviews: 1

Friendliest staff! Great Trainers!!

Been going to Serenity for 3 years and love it! The staff has superior customer service and the trainers actually help you achieve your fitness goals! The friendly and clean environment keeps me coming back! They have parties and free workshops for their members every month. You can't beat the value and high quality staff and excellent instructors. I highly recommend this facility to all women!! You will feel very comfortable and welcomed!

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  • Quality
  • Service
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shadow143107

Reviews: 22

Expensive Small Gym & WORST Customer Service Ever!

This gym is pretty small with the worst customer service I have ever dealt with. I filled out a cancellation in march so that was the last month I was suppose to be charged, then i get charged for April, so i call to let them know, and the owner says well you still came in during April, well yes I paid for the month i was entitled to go til april 20 they said, and then she said since i said i would still continue to come and try it out in the meantime, to her that meant HOLD on to my cancellation notice I signed and turned in??? NO WAY! She said im lucky she's gonna give me my monthly dues back because she thought we had a verbal agreement I would continue to stay, then when her employee said i would get back the money to my account by the end of the week and this is Tuesday, Friday comes no deposit, so I call back, owner says oh no thats not how accounting works, we mail you a check in about 30-90 days, WoW thats Great then why did your employee said I should have it by the end of the week?? and I pay direct debit, you can't put it back the same way?? Who and when were they gonna tell me to expect a check instead?? Never do business with Serenity Fitness, YMCA good organization much cheaper no contracts, ill give them my business instead! I am done with dealing with no return phone calls, and trainers postponing or canceling on me on same day notices... they can cancel within 24hrs but we can't?!?!

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  • Service
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hawi79

Reviews: 8

Amazing Spa

I went there for a hot stone massage. It felt amazing, never had anything like that before. I highly recommend Serenity Fitness.

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