This is dgoods's TrustRating, which is based on both the number of reviews dgoods has written, and how many other people have voted those reviews as "helpful." It's a way to quickly to determine the value of any single review or reviewer, because it's based on how helpful dgoods has been to the Kudzu community.
Posted on
4/24/2012
|
Awesome service
I drive 20 minutes to this store because the service is so outstanding. Very knowledgeable and friendly folks. Had an issue with a defective shoe where the eyelets kept breaking due to a bad design. They exchanged the shoes on four different occasions and finally sent me out with a different pair from a different manufacturer in the end at no cost. I lost the receipt and threw away the box after buying the first pair and there was absolutely no hesitation in changing them out as they kept my information in their system.
On another occasion I inquired about some grommets for an older racquet. My inquiry was really more casual than I was adamant about finding them. A week later they called me out of the blue to say they found them and had them ready there for me when I needed them. Wasn't even expecting a call about them and had really forgotten about the conversation until they called me. Definitely was appreciative of how pro active they were in wanting to earn my business and taking a conversation I wasn't serious about yet, but at some point would have been.
Totally worth the drive for me...
|
|
| Quality |
|
| Service |
|
| Value |
|
|
|
|
Was this review helpful?
|
